Ulasan barusan
- Semua ulasan
- Positif
- Netral
- Negatif
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8,0
Pro: Staff very helpful. Resonable rental price but was not the price we were quoted when we booked
Kontra: Car wasnt what we expected but was ok
ulasan dari
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2,0
Enterprise denied my reservation
Pro: Nothing as they did not honor my reservation
Kontra: I went to the rental car counter at Newark airport (with the email that confirmed it) and they said I had to pick the car up at Penn Station (even though my reservation was for Newark). So I had to rent from another company (national) and pay an additional $129.)
ulasan dari
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2,0
WHAT A RIPOFF. Lots of unexpected hidden charges!!
Kontra: I expected to pay £457.67 to hire a SUV for 8 days from the Newark Airport Branch. The final bill was £666.98! I was not given any documentation at the collection point to highlight these hidden costs as 'the printer was broken' When I was given the vehicle keys, I was told that I did not have any insurance and a smartly dressed representative strongly advised that I needed to take out insurance at a cost of $181.93. After a long flight and needing to travel immediately I paid the extra. Other hidden charges were found to be rental of a FSO? $46 and a range of other fees.
ulasan dari
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10,0
Pro: Realy good service and great price
Kontra: Location quite difficult to find
ulasan dari
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7,2
Wrong pickup location
Pro: The pickup Kayak assigned me was to an enterprise office not at Newark airport but would have involved a 20 min cab ride across town with all my luggage. Luckily the enterprise staff at Newark were very helpful. My booking wasn't transferable but they were able to find me a booking at a similar price. I had to pay more though.
Kontra: Kayak pickup location is not at the airport.
ulasan dari
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5,6
Pro: Service at pick up & drop off good.
Kontra: Car was not clean & smelt of smoke.
ulasan dari
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8,0
Pro: Collecting car was good because I had a personal adviser
Kontra: Few Choices of Car
ulasan dari
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7,2
Nice car but misleading pricing policy
Kontra: The online price guide fails to include the hidden costs for damage waiver so the final bill was about 30% higher than my online quote.
ulasan dari
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7,6
Pro: The Car was excellent- and couldn't have managed without GPS/SatNav and the staff were helpful on collection.
Kontra: Originally Quoted US $ 366.93 but when we took car back our bill was $934.82---- Great Shock. This should have been explained up front by both yourselves and Enterprise. Difference due to insurance cover which cost should have been explained up front.
ulasan dari
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7,6
Good car but watch for hidden costs
Pro: Good car (Jeep Cherokee) Easy pick up and drop off Friendly staff
Kontra: Hidden costs - it's annoying the insurance is never mentioned in initial car hire quotes! It adds an additional $20 to $50 per day!!
ulasan dari
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10,0
Excellent
Pro: The service was better than Avis! Both pick up and drop off points
Kontra: Since I rent with enterprise a lot, it would be nice to get a free upgrade. Should show on the website the cost of insurance!
ulasan dari
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10,0
Very helpfull,great service
Pro: Choice of cars
ulasan dari
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10,0
Pro: Realy good service and great price
Kontra: Location quite difficult to find
ulasan dari
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10,0
Excellent
Pro: The service was better than Avis! Both pick up and drop off points
Kontra: Since I rent with enterprise a lot, it would be nice to get a free upgrade. Should show on the website the cost of insurance!
ulasan dari
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10,0
Very helpfull,great service
Pro: Choice of cars
ulasan dari
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8,0
Pro: Staff very helpful. Resonable rental price but was not the price we were quoted when we booked
Kontra: Car wasnt what we expected but was ok
ulasan dari
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7,2
Wrong pickup location
Pro: The pickup Kayak assigned me was to an enterprise office not at Newark airport but would have involved a 20 min cab ride across town with all my luggage. Luckily the enterprise staff at Newark were very helpful. My booking wasn't transferable but they were able to find me a booking at a similar price. I had to pay more though.
Kontra: Kayak pickup location is not at the airport.
ulasan dari
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8,0
Pro: Collecting car was good because I had a personal adviser
Kontra: Few Choices of Car
ulasan dari
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7,2
Nice car but misleading pricing policy
Kontra: The online price guide fails to include the hidden costs for damage waiver so the final bill was about 30% higher than my online quote.
ulasan dari
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7,6
Pro: The Car was excellent- and couldn't have managed without GPS/SatNav and the staff were helpful on collection.
Kontra: Originally Quoted US $ 366.93 but when we took car back our bill was $934.82---- Great Shock. This should have been explained up front by both yourselves and Enterprise. Difference due to insurance cover which cost should have been explained up front.
ulasan dari
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7,6
Good car but watch for hidden costs
Pro: Good car (Jeep Cherokee) Easy pick up and drop off Friendly staff
Kontra: Hidden costs - it's annoying the insurance is never mentioned in initial car hire quotes! It adds an additional $20 to $50 per day!!
ulasan dari
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2,0
Enterprise denied my reservation
Pro: Nothing as they did not honor my reservation
Kontra: I went to the rental car counter at Newark airport (with the email that confirmed it) and they said I had to pick the car up at Penn Station (even though my reservation was for Newark). So I had to rent from another company (national) and pay an additional $129.)
ulasan dari
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2,0
WHAT A RIPOFF. Lots of unexpected hidden charges!!
Kontra: I expected to pay £457.67 to hire a SUV for 8 days from the Newark Airport Branch. The final bill was £666.98! I was not given any documentation at the collection point to highlight these hidden costs as 'the printer was broken' When I was given the vehicle keys, I was told that I did not have any insurance and a smartly dressed representative strongly advised that I needed to take out insurance at a cost of $181.93. After a long flight and needing to travel immediately I paid the extra. Other hidden charges were found to be rental of a FSO? $46 and a range of other fees.
ulasan dari
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5,6
Pro: Service at pick up & drop off good.
Kontra: Car was not clean & smelt of smoke.
ulasan dari
