Sewa Mobil di Bandara New York LaGuardia

Pro: Pickup and drop off were easy, the car was new (2020 model, 14k miles on it).

Kontra: The car *reeked* of cigarette smoke and getting a tire replaced was a hassle despite insurance. We did not notice the smoke immediately on pickup because we were wearing masks and they had sprayed some cleaning product which covered it up for a bit. We left the windows open for hundreds of miles of driving over three days and the smell never quite went away. Considering that they charge around $200 from renters who smoke in the car, one should think that they do more about it afterwards. Or at least compensate renters who get the car afterwards. We also had a lot of trouble resolving an issue with a flat tire. Roadside assistance was fast, but the donut spare tire they put on only works for 50 miles. It took us over half a dozen phone calls to different Alamo/Enterprise hotlines and branches, trying to get a replacement car or a new tire. No replacements cars were available in the entire Albany, NY region due to the holiday weekend. We finally learned from a more competent employee that Alamo and Enterprise have a partnership with Firestone, so you can get a tire replaced there free of charge. It would have saved us about an hour to learn that from the first hotline which you call for roadside assistance. Also, when you book full insurance you expect that these kinds of things are covered more flexibly. It appears that totaling the car in an accident would have been covered but getting a replacement tire anywhere but Firestone would have not? How does that make sense?

Kontra: the car was filthy and smelled

Pro: Great car.

Kontra: Battery died which caused us great inconvenience. Also one of the key fobs did not work. Not expected with a new car

Pro: Nothing

Kontra: I am under 25, and according to Alamo rules, I cannot rent a full sized SUV. Despite confirming the booking, and making sure everything is alright over phone, I was only made aware of the above fact at the counter during pickup. I had to change all my plans. The rental agreement copy that was given to me did not have any detials of the car- no license plate number, no vehicle details at all. And calling the agency to request a copy had no use- the customer care claims that they do not have access to the agreement (which I find very hard to believe), and the location rented from claims there is no way to contact them (no phone) despite the fact that the attendant was on the office phone the whole time when I went out to pick up the vehicle.

Pro: Not friendly and definitely not helpful.

Kontra: Employees should arrive to work on time and not arriving late and then proceeding to sanitize the area before. This should have been done prior to customer arrival and especially not when you, the employee arrived late.

Pro: The drop off was very easy.

Kontra: We had a terrible experience when picking up the vehicle we booked a week in advance. They didn’t have the SUV or any SUV similar and they didn’t mention that to my husband until he had signed and did all the paperwork. We ended up getting a minivan even though we didn’t want it, because otherwise we would have to wait another 40 min. to maybe get the car we booked. Very unprofessional and disappointing.