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Staff as-ever greatPro: Staff uber friendly and helpful. Quick efficient boarding & easy digital boarding pass system (much more straightforward than other airlines).Kontra: No healthy snack option (even pretzels would have been better than the Choc/biscuit option)
Will fly aer lingus next time!Kontra: delayed by 2 hours with little information as to reason. Very poor communication
Good flightPro: Very happy with the flight and it all went very smoothly.
Pro: Absolutely nothing!Kontra: Absolutely everything! Flight cancelled as we were due to board! Herded like cattle! Would never use again!!!
Kontra: I did not get there because of Air Canada deley.
Fast way to get to LondonPro: As they were both small airports, everything went quite fast. Crew was a little bit too serious but effective. Flight was uneventful, which is a good thing and faster than anounced.Kontra: Check-in in Antwerp was slower than it needed to be. Bag drop could open a bit sooner. Antwerp airport is a pretty boring place to wait, even for an airport. Aging planes, but for the price and duration it's ok.
Missing casePro: Staff and drink on flightKontra: My carry on case was supposed to be available on disembarking but was missing. A ground crew member eventually found it on the tarmac where it had falllen off the trolley as it was brought around to the steps
Excellent flight Florence to London City AirportPro: Check-in staff were excellentKontra: Going through to the gate was confusing, the numbered gate was not immediately obvious at a glance
Old aircraftPro: Aircraft was not cleaned before departure. Our seats were FILTHY. They apologised saying that they were running late so they didn't clean it. Kontra: The aircraft is very OLD
Unfair termsKontra: I was forced to cancel my flight and pay for another ticket after CityJet unilaterally changed the flight time. I have been told I am not eligible for a refund.
Pro: 1 hour delay
Kontra: Over crowding at gates.Seating area is cramped
Pro: Excellent as usual! Thanks !
My favourite airline for short haul in Europe Pro: Never had a reason to complain when flying with city jet. Smooth check in with a generous luggage allowance just wish they flew to more destinations