Pro: Great service , reliable airline
Pro: Crew were friendly, drinks plentiful, food decent.Kontra: Plane delayed both legs, no communications from airline, no assistance or compensation offered. Ancient plane, one film on a 9 inch screen about five rows away. Terrible sound. Huge queues at check-in. Took seven (literally) employees to work out how to cope with a US visa (vice an ESTA)
Pro: The crew was OK. Seat comfortable.Kontra: Copa in general is good.
Pro: All the steps were efficient and friendly from the ground to the air. The nice attention of the COPA air personnel was also appreciated
Very satisfiedPro: Overall the service was very smooth, enjoyable flightKontra: The space for waiting for boarding at Panama airport is tight but i believe they are in the process of building a new terminal
Kontra: La comida no es adecuada para un viaje de tantas horas
Pro: Las atenciones son buenas Kontra: La comida no es buena para un vuelo de 6 o 7 horas
Worst staff on a flight I ever been on, worst custPro: Short plane ride Kontra: Second plane from panama to Costa Rica, the crew embarressed me and my friend and I will never fly on that airline again if Sandie Machida ever works on it. She is the ruddiest and most unprofessional flight attendant and needs extra lessons on costumer service and how she hosts guests.
I would recommend my friends Pro: Staffs were so kind and professional.
Issues for the check inPro: Overall, it was fineKontra: I had issues to check in due to the lack of return ticket
This was our first flight with Copa and we were rePro: The staff were all so helpful and friendlyKontra: Everything
Another very old and dated aircraftPro: Crew serviceKontra: Aircraft was very old, very unconfortable business seats, no personal entertainment, no outlets...
Very old and dates aircraftsPro: Crew serviceKontra: Unconfortable seats (business). No personal entertainment. No outlets.Unconfortable seats (business). No personal entertainment. No outlets.