Temukan Penerbangan Murah di Eurowings

Poor service throughout

Pro: Prices of food items was reasonable

Kontra: Flight was delayed by an hour . The aircraft had to be refuelled and we were asked to remove our seat belts and wait for an hour. Ae Service was horrible. The passengers who paid extra for snacks with the ticket were served first and even after I said my ears were hurting and I needed something sweet to chew on (I was going to buy something to eat anyway) I wasn't served till roughly 75 minutes into the flight. The crew was inconsiderate towards passengers who bought economy seats and was focusing only on passengers who paid extra for seats and snacks. If that's the case then they should stop serving other customers anyway and tell us beforehand so that we can arrange our own food/drinks from the airport lounge

Never got to take it as cancelled first flighr

Pro: Nothing

Kontra: Never made it due to prior cancellation and no back up plan

Wrong information and no inclination to help.

Kontra: First leg of flight was delayed by fog. OK... it happens, but almost every customer facing employee along the chain gave wrong information and/or had no inclination to help. Spent an hour going from pillar to post at DUS having been told to retrieve bag from incoming carousel. Told several times it wasn't there and would meet us in DRS. Of course it wasn't. Frankly I've had more help from airlines in the least developed parts of the world. Lufthansa Group.... you must be joking.

No communication

Kontra: Flight was delayed and they charge for extra still water

Smashed my suitcase

Pro: Flights generallg left late

Kontra: Eurowings completely smashed my suitcase. Its now in the bin. Too many loopholes to make a claim

Easyy to use

Pro: Easy flight check in and boarding process if you dont have luggage..

Kontra: there was a delay on the return flight.