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|Rute Populer||Guangzhou Baiyun ke Beijing Capital|
|Bandara Populer||Beijing Capital|
Just another Chinese airline.
Pro: You get what you pay for with the cheap tickets. That’s all I can say about it. Comfort was OK when you sit in the premium economy. Nobody next to me and not crowded like the back of the plane.
Kontra: You’d think someone on board would speak English. The crew were just morons. They also lost my bags in the connection. Good luck dealing with baggage claim....
Better than most Chinese airlines.
Pro: So this is just a tad bit better than most Chinese airlines. Just a little.
Kontra: Food sucked, bags lost, nobody speaks English. Entertainment is ridiculous.
Check in staff didn’t know the lounge was closed plus sent us to wrong
Pro: Great crew and good service
Kontra: Check in staff ...lazy...gave us wrong information regarding our seats and the lounge....not good
What a pleasant surprise
Pro: Not knowing much about this airline, I was pleasantly surprised with the short flight from Edinburgh to Dublin. Sorry all you plane geeks, I don't know what model aircraft it was, but I was seated in the middle of a 2-3-2 arrangement. Boarding was speedy, staff pleasant and even offered a sandwich in the short hop. Seats were comfortable and being early on a Saturday morning, it was not fully packed. This meant that getting off was not a chore. I'd definitely use them again and wouldn't hesitate in recommending you use them for the sort flight like I made.
Kontra: The only issue that marks them down was the lack of on line check in for the flight (Edinburgh to Dublin). Despite that, checking in via a traditional route was efficient and done with a smile.
Pro: nice ride, good service, good seat comfort
Kontra: cannot check in through to Shenzhen. Need to choose seat for 2nd flight only after I arrive in CHongqing
Kontra: transfer process at airport cumbersome. Transfer gate was closed at airport so we need to exit airport and re enter from departure hall.
Worries of the proceedings of transit were solved by awesome crew
Pro: Even though the communication in English was quite difficult with the majority of the flight attendants, one particular attendant was super nice and went to any length to take care of problems I and other non-Chinese speaking passengers experienced. Arriving in Beijing, I was worried about the proceedings as mentioned in the negativ comment box, but an employee from Hainan Airlines went to pick up passengers transferring to Seoul and take care of the check in process.
Kontra: Before boarding the flight, it was not possible to check in online to my connecting flight from Beijing to Seoul. I didn't receive the necessary information and even after I was told about it after calling an employee of Korean Air, I didn't work. The person I spoke with on telephon herself didn't understand, why the system didn't accept my attempt to check in online. That was quite bothersome since I could get a boarding ticket for my Korean Air flight beforehand. Normally I would have to leave the transit area, line up to check in, receive the ticket, go through all check-ups again and go to the gate of departure. My flight left just 2 hours after arriving in Beijing and at airports as big as Beijing, that could have been very close to not being able to make it in time.
Kontra: Only one member of staff for a lot of people connecting from chongqing. Even though arrived with a lot of time to spare there were many problems and in the end i only made the flight as they delayed it and i sprinted through the airport.
Kontra: Food quality should improve
Kontra: If there are empty first row seats, with extra leg room, I don't see why you couldn't let people use them just because they didn't pay the extra $100. It's absurd that once we are 40 thousand feet in the air you would enforce keeping those seats empty instead of increasing the happiness/comfort level of at least some people aboard.
Also the food quality should improve.
More than disappointing...
Pro: The plane was comfortable; the entertainment modern with a fair selection of newer movies; and the little comfort packets were nice.
Kontra: The plane was delayed (on both my Bangkok link and the one to the States. We had booked a layover tour and missed out. We could have still made the tour if we had known earlier that the second leg was late as well. The customs agent took my duty-free zippo which had NO GAS in it (and I was later told by a Chinese citizen was taken to be sold later by the agent). I missed my connection in the US. The flight attendant was rude to us, but extremely nice to the Chinese citizen sitting next to us (several times skipped us when delivering snacks - we were awake). At one point, I had to go back and get a snack from the back). There was no comfortable seats in the Beijing Airport area where we were cornered (and the food was overpriced). They ran out of drinks. More than disappointing
Communication and transfers needs improvement
Pro: Nice staff, comfortable seating and reasonable variety of food.
Kontra: No information about transfers, had to transfer own luggage. On the flight back it was rescheduled the night before but not enough time for transfer and so I and many others missed our connection flights and were stranded at the airport for six hours. There weren't enough staff to handle the situation and rebook or help with customers who were clearly stressed and drum up. This was really disappointing.
Nice plane but terrible delay
Pro: The Plane itself was comfortable, the entertainment system was modern & clear with lots of good choice.
Kontra: Flight was delayed 6 hours leaving Beijing. No explanation or ETD was given during the 6 hour wait