Temukan Penerbangan Murah di Hainan Airlines

More than disappointing...

Pro: The plane was comfortable; the entertainment modern with a fair selection of newer movies; and the little comfort packets were nice.

Kontra: The plane was delayed (on both my Bangkok link and the one to the States. We had booked a layover tour and missed out. We could have still made the tour if we had known earlier that the second leg was late as well. The customs agent took my duty-free zippo which had NO GAS in it (and I was later told by a Chinese citizen was taken to be sold later by the agent). I missed my connection in the US. The flight attendant was rude to us, but extremely nice to the Chinese citizen sitting next to us (several times skipped us when delivering snacks - we were awake). At one point, I had to go back and get a snack from the back). There was no comfortable seats in the Beijing Airport area where we were cornered (and the food was overpriced). They ran out of drinks. More than disappointing

Communication and transfers needs improvement

Pro: Nice staff, comfortable seating and reasonable variety of food.

Kontra: No information about transfers, had to transfer own luggage. On the flight back it was rescheduled the night before but not enough time for transfer and so I and many others missed our connection flights and were stranded at the airport for six hours. There weren't enough staff to handle the situation and rebook or help with customers who were clearly stressed and drum up. This was really disappointing.