Recent reviews
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2.0
Pre-boarding experience was horrible. A young airline representative was walking among passengers waiting for boarding and forcing persons arbitrarily to check in carry on luggage claiming that there is not enough space in overhead compartments. In reality many bins were visibly half empty when boarding concluded. I was one of the persons selected for "special treatment". One is asked to walk to the counter to "prove" that the carry on follows regulations. Mine fit nicely into the measuring bin (was bought to fit and used on many flights over the years with no problems). Passing this first test is not enough, the next step is to weigh the luggage. For my carry on the weight was 8.5 kg which apparently is 0.5 kg above the limit so they took it away as a check-in luggage. It did not matter to them that I was connecting in Zurich to Los Angeles flight and needed items in my carry-on for a long flight as an elder person (e.g., in all this commotion I forgot to take out my medicine from the suitcase to have it with me on board). Despite being a long time frequent flyer in the Star Alliance I'll be avoiding in the future booking flights on Swiss as a plague.
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7.3
No food or entertainment on this short flight
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9.6
All perfect!
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10.0
Extra nice crew. It was my first time flying with Swiss.
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5.2
on time very unfriendly air Hostess (Helvetic Crew), not a smile, no please or thank you
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10.0
Friendly and courteous staff and clean planes.
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10.0
Good staff, nice Plane felt old. Didn't feel safe.
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5.0
I had to spend time in the lavatory to stretch I have never ever traveled so uncomfortably all my life and I fly long distance overseas at least twice year
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5.2
Food Lead flight attendant (female with ponytail and wearing a skirt) refused to assist me in arranging for a Zurich team member to meet me at the jetway to transport me to gate E-23 for my Zurich to LAX flight due to VERY short layover, having to park on the apron and having to go through security again. She repeatedly stated there was NOTHING she could do despite my telling her there WAS something she could do and giving her advice on how to assist me. I'm mobility disabled and travel internationally extensively and have ALWAYS been assisted when I've asked. EVERYTHING she told me turned out to be INCORRECT about my connection. Her customer service was so poor, four other passengers seated near me took notice and offered to help me where the attendant would not. SWISS should sever codeshare with Heletic Airlines.
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8.8
everything besides the food was wonderful I am intolerant to gluten so while I imagine the croissant was tasty, I couldn't eat it. I know this is standard, but it would be amazing if it were possible to eat what is served on a short flight.
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9.6
All perfect!
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10.0
Extra nice crew. It was my first time flying with Swiss.
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10.0
Friendly and courteous staff and clean planes.
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10.0
Good staff, nice Plane felt old. Didn't feel safe.
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8.8
everything besides the food was wonderful I am intolerant to gluten so while I imagine the croissant was tasty, I couldn't eat it. I know this is standard, but it would be amazing if it were possible to eat what is served on a short flight.
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2.0
Pre-boarding experience was horrible. A young airline representative was walking among passengers waiting for boarding and forcing persons arbitrarily to check in carry on luggage claiming that there is not enough space in overhead compartments. In reality many bins were visibly half empty when boarding concluded. I was one of the persons selected for "special treatment". One is asked to walk to the counter to "prove" that the carry on follows regulations. Mine fit nicely into the measuring bin (was bought to fit and used on many flights over the years with no problems). Passing this first test is not enough, the next step is to weigh the luggage. For my carry on the weight was 8.5 kg which apparently is 0.5 kg above the limit so they took it away as a check-in luggage. It did not matter to them that I was connecting in Zurich to Los Angeles flight and needed items in my carry-on for a long flight as an elder person (e.g., in all this commotion I forgot to take out my medicine from the suitcase to have it with me on board). Despite being a long time frequent flyer in the Star Alliance I'll be avoiding in the future booking flights on Swiss as a plague.
review from
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5.2
on time very unfriendly air Hostess (Helvetic Crew), not a smile, no please or thank you
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5.0
I had to spend time in the lavatory to stretch I have never ever traveled so uncomfortably all my life and I fly long distance overseas at least twice year
review from
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5.2
Food Lead flight attendant (female with ponytail and wearing a skirt) refused to assist me in arranging for a Zurich team member to meet me at the jetway to transport me to gate E-23 for my Zurich to LAX flight due to VERY short layover, having to park on the apron and having to go through security again. She repeatedly stated there was NOTHING she could do despite my telling her there WAS something she could do and giving her advice on how to assist me. I'm mobility disabled and travel internationally extensively and have ALWAYS been assisted when I've asked. EVERYTHING she told me turned out to be INCORRECT about my connection. Her customer service was so poor, four other passengers seated near me took notice and offered to help me where the attendant would not. SWISS should sever codeshare with Heletic Airlines.
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