Recent reviews
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2.0
Absolutely nothing. I arrived at the airport late (my own fault) and narrowly missed the boarding window. Rather than offer to assist me in getting to the gate, as I have done for other flights that I have been slightly late for, the representative flatly told me that I was out of luck. I purchased a one-way ticket through another vendor, as I needed to go on this trip. When I went to use the return ticket (that I had already purchased) to return home, I was told that I could not use this ticket because I had not used the other ticket first. They would not even let me re-buy the ticket that I had already purchased, simply allowing the seat to go to waste. This policy does not make any sense, and it is even more infuriating that I could not re-buy the seat that was going to be empty anyways. I will never fly with Hong Kong Airlines again, regardless of how much cheaper the tickets may be.
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4.0
For an overpriced ticket made me check in my bag that has 1 million miles of carry on and then to top off delivery was almoat an hour ! Thank god I will never have to use this outfit ever again!
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9.6
Service is so excellent
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10.0
The crew at the BKK airport were nice and helpful, smiling on their faces. But, your crew at the Honghong airport were NOT very helpful and not friendly, no smiling.... hardly. I do not think I would pass through Hongkong airport again! The Crew on airplane were friendly and food was.... could be better! Friendly service from ground up won't hurt at Hongkong airport. Smiling and friendly cost you, nothing.... but gain!
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8.0
Food was just okay, entertainment technology was quite old
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2.3
Nothing I am 6'3 and clearly too tall for economy. There was no legroom and we had to sit on the plane for 2 hours before able to depart - not sure why
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4.6
They got me to my destination. I had an aisle seat which was nice. There is a screen in each seat with a mediocre film selection. Boarding took an hour - they boarded first class and economy at the same time. Woke me up an hour and a half before we landed.
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5.6
Had to sit for an hour in the flight waiting for it to take off. It's not the airline's fault for the flight delay but they were very helpful to get me rushed to the next connecting flight. My luggage could not make it though and needed to wait for 2 days before they deliver to me. It is not the airline's fault about the delay but I have to say there are quite a lot of delays this year probably due to HKG's new air traffic control system. The delaying problem of flights from HK persists and is damaging HKG's reputation as one of the world's best international airport. What a shame.
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10.0
Fast loading to plane and out, very friendly staff
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4.0
They were not helpful at check in desk and they broke my brothers bag after having broke my bag on the flight out. DO NOT FLY HK AIRLINES.
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9.6
Service is so excellent
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10.0
The crew at the BKK airport were nice and helpful, smiling on their faces. But, your crew at the Honghong airport were NOT very helpful and not friendly, no smiling.... hardly. I do not think I would pass through Hongkong airport again! The Crew on airplane were friendly and food was.... could be better! Friendly service from ground up won't hurt at Hongkong airport. Smiling and friendly cost you, nothing.... but gain!
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8.0
Food was just okay, entertainment technology was quite old
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10.0
Fast loading to plane and out, very friendly staff
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2.0
Absolutely nothing. I arrived at the airport late (my own fault) and narrowly missed the boarding window. Rather than offer to assist me in getting to the gate, as I have done for other flights that I have been slightly late for, the representative flatly told me that I was out of luck. I purchased a one-way ticket through another vendor, as I needed to go on this trip. When I went to use the return ticket (that I had already purchased) to return home, I was told that I could not use this ticket because I had not used the other ticket first. They would not even let me re-buy the ticket that I had already purchased, simply allowing the seat to go to waste. This policy does not make any sense, and it is even more infuriating that I could not re-buy the seat that was going to be empty anyways. I will never fly with Hong Kong Airlines again, regardless of how much cheaper the tickets may be.
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4.0
For an overpriced ticket made me check in my bag that has 1 million miles of carry on and then to top off delivery was almoat an hour ! Thank god I will never have to use this outfit ever again!
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2.3
Nothing I am 6'3 and clearly too tall for economy. There was no legroom and we had to sit on the plane for 2 hours before able to depart - not sure why
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4.6
They got me to my destination. I had an aisle seat which was nice. There is a screen in each seat with a mediocre film selection. Boarding took an hour - they boarded first class and economy at the same time. Woke me up an hour and a half before we landed.
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5.6
Had to sit for an hour in the flight waiting for it to take off. It's not the airline's fault for the flight delay but they were very helpful to get me rushed to the next connecting flight. My luggage could not make it though and needed to wait for 2 days before they deliver to me. It is not the airline's fault about the delay but I have to say there are quite a lot of delays this year probably due to HKG's new air traffic control system. The delaying problem of flights from HK persists and is damaging HKG's reputation as one of the world's best international airport. What a shame.
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4.0
They were not helpful at check in desk and they broke my brothers bag after having broke my bag on the flight out. DO NOT FLY HK AIRLINES.
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