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Kode IATA | 3K |
---|---|
Rute | 50 |
Rute Populer | Singapura Changi ke Kuala Lumpur Intl |
Bandara Dilayani | 23 |
Bandara Populer | Singapura Changi |
Pro: I like nothing about your customer care service
Kontra: Provide efficient customer based service to ensure customers can contact you when they need to make changes to their reservation.
Pro: Ground cruise not too strict with the weight. Exceed 1 kg and plane not full also insist to charge. Filipino staff
Kontra: More human touch less $$ orientated. Make customer willing to come backs
Pro: Extra leg room space
Kontra: Neater & organized seat pocket. In The flight from Bangkok to Singapore, there were rubbish in the seat pockets
Pro: Nothing
Kontra: Delay, friendliness of ground staff, overall feeling of saving every penny
Pro: I like schedule on time and the arrangement on board
Kontra: I travelled Korean JeJu Air budget airlines. The service may be Jetstar can consider, they give a small cup of water as a welcome drink & helping passengers loads luggage onboard. Even it was budget airline but no compromise with passengers service.
Pro: It got me there at a reasonable price without being too uncomfortable!
Kontra: Boarding was a bit of a mess (but I've seen much worse)
Kontra: Yes but it's a short flight.
Kontra: Plane was late on arrival so departure time was delayed and we had connecting flights and the Jetstar ppl wasn't very helpful with informing Jetstar Pacific that we'd be late... We made our connecting flight but only just
Pro: Nice and pleasant service during the flight.
Kontra: Nothing much to ask for.
Pro: Smooth landing
Kontra: Complimentary drink
Pro: Crew were kindly , seats very comfortable
Kontra: Everything was veey good
Pro: Crew very efficient, seating comfortable compared to other Spore-KL Budget flights.
Kontra: The staff from check in counter assistance should be polite .
Pro: Smooth on-boarding, comfy seats, on time pleasant journey
Kontra: They accept booking and now we cant board the aircraft for some reason and lies but the truth is overbooked so we stucked in singapore and they dont have any update when we can fly to darwin..they just provide us breakfast what about lunch and dinner..its there fault and we do the sacrifice...fucking jetstar happened to me many times
Decent flight, tight spacing for seats
Pro: Quick boarding, pleasant staff
Kontra: Arrival card not provided, only provided custom declaration form. So we thought arrival card not needed, and we were turned back after queuing to the front of the immigration counter.
Ok
Pro: Crew were pleasant. Nice waiting area at Manila International Terminal 1.
Kontra: 1 hour delay. No vegetarian food offered. No Customs card offered for travellers to fill in.
I like the service and on-time
Pro: I like the service it was nice and friendly! Also when the landed and take off it was so smooth and almost perfect!
I feel so happy and comfortable
Overbooked flight
Kontra: Was not able to board as the flight was overbooked
Pro: Check-in staff gave exact range of time for boarding.
Pretty comfortable and nice cabin crew.
Kontra: Don’t recall the greetings from cockpit and lack of announcements on potential turbulence and heavy rain plus lightning closer to destination.
Only heard from cockpit almost nearing landing.
2 flights, 2 delays, zero announcements
Kontra: Jetstar refuses to inform its customers about any upcoming flight delays. People waiting to pick you up: bad luck. Meetings planned after arrival: bad luck. Just sit, shut up and wait until they think the time is right to start boarding, usually an hour after scheduled department time (at least on this trip in both directions).
Your ground staff is a total disaster, no matter how much your flight attendants will smile during the flight, they can't compensate for your pre-boarding mess.
Pro: Flight is good, it's Jetstar so no food or entertainment was required, flight leaves Singapore at 23:00. Sleep and wake up in Darwin
Kontra: Not a heap of leg room but is Jetstar and only a 4 hour flight
A bit Old Airplane
Pro: Fast Check In and Boarding
Kontra: Old Aircrafe
Totally no Service
Ok but not a good start
Pro: Friendly crew quick and uneventful flight
Kontra: At check in our family was separated all over the plane. When querying after receiving the boarding passes told can’t do anything until he jestar supervisor put us in the same row. The plane was barely a third full so bit of effort from the initial staff would have helped.
Nice
Pro: Punctuality and cleanliness of the flight
Kontra: Food and Drinks Menu Pricing
Pro: I managed to change my seat from a middle to a window seat and had a great view of the thunderstorms and a dark Darwin when we arrived - and lots of room. Comfortable seat.
Kontra: Hassle with buying a coffee. Couldn't use AMEX card but only told that when it didn't go through.. only minor but guy should have noticed it was amex and given it back straight away.
Ok flight but aircraft was not clean
Pro: Friendly crew, food actually very good
Kontra: Aircraft not clean, several seats with trash when we boarded! Seats to close to each other, no space for legs for anyone 1.70 plus
Average
Pro: Quick boarding
Kontra: Many people brought suitcases onboard that were obviously over the 7kg acceptable weight. seems very unfair that they didn't have to pay to check in.
Automated (terrible) check-in, no space for legs, otherwise ok
Pro: Friendly crew, clean, smooth boarding and arrival (incl baggage)
Kontra: Automated check-in is a pain for a family. There's really no room for your legs (I'm 1.8m and no chance I don't touch the next seat) - esp for old people not to recommend as definitely not healthy to be that squeezed. Worse than any other low cost carried from a space perspective.
Pro: Smooth take off and landing
Kontra: The boarding was non sense when inviting passangers from the particular rows. People were not given enough time to qeue in so that it actually didn’t matter where you sit coz it only caused chaos.
The seats in the plane were ripped and would definitely require some maintanance. It was a late flight and the cabine crew seemed to have enough for that date so that the only smile you could get was when saying goodbye. However, they did the job in a proffessional manner.
Kontra: No
SIN to HCM 3K551 is ok. no straight to gate checkin
Pro: 750pm flight. Hope they add mor late night flight.
Kontra: I dont have checkin luggage. Web checkin did not give me straight to gate boarding even on FasT booth. Old system allows me straight to gate.
Bali to Singapore
Pro: It was on time and efficient. All staff very helpful.
Kontra: Nothing.
Pro: friendly crew
Kontra: flight was delayed. had to change gate
Great
Pro: Everything was great
Not Satisfy Flight
Pro: Fast Check In and Boarding.
Kontra: Totally no services for the passenger and seats are not comfortable.
Pro: Cheerful cabin crew
Kontra: Not much legroom
Kontra: Flight delay
Pro: The flight board on time
Kontra: The airport didn't show the gate correctly. When the passenger ask the airport staff also don't know everything. My goodness.
Not good and yet bad customer service
Pro: Board on time .
Kontra: Crew members are not polite and the way she handle seating like , don’t know how to manage . Especially check in counter . Even though we check in as a group , she assign us like a mass .
It was ok
Pro: Easy boarding and relatively smooth flight
Kontra: Delayed waiting on the plane, however all boarded on time. Seating was tight with not much leg space and tight with the people next to you. Menu options were the usual and as it’s a shortish flight just had a light snack and drink.
Pro: crew members were very friendly and pleasant.
Kontra: flight was delayed but it was okay.
Kontra: Seats uncomfortable
Cabin temperature too low
Jet Star Asia flawless to Yangon
Pro: On time, nice service, safe arrival
Kontra: On board food relatively expensive
Dirty plane. Extremely expensive food!
Pro: Cheap ticket pricing. Slightly cheaper.
Kontra: Food add-on is extremely expensive. Ridiculous!
Weight charge
Pro: Wish get my $60 back
Kontra: Don’t like the service
Poor luggage handling
Pro: I wish jet star airline fix my suitcase wheel and stitch the ripped the top of the material
Kontra: Poor luggage handling charge me 60 Australian dollar
Pro: On time
Pro: On time
Kontra: No food or drink offered on flight
Baggage
Kontra: I had only one baggageto check in and was forced to pay 30 min before the boarding time.
Pro: the takeoff and landing was good, the flight was very smooth
Pro: Check in counter staff in Phnom Penh Airport were professional and helpful.
Kontra: The aircraft flooring, seats and fitting appeared unattractive and dirty.
Staff at checked in in Phnom Penh International Airport were helpful and fantastic.
i did not board the plane,passport expiry date doesnt hav.min.6mths
Pro: I'm quite upset to be informed by the airline that going to Taiwan requires minimum 6 months expiry date. When I purchased the airticket it was also not stated. In the end I have no choice but to postponed my flight until I get my passport renewed.
Kontra: The website did not informed me anything regarding my entry to Taiwan required my passport to have at least 6months minimum expiry date
Pro: The flight was fine
Kontra: The seat was terrible, looks like old airplane. No entertainment system. This is really a budget flight.
Kontra: The seats were very tight.
Luggages
Pro: The service was very bad especially when I checked in my luggages. They have changed me 13400 bat Thailand for the lugged and when I checked the bill when I left. She gave me two bills only and nothing else. We were three she charged us 13400 bat why is that. We have lugged for me 2 luggages total weight 28.8 kg. Plus 15.6 kg for my friend and 20 kg for the third ticket.
Why is that?
Kontra: The service was very bad especially when I checked in my luggages. They have changed me 13400 bat Thailand for the lugged and when I checked the bill when I left. She gave me two bills only and nothing else. We were three she charged us 13400 bat why is that. We have lugged for me 2 luggages total weight 28.8 kg. Plus 15.6 kg for my friend and 20 kg for the third ticket.
Why is that?
Luggages charged
Pro: Nothing
Kontra: The service was very bad especially when I checked in my luggages. They have changed me 13400 bat Thailand for the lugged and when I checked the bill when I left. She gave me two bills only and nothing else. We were three she charged us 13400 bat why is that. We have lugged for me 2 luggages total weight 28.8 kg. Plus 15.6 kg for my friend and 20 kg for the third ticket.
Why is that?
Budget airline - no frills but arrived on time.
Pro: Low cost
Kontra: Lack of space. Knees under chin all the way. :(
No frills .. bordering on painful
Pro: Low prices
Kontra: Seats are too close together for westerners to fit comfortably... heaven help any pacific islanders!