Temukan Penerbangan Murah di Jetstar Asia

Pro: I like nothing about your customer care service

Kontra: Provide efficient customer based service to ensure customers can contact you when they need to make changes to their reservation.

Pro: Nothing

Kontra: Delay, friendliness of ground staff, overall feeling of saving every penny

Kontra: They accept booking and now we cant board the aircraft for some reason and lies but the truth is overbooked so we stucked in singapore and they dont have any update when we can fly to darwin..they just provide us breakfast what about lunch and dinner..its there fault and we do the sacrifice...fucking jetstar happened to me many times

Decent flight, tight spacing for seats

Pro: Quick boarding, pleasant staff

Kontra: Arrival card not provided, only provided custom declaration form. So we thought arrival card not needed, and we were turned back after queuing to the front of the immigration counter.

Ok

Pro: Crew were pleasant. Nice waiting area at Manila International Terminal 1.

Kontra: 1 hour delay. No vegetarian food offered. No Customs card offered for travellers to fill in.

Overbooked flight

Kontra: Was not able to board as the flight was overbooked

2 flights, 2 delays, zero announcements

Kontra: Jetstar refuses to inform its customers about any upcoming flight delays. People waiting to pick you up: bad luck. Meetings planned after arrival: bad luck. Just sit, shut up and wait until they think the time is right to start boarding, usually an hour after scheduled department time (at least on this trip in both directions). Your ground staff is a total disaster, no matter how much your flight attendants will smile during the flight, they can't compensate for your pre-boarding mess.

A bit Old Airplane

Pro: Fast Check In and Boarding

Kontra: Old Aircrafe Totally no Service

Ok but not a good start

Pro: Friendly crew quick and uneventful flight

Kontra: At check in our family was separated all over the plane. When querying after receiving the boarding passes told can’t do anything until he jestar supervisor put us in the same row. The plane was barely a third full so bit of effort from the initial staff would have helped.

Ok flight but aircraft was not clean

Pro: Friendly crew, food actually very good

Kontra: Aircraft not clean, several seats with trash when we boarded! Seats to close to each other, no space for legs for anyone 1.70 plus

Average

Pro: Quick boarding

Kontra: Many people brought suitcases onboard that were obviously over the 7kg acceptable weight. seems very unfair that they didn't have to pay to check in.

Automated (terrible) check-in, no space for legs, otherwise ok

Pro: Friendly crew, clean, smooth boarding and arrival (incl baggage)

Kontra: Automated check-in is a pain for a family. There's really no room for your legs (I'm 1.8m and no chance I don't touch the next seat) - esp for old people not to recommend as definitely not healthy to be that squeezed. Worse than any other low cost carried from a space perspective.

Pro: Smooth take off and landing

Kontra: The boarding was non sense when inviting passangers from the particular rows. People were not given enough time to qeue in so that it actually didn’t matter where you sit coz it only caused chaos. The seats in the plane were ripped and would definitely require some maintanance. It was a late flight and the cabine crew seemed to have enough for that date so that the only smile you could get was when saying goodbye. However, they did the job in a proffessional manner.

SIN to HCM 3K551 is ok. no straight to gate checkin

Pro: 750pm flight. Hope they add mor late night flight.

Kontra: I dont have checkin luggage. Web checkin did not give me straight to gate boarding even on FasT booth. Old system allows me straight to gate.

Pro: friendly crew

Kontra: flight was delayed. had to change gate

Not Satisfy Flight

Pro: Fast Check In and Boarding.

Kontra: Totally no services for the passenger and seats are not comfortable.

Pro: The flight board on time

Kontra: The airport didn't show the gate correctly. When the passenger ask the airport staff also don't know everything. My goodness.

Not good and yet bad customer service

Pro: Board on time .

Kontra: Crew members are not polite and the way she handle seating like , don’t know how to manage . Especially check in counter . Even though we check in as a group , she assign us like a mass .

It was ok

Pro: Easy boarding and relatively smooth flight

Kontra: Delayed waiting on the plane, however all boarded on time. Seating was tight with not much leg space and tight with the people next to you. Menu options were the usual and as it’s a shortish flight just had a light snack and drink.

Pro: crew members were very friendly and pleasant.

Kontra: flight was delayed but it was okay.

Dirty plane. Extremely expensive food!

Pro: Cheap ticket pricing. Slightly cheaper.

Kontra: Food add-on is extremely expensive. Ridiculous!

Weight charge

Pro: Wish get my $60 back

Kontra: Don’t like the service

Poor luggage handling

Pro: I wish jet star airline fix my suitcase wheel and stitch the ripped the top of the material

Kontra: Poor luggage handling charge me 60 Australian dollar

Baggage

Kontra: I had only one baggageto check in and was forced to pay 30 min before the boarding time.

i did not board the plane,passport expiry date doesnt hav.min.6mths

Pro: I'm quite upset to be informed by the airline that going to Taiwan requires minimum 6 months expiry date. When I purchased the airticket it was also not stated. In the end I have no choice but to postponed my flight until I get my passport renewed.

Kontra: The website did not informed me anything regarding my entry to Taiwan required my passport to have at least 6months minimum expiry date

Pro: The flight was fine

Kontra: The seat was terrible, looks like old airplane. No entertainment system. This is really a budget flight.

Kontra: The seats were very tight.

Luggages

Pro: The service was very bad especially when I checked in my luggages. They have changed me 13400 bat Thailand for the lugged and when I checked the bill when I left. She gave me two bills only and nothing else. We were three she charged us 13400 bat why is that. We have lugged for me 2 luggages total weight 28.8 kg. Plus 15.6 kg for my friend and 20 kg for the third ticket. Why is that?

Kontra: The service was very bad especially when I checked in my luggages. They have changed me 13400 bat Thailand for the lugged and when I checked the bill when I left. She gave me two bills only and nothing else. We were three she charged us 13400 bat why is that. We have lugged for me 2 luggages total weight 28.8 kg. Plus 15.6 kg for my friend and 20 kg for the third ticket. Why is that?

Luggages charged

Pro: Nothing

Kontra: The service was very bad especially when I checked in my luggages. They have changed me 13400 bat Thailand for the lugged and when I checked the bill when I left. She gave me two bills only and nothing else. We were three she charged us 13400 bat why is that. We have lugged for me 2 luggages total weight 28.8 kg. Plus 15.6 kg for my friend and 20 kg for the third ticket. Why is that?

Budget airline - no frills but arrived on time.

Pro: Low cost

Kontra: Lack of space. Knees under chin all the way. :(

No frills .. bordering on painful

Pro: Low prices

Kontra: Seats are too close together for westerners to fit comfortably... heaven help any pacific islanders!