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Cons: Just a glass of water would be so nice....but how can you lock someone in a metal tube for 2 hours or more and not give them a glass of water if needed....and to have to pay such a big price for a bottle of water is cruel.....we are talking water!!

outdated small devices protocols

Cons: does not allow even small iPods or iPhones in airplane mode use during take offs and landings. i can understand take offs, since they want us to hear the same seat belts and exits speech over and over. but for landings? no other airline is like this.

Takeoff delayed by 40 minutes

Cons: Takeoff delayed by 40 minutes Web checkin not recognized, they had to PRINT a boarding pass!!!!

Short flight with no leg room

Cons: Leg room is very limited for someone 6ft 3in or about 193cm. The flight is short from Singapore to Pekanbaru, so missing entertainment on board is not a big issue. Food and duty free can be purchased on board, which is really amazing for a short flight that the crew manages to get all that done.

Get what you pay for

Pros: Glad we landed kinda safely

Cons: My seat was broken and uncomfortable, delays, we were late and.connections missed, had to pay for water and not the friendliest crew.

Pros: The flight was on time and the crew were nice.

Cons: Nothing is complementary, including water.