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As I stated previously this company's complete lack of concern for customer service is appalling. I have directed my managers and staff to ensure that this company is no longer engaged to supply transportation to any of my companies

We didn't crash and everything apart from the leg room being smaller was okay. They have taken two inches off the leg room. I know cause my legs now don't fit sitting straight.

the cost the fact that my flight was pushed back. no big deal, but would have been nice if it was on time.

Customer service and Jetstar CANNOT be used in the same sentence. Flight cancelled by carrier no viable options offered by phone representative held on the telephone for over an hour whilst travelling to airport in an attempt to get a flight home. Holiday cut short, had to return rental car 1/2 day earlier than what had been paid for, lunch reservations had to be cancelled and no responsibility accepted by Jetstar representative. Well they have definitely lost me as a customer, none of the companies I own would treat a customer in such a manner we believe that we NEED customers to stay in business. Then to top it all off had a hour and a half travel time from Bne as opposed to half an hour from Coolangatta.

Food was horrendous and staff service was poor considering we were in business.

Not much NEW check in procedure with lack of instruction Seat spacing and lack of room in cattle class, first seat I have ever had that it's so called upright position actually bent you uncomfortably forward during take off and landing and I used to work in the industry