|Rute Populer||Seoul Gimpo Intl ke Kota Jeju|
|Bandara Populer||Incheon Intl|
Pro: Too hot onboard
Pro: Lovely crew.
Pro: The 2nd flight plane was alright
Kontra: Flight attendants have poor English and get upset if you ask for snacks or anything that makes them have to get supplies
Pro: I liked sleeping
Kontra: The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste
Pro: Yes, we were unexpected and surprised being upgrade to premier class
Kontra: no complaints. very appreciated our upgrade, since we went to Prague for mother-in-law's funeral, we were absolutely exhausted.This up grade made an excellence different to us. Thanks very much.
Pro: Services from the crew and the seat are what expected being in eco-normic class.
Kontra: can upgrade or afford to go by at least business class
Pro: Great service and a very friendly crew.
Kontra: The food was ok, average and nothing special.
Kontra: Great value ,excellent and friendly service.
Kontra: No, all good
Pro: Great leg room even for tall person. Food is good and there's enough choices.
Pro: Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again.
Kontra: More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!
Best ever experience. I will recommend this Airline to all my friends
Pro: Crew, food, comfort, entertainment and many good things
Kontra: I love everything
Pro: Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!
Seoul to Sydney
Pro: Legroom was generous, crew were attentive and polite, although alcohol availability was stingy.
Kontra: Food quality was poor bordering on tasteless, more importantly service of lukewarm egg meals is guaranteed to earn an "Air Typhoid" award, and is inexcusable.
Pro: We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!
Kontra: Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip.
Pro: Same as above.
Flying in comfort
Pro: Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food.
A pleasure to travel with an attentive airline
Pro: Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair.
Kontra: We boarded late but the communication was good.
Pro: Great legroom. Food better than last Korean Air flight a few years ago.
Kontra: Changed to smaller aircraft, last row in the aeroplane.
A very nice flying experience from Beijing to Seoul
Pro: I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience.
Comfortable flight from Seoul to Tokyo
Pro: Comfortable flight with a nice crew. An overall good experience.
Kontra: After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months.
Kontra: Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket.
Pro: Very professional crew good service
Kontra: Nothing really pilot couldn't understand him but does it really matter unless is an emergency
Kontra: It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!
Accomodation for long layover is a myth
Kontra: Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing.
Kontra: I would like to have a vegetarion menu option
Pro: the company you gave too me were no good i did like then i hope you please do not give that company too no one i did take the fly on Korea air korea air is good but not the company you gave too me too by my ticket from
Pro: From the April 12 Sydney to Seoul flight, the landing at Seoul was so smooth, so professionally done I hardly knew we had touched ground. That Captain has much to teach all pilots wanting a higher standard to their skills and the recognition of these standards. That caption is worth his/her weight in gold, giving Koran Air a gold standard. To compare, the landing at Osaka April 12, late at night, was done by an apprentice who has much to learn from your gold star captain..
Kontra: The same Sydney to Seoul flight, crossed the Qld Great Barrier Reef around 11am April 12. Having a window seat, so much detail of the Reef was visible which greatly surprised me. Beautiful colours galore. Having my face glued to the window at this time, I was unaware of cabin happenings. A male steward tapped me on the shoulder and said "Close your window blind". The beautiful scene outside my window was a first and being 76 old, likely not to happen again for me. Naturally, I ask the male steward "Why", He repeated 4 more times, "Close your window blind". Each time my reply was the same, "Why". On his last request, his voice raised, so in turn, my reply was raised. Sadly, he walked away silently, hands waving in disgust. Only then did I realise the cabin was completely black, no light seen. If at 11am, traditionally, this is a custom, a service to passengers on that particular flight, the male steward didn't say. He clearly expected to be obeyed and didn't expect a challenge. But also felt I didn't deserve a reason for his, what clearly was a demand. Would he have treated a male passenger differently. I flew economy because that is what my budget demands. Flying is not common for me but certainly a thrill that demands a window seat. I give much praise to all other staff, especially the captain landing that very craft at Seoul. At my age, years of experience allows me to be aware and notice. A beautifully presented mature female stewardess in economy, served me. When I requested a beer with the main meal, she said I will give you my favourite. I knew this was double talk for having only one brand beer left, that was a weak American beer. I watched this lovely lady many times being distracted by other staff with questions and 2 other passengers near me, asking for changes. She never blew it. And she passed me in the Sydney terminal, end of the day for her and believe it or not, she remembered me. She was not in such a hurry to get to her destination, that she gave time by turning her body, giving me a wide smile with eyes saying, Yes, I served you. You see, she's never off the job of customer service. I learned much, flying with Korean Air. Many thanks, Sally
Pro: Service, food, entertainment
Kontra: Can't choose my own seats
Excellent in flight Service
Pro: for the flight from Seoul to Singapore, the flight was superb. In-flight services was perfect. food was excellent and the air stewards and stewardess were all very helpful and full of smiles.
Kontra: Check In process at Seoul Counter. the check-in was stressful. the ground staffs insist on using Check-in Kiosks provided even when it was not working as it should be. Ended up being bounced from one staff to another.
Pro: I like all the email reminders and alerts
Pro: Boarding is systematic, all items in order. The food was nice. Love the leg room space.
Pro: Flight comfortable, service superb, clean and smooth flight. They went all out to make everyone feel as comfortable as they could.
Kontra: Scrambled eggs were overlooked. Breakfast lacked variety. Otherwise, it was all good.
All great barring a minor glitch.
Pro: - Great Service by inflight crew. - Very good Indian veg meal options i.e. Hindu Veg Meal and Asian Veg Meal. I would suggest the non veg folks to try these next time.
All great barring a minor glitch.
Pro: Service and Food was great. The hygiene was good.
Kontra: The audio on inflight wasnt working on leg 2 of the journey i.e. from Seoul to SFO
Pro: Aircraft is well kept and clean. Crew members are attentive and alert.check in process was fast and efficient.
Kontra: Charging of excess baggage on second piece of luggage checkedin. Amount is too steep. Selection of movies could be expanded esp the korean selection since its korean air? Current selection of korean movies was only 5!
Pro: Service was immaculate, friendly staff, smooth flight, comfortable plane. Wonderful experience, would recommend it to everyone.
Kontra: As I was about to board, I was denied carrying on my backpack with the few items I would need for the flight, so I was forced to put them into my carry-on suitcase which was loaded elsewhere, out of reach.. The insanity of it all - so glad the woman can count to two - is that I was forced by this angry person to carry my laptop and tablet onto the airplane in my hand, as she absolutely would not allow me to put them into my empty backpack, claiming this would constitute a third item. Of course, no one else was forced to take their computers out of their protective cases, only myself, because it was a backpack. I am 66 years old, travelling alone, and frankly am not the only international traveler who experiences unbelievable rudeness when in US airports.
Again, the crew were wonderful - always attentive,
Pro: The crew were excellent.
Kontra: I would have liked to have had a wider selection of movies. I would also have liked to have a hard copy menu to look at prior to meals, as unfortunately I couldn't always understand the crew, even though they were fantastic. With a little more detail I could have determined whether something was spicy or not.
Crew were fantastic
Pro: I liked their positive & happy attitudes as well as their work ethic.
Kontra: Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals.
Pro: The air hostess is very kind and helpful when she noticed that I was not well and she has offered me a honey lemon drink even I didn't request.
next time I will chose other flight
Pro: screen contents very good
Kontra: seat is smaller than other flight
Free city tour
Pro: You can go on a free city tour if you are transiting at Incheon airport. Also fantastic public area for transiting customer with free showers, upholstered day bed, charge stations. Paid massages , Paid airport hotels or lounges with buffet.
Kontra: There was nothing we didn't like about our flight to Seoul
Pro: Friendly service and food pretty good. Great price for value.
Kontra: Seating was changed even though i prebooked.
Pro: Great value plus layover hotel bonus
Kontra: It was all good
Pro: Indian music in Audio section and Bollywood movies
I was pleasantly surprised !
Pro: in a relatively short flight I was surprised of the quality of the service, the entertainment and how small details were taken care of.
Re: Baggage allowance
Pro: I like that KE is lenient with the baggage allowance of 23kgs per piece that some can still go up to about 25kgs due to measurement system used (Metric vs. US). I also like that KE has bigger leg room even in the economy class.
Kontra: I don't like the fact that KE charges the 3rd baggage (excess baggage) US$200 for only up to 23kgs. Anything beyond that is additional $100 for only up to 32kgs. another $100 beyond 32kgs. I will state for a fact that Cathay Pacific only charges US$150 for the 3rd baggage and is already up to 32kgs. Perhaps this is something KE would like to look into. In spite of Cathay Pacific's excess baggage rates, they have a smaller leg room in the economy class.
Pro: Lot of space for legs and comfortable seats.
Kontra: Nobody could find my reservation for a special meal and I ended up eating nothing
Kontra: Again, my special meal request wasn't found and I ended up eating nothing
It was done by Garuda airlines
Pro: Fast Chaco in and nice crew
Kontra: The food was not great and no vegetarian options
great service with great smile
Kontra: since it is the overnight flight, everyone was so tired but still serve food....... for the poeple who was sleeping, the smell was unpleasant.
Pro: Surprising amount of legroom, solid food and very pleasant host staff