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Kontra: Baggage control very bad. Waited an hour for the carousel to deliver the bag
Kontra: Proper communication and oversight of the boarding process. Tell us to stand in 2 queues a third one develops and we need to sort out unhappiness. Almost like the taxis! And as usual departed late
Pro: Crew helpful. Reasonable amount of leg roomKontra: Good value for money
Pro: Easy to check in - yummy sandwich and friendly crew Kontra: Comfort - paid food by card only available
Kontra: When buying my ticket departure time was 19h25. When getting to the airport departure time on display was 19h35. No indication of delay. So why the difference in times?
Checking inPro: The airport staff went to great length to try and assist me but couldn't due to things not in their control. Kontra: Checking in was a huge hassle as they checked by bags in all the way to Dublin but could only give me a boarding pass for one flight.
Pro: The staff were fantastic, as usual.Kontra: no complaints
On timePro: Almost only flight of the day on time.
On time two flights in a rowPro: They can actually be on time. The best way of winning me over. Do as you say.
Kontra: Always delayed. Again 2 hours. No communication from Kulula
Kontra: Pathetic. 2 hour delay
Pro: Made a plan to have a BA plane ready iso of us having to be delayed. Well doneKontra: Why not have the ladders ready when we arrive from Cape Town?
Always lateKontra: Late as usual albeit due to weather conditions!
Bad experiment not BA standerchKontra: They give my seats to other passengers and the move me and my girlfriend to different plac, although I have been charged for the seats.