Kontra: Ran out of Red wine. Waiting 30 minutes for air bridge to arrive
Kontra: Can not book extra legroom seats on Latam website using your One World Emerald status????
Kontra: First the flight got cancelled has I was there on time .
Kontra: 2 hours late
Used ro be betterPro: All the flights left on time.Kontra: First flight got cancelled less than 10h before the trip. We were put in another earlier flight but were not notified about it.
On a 12h flight, only got 2 meals. The meals tasted good but were small. The crew wasn't too friendly. Never offered second drinks. All my previous experiences with LAN were better than this LATAM one.
Kontra: Problema com atraso no voo Guarulhos - Curitiba
Did the jobPro: Was left to sleep the whole flight, not pestered to buy food etc.Kontra: 2 am to 7 am flight is never going to be fun. Check in didn't open until 3 hours before, which meant trying to kill some time in arrivals before hand.
Pro: Early boardingKontra: Food was cold. Busines class seats very narrow
Not worth the moneyKontra: Food was terrible. Entertainment units didn't even switch on. No incentive to pay for business class ticket. next time I won't spend the money on it.
Average servicePro: Crew was lovely and enjoyed the food.
Kontra: Plane was a bit unconfortable. One seat next to us was broken, and movies available had no english subtitles and sound was good.
Pro: short flight time Kontra: no legroom / seats broken / headphone broken / no up to date entertainment package
Very bad!! Never again flying with Latam! Kontra: On Latam's website they show that a person can hold 2 bags up to 23kg each, and when I went to check in they only allowed me with 1 bag of 23 kg, and I had brought 2, where was I supposed to go with the other 23kg?! I tried to talk to their supervisor and showed them their statement online and on the email confirmation they sent me after I booked my ticket, but they refused to listen, they made me pay 300 US dollars on my other bag!
I booked with Azul 2 months before, going to same places and everything and they allowed 2 bags each one up to 23 kg, never returning to Latam! They are only about ripping people off!!
Kontra: The conservation of the seats weren't good, old, quite moldy, some pieces broken..
Kontra: Asked for veg meal, did not receive one.