Temukan Penerbangan Murah di LATAM Airlines

Kontra: the process of boarding no annoucement of gate change

Pro: Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service.

Kontra: If the passenger name was changed as requested and I would not lose the money.

Pro: On-time departure & arrival. Good landing.

Kontra: Crew not friendly or personable. No smiles. Minimal beverage service on a 3+ hour flight. Check in & boarding at Ushuaia was convoluted and slow.

Delayed

Pro: There was no one sitting next to me.

Kontra: Over 5 hours delayed with no explanation, no compensation and no food offered.

Kontra: Overbooked and put on another flight 5 hours later

Narrowest business class seats

Kontra: I've flown a lot of different business class flights in my time and these are the narrowest I've ever seen. I am not overweight but I felt very restricted in these seats. Add to the narrow seats is the design of the seat and armrests themselves and you don't have much space at all. No way I was going to be able to work on my laptop in this LATAM business class seat.

Punctual Departure & Arrival, but Slow & Minimal Service

Pro: Departed exactly on time & arrived early. Excellent!

Kontra: Check in / bag drop was very slow and impersonal. Cabin service restricted to tea, coffee, or soda - for a 3 hour flight (5am-8am). Cramped seating.

Delayed

Kontra: Flight delayed well over an hour, Airport stuff unhelpful, Very below average.

Pro: The plane left on time. My LATAM flight to Sydney on Wednesday 12 September was cancelled and I missed a meeting that day in Sydney as a result.

Kontra: We fly during lunch time and were only serviced a snack. Something more substantial would have been in order.

Pro: Was cold so requested a blanket, was told we will see ..Blankets were given to passengers in the front seat but I was ignored. I usually carry a warm scarf so do not need airline blankets.

Kontra: No issues will travel on this airline again.

Pro: LATAM is now a budget airline - don't expect any comfort, quality service or food

Kontra: Too many people have carry on baggage that is too big, no space left in the overhead bins for those boarding last. Seats are too narrow, even for a person that is not particularly big.

Don't bother with latam anymore will fly airnz next time

Pro: Service on board great people

Kontra: Overbooked flight we had to wait with baby and 4 years old kid till last minute to know if we could get on board or not. Latam wanted us to fly in three different seats we told them that we were happy to flight next day but they pushed till last minute waiting. When that said yes you're flying they forced us to move faster otherwise the fly would be delayed. Mdvela@gmail.com or 0064212154973 if you want to known more ( there is more). Will fly airnz only from now on and will advise everybody to do so.

Didn't get told of a change in schedule

Pro: Good attention by the airline solved my problems

Kontra: The flight got changed to departure 1 hour earlier, didn't get any notification as the company who I bought the ticket through didn't give my contact details to the airline. The airline informed them about the change in schedule but the company did not informe me and I almost lost the flight which would have ended with me not arriving to australia until who knows when. I am quite disappointed with this!

Kontra: Had to wait more than 2 hours in the Que to get the boarding pass. Had to come in air new Zealand and same issues when went to brisbane. More than 8 hours wait before flying to brisbane. Thanks.

Economy is just OK on any airline.

Kontra: No Movie Screen

Economy class is economy class.

Kontra: No movies.

Kontra: Foods service was very very slow. Foods were not good at all

Flight cancelled with zero communication or assist

Pro: Not applicable

Kontra: There was an air traffic controller's strike which I acknowledge was out of the airline's control. However, the airline had no systems in place to manage the number of affected passengers or provide timely communication. There was a five + hour standing wait at the check-in desk. Finally, our bags were checked and we were given boarding passes, only to spend another hour in the departure lounge without any information. In the end, our flight was cancelled without any apologies. There was no direction or assistance given to any of the passengers affected to reclaim their luggage or make alternative plans. In fact we were given incorrect information that we should rejoin the 5hr queue at the check-in desk to rebook on another flight for the following day (which we decided to forgo). It could only be described as a chaotic and unpleasant experience. I am told industrial strikes are common in Argentina so I am surprised that the airline hasn't found a better way to deal with these events.

Worst Airline

Pro: They did not control computer and electronic devices, so I was able to watch a movie ON MY PHONE without having to turn off at all, neither take off or landing.

Kontra: No food - just a Bon-o-Bon. No coffee. Where do you see an airline with no coffee?

Kontra: The plane got delayed 35 minutes. I found it via tripit that the plane was delayed. The board us in a bus to make us inboard after to tell us the need to change aircraft, and they re-seat us and I end up on the last seat, no recline seat next to the bathroom and the kitchen. More traffic than Grand Central Station. WORST FLIGHT EVER !

Pro: Crew

Kontra: Seperated seating with group booking on all flights booked with kayak. Wanted to sit together