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|Rute Populer||Antofagasta Cerro Moreno ke Santiago Arturo Merino Benitez|
|Bandara Populer||Santiago Arturo Merino Benitez|
Kontra: As it was a short flight it was ok but their system of checking in/ baggage drop off is really poor and disorganised. Everyone was queuing together for baggage drop, checking... it was a mess and took ages. It’s unfair on those who have already checked in online because you were ended up queuing with everyone else.
Pro: Everything on time. 30 minutes ahead of schudle
Kontra: Not to overbook the flight
Pro: Nice space in the aircraft and the crew was really nice too.
Kontra: The delay was very tiring.
Pro: That it took me from A-B
Kontra: My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor
Pro: Arrived on time
Kontra: Business class seats too narrow on 767. Needs upgrade
Kontra: the process of boarding no annoucement of gate change
Pro: The flight was on time & smooth
Kontra: Lots of kids yelling & some crying. Not something the airline can do anything about.
Pro: Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service.
Kontra: If the passenger name was changed as requested and I would not lose the money.
Pro: On-time departure & arrival. Good landing.
Kontra: Crew not friendly or personable. No smiles. Minimal beverage service on a 3+ hour flight. Check in & boarding at Ushuaia was convoluted and slow.
Pro: There was no one sitting next to me.
Kontra: Over 5 hours delayed with no explanation, no compensation and no food offered.
Kontra: Overbooked and put on another flight 5 hours later
Narrowest business class seats
Kontra: I've flown a lot of different business class flights in my time and these are the narrowest I've ever seen. I am not overweight but I felt very restricted in these seats. Add to the narrow seats is the design of the seat and armrests themselves and you don't have much space at all. No way I was going to be able to work on my laptop in this LATAM business class seat.
Punctual Departure & Arrival, but Slow & Minimal Service
Pro: Departed exactly on time & arrived early. Excellent!
Kontra: Check in / bag drop was very slow and impersonal. Cabin service restricted to tea, coffee, or soda - for a 3 hour flight (5am-8am). Cramped seating.
Latam excellent price and value
Pro: Excellent price and value. Great service both before and after travelling with an infant
Kontra: Food quality could be better
Kontra: Flight delayed well over an hour, Airport stuff unhelpful, Very below average.
Pro: The plane left on time. My LATAM flight to Sydney on Wednesday 12 September was cancelled and I missed a meeting that day in Sydney as a result.
Kontra: We fly during lunch time and were only serviced a snack. Something more substantial would have been in order.
Kontra: Delay meant I missed a meeting deadline.
Great customer service
Pro: Great crew comfortable seating on time. Good short haul flight
Pro: Flight was on time crew was friendly and professional
Kontra: Seat pitch was very tight, more like a budget airline, but the flight was short so OK
Pro: Was cold so requested a blanket, was told we will see
..Blankets were given to passengers in the front seat but I was ignored. I usually carry a warm scarf so do not need airline blankets.
Kontra: No issues will travel on this airline again.
More food please
Pro: La tripulación muy atenta
Kontra: La comida
Pro: LATAM is now a budget airline - don't expect any comfort, quality service or food
Kontra: Too many people have carry on baggage that is too big, no space left in the overhead bins for those boarding last. Seats are too narrow, even for a person that is not particularly big.
Pro: On time flight & very nice service.
Pro: The aircraft was clean, comfortable and well laid out.
Kontra: Some of the staff had a problem with English enunciation which makes it very difficult for aging passengers to understand
Pro: I like the service, the staff are more helpful to us and lots of different from other airline services.
Especially they treat every passenger equally or all the same with given out for any extra cost e.g. food, drinks, entertainement any thing we need while we are up in the air needs.
Different from the first class section service in special airfare cost.
Love to fly every time when I want to visit my families around the world.
Keep it up the good work LATAM
Fika Maiava - Sydney
Don't bother with latam anymore will fly airnz next time
Pro: Service on board great people
Kontra: Overbooked flight we had to wait with baby and 4 years old kid till last minute to know if we could get on board or not. Latam wanted us to fly in three different seats we told them that we were happy to flight next day but they pushed till last minute waiting. When that said yes you're flying they forced us to move faster otherwise the fly would be delayed. Mdvela@gmail.com or 0064212154973 if you want to known more ( there is more). Will fly airnz only from now on and will advise everybody to do so.
LATAM was awesome
Pro: Awesome service, friendly staff and the Dreamliners are amazing. Thanks LATAM and thanks Kayak ... Great fares.
Awesome experience with LATAM
Pro: Dreamliners are absolutely awesome. I felt refreshed when I landed. Smooth flight, awesome crew.
Pro: crew! just awesome
Kontra: some people being to loud at sleep times.
Great service - but more leg room needed!
Pro: On time, professional crew
Kontra: Seats are squeezed together so tight that you essentially have to climb over the arm rests to get into the window seat
Didn't get told of a change in schedule
Pro: Good attention by the airline solved my problems
Kontra: The flight got changed to departure 1 hour earlier, didn't get any notification as the company who I bought the ticket through didn't give my contact details to the airline. The airline informed them about the change in schedule but the company did not informe me and I almost lost the flight which would have ended with me not arriving to australia until who knows when. I am quite disappointed with this!
NOT A BAD TRIP - IT WENT VERY QUICKLY
Pro: Enjoyed my first trip on LATAM.
Pro: good flight. Good lounge in Santiago. Flight staff very good
Kontra: Lounge food not as good as BA or Qantas. Only hot food was some sausage roll / vegetable rolls. Only sandwiches and filled rolls
Kontra: Had to wait more than 2 hours in the Que to get the boarding pass. Had to come in air new Zealand and same issues when went to brisbane. More than 8 hours wait before flying to brisbane. Thanks.
Economy is just OK on any airline.
Kontra: No Movie Screen
Economy class is economy class.
Kontra: No movies.
Pro: Was pleasantly surprised to find more legroom, more storage and a great selection of entertainment..
Kontra: Foods service was very very slow. Foods were not good at all
Pro: loved it
Prompt service. Modern aircraft
Pro: Service was prompt, smooth boarding and the aircraft was modern. there was an entertainment option if you had downloaded their app before the flight - I hadn't downloaded it, so can't comment on the entertainment. Other than that - all in all great service.
Kontra: Snacks were crackers and 2 sweet biscuits. Would have been nice to have had something a little more savoury, but this is realistically already more than I would expect from European carriers, so can't complain.
Overall good without being great
Kontra: Latin service can come across as abrupt
Food can be better
Pro: Everything was fine and no problems at all with the flight or service. Good value for money.
Kontra: Food was average. I got a chicken sandwich. It was cold (meant to be a cold sandwich) and not particularly tasty. Also, there was limited range of drinks. I asked for tomato juice and this was not available.
Shit start, good ending
Pro: The flight crew and staff in Santiago. Helpful, caring and professional.
Kontra: The staff member who was on the check in desk in Mendoza. Uncaring and unwilling to help or acknowledge my circumstances. Luckily the Santiago LAN staff made up for this persons unhelpful demeanor and took care of everything.
Pro: Good section of movies! Tasty food!
Kontra: My usb charger was not working, so I couldn't use my smartphone to play or listen to my songs, and it is quite small space for legs, disconfortable to a long flight!
Pro: Great flight!! First time with LAN and it was amazing. Big new plane. Comfortable sets. Entertainment was good. Crew were really nice. Overall an excellent flight.
Pro: expected a cheap flight in a small plane with no food.
instead, we had the best new boeing and got some good food. nice crew and awesome entertainment program.
Flight cancelled with zero communication or assist
Pro: Not applicable
Kontra: There was an air traffic controller's strike which I acknowledge was out of the airline's control. However, the airline had no systems in place to manage the number of affected passengers or provide timely communication. There was a five + hour standing wait at the check-in desk. Finally, our bags were checked and we were given boarding passes, only to spend another hour in the departure lounge without any information. In the end, our flight was cancelled without any apologies. There was no direction or assistance given to any of the passengers affected to reclaim their luggage or make alternative plans. In fact we were given incorrect information that we should rejoin the 5hr queue at the check-in desk to rebook on another flight for the following day (which we decided to forgo). It could only be described as a chaotic and unpleasant experience. I am told industrial strikes are common in Argentina so I am surprised that the airline hasn't found a better way to deal with these events.
Pro: They did not control computer and electronic devices, so I was able to watch a movie ON MY PHONE without having to turn off at all, neither take off or landing.
Kontra: No food - just a Bon-o-Bon. No coffee. Where do you see an airline with no coffee?
Pro: Long check-in lines, but rather quick service by the check-in personnel.
Comfortable flight in a good seat on a wonderful aircraft.
Kontra: The plane got delayed 35 minutes. I found it via tripit that the plane was delayed. The board us in a bus to make us inboard after to tell us the need to change aircraft, and they re-seat us and I end up on the last seat, no recline seat next to the bathroom and the kitchen. More traffic than Grand Central Station.
WORST FLIGHT EVER !
Great flight shame about the delay
Pro: Comfortable seats, tasty on board meal. Great selection of films and music to choose from.
Kontra: 3 hour delay with no explanation or apology from captain. 45 minutes wait for bag pick up at Santiago.
Kontra: Seperated seating with group booking on all flights booked with kayak. Wanted to sit together