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Kode IATA | LO |
---|---|
Rute | 254 |
Rute Populer | Krakow J. Paul II Balice ke Warsawa Bandara Frederic Chopin |
Bandara Dilayani | 110 |
Bandara Populer | Warsawa Bandara Frederic Chopin |
Pro: The flight was very late taking off meaning I had to literally run across the airport at Krakow to make my connecting flight to London Heathrow which was over an hour late arriving at Heathrow Airport.
Kontra: My screen was not working
Kontra: Short term for the transfer
Pro: The connecting flight from Milan was almost an hour late. But the ground staff were very helpful and professional and help me to board the flight, in a haste. The flight crew were friendly and professional. The food was delicious and sufficient. Overall very happy with my first flight in LOT.
Kontra: Knowing that the incoming was late ground crew could have been better prepared with a motorised transport in the airport (instead of me running out of my breadth). The onboard entertainment could have been better. WiFi in plane would be nice. But these are suggestions. I was overall very happy.
Pro: Nothing in particular.
Kontra: The plane was late. First advice 30 minutes delay, but when it took off it was about an hour later. Due to this my luggage went missing and I had to run to catch the WAW-DEL flight and delay that flight also. The ground staff were unhelpful. There was no food. Flight crew were mixed bag.
Pro: The service was great
Kontra: Boarding was late and disorganized. The entertainment system was out of date with only a limited selection of movies - no wifi, no tv series, no live tv, no podcasts, ...
Kontra: Tight seat places. No food unless paid for.
Surprisingly perfect
Pro: The aircraft, specially the seats, the crew, the pilot and the service during the whole flight
Kontra: N/A
Business travel
Pro: Arrives on time. Speedy boarding. Polite staff. Smooth flight.
Kontra: Leg space in the seat is very tight.
Kontra: Be prepared, that overhead bins for hand luggage are very small on this plane
Olena
Pro: New plane with charger available at every seat even in the economy class. Clean interior, polite crew
A LOT of delay time, inconvenience and cost
Pro: The crew remained polite and we were given a bottle of water each during at 2.5 hour delay.
Kontra: We had a two and half hour delay on an evening flight on a Sunday from WAW to Paris. This was during the UNFCCC COP24 when there was extra heavy international traffic through Warsaw. It was not clear why the plane was delayed for so long. It meant in the end that we got to Paris after midnight when the RER train had stopped running and the airport was functionally closed. This meant instead of a train ticket, rather a 55 euro taxi to get home. This was an expensive delay.
No surprises
Pro: On time, stable flight without surprises
Kontra: Bus takes you to and from the plane.
Pro: All Good
Pro: I DIDNT TAKE A FLIGHT TO LONDON DONT KNOW WHAT YOURE TALKING ABOUT
Pro: Brand new plane, very smart albeit plasticy and clunky. Professional staff. Very helpful when I had a specific personal request at the booking office. Flight crew were not constantly trying to force us to buy things or making announcements every 5mins like some budget airlines I could name. Flight was 30mins early so no problems there.
Kontra: Warsaw Airport is terrible. Not enough seats in the departure longes. Not enough choice for shops. Not enough toilets for the volume of passengers.
Good Premium Economy service
Pro: Food was great and aircraft was new
Fast track lane in WAW was really fast - saved a lot of time
Kontra: No online checkin offered
No lounge offered, even for a fee
Luggage was not tagged priority
No priority boarding offered
Service quality onboard was a bit variable
Late arrival
Pro: Very friendly crew member.
Kontra: If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late
Kontra: Long baggage unloading time
Delayed flight again
Pro: Nice crew and comfortable seat
Kontra: Flight was delayed (again) so I missed my train. Taxing and bus takes 30min as they do not take bridge :(
Pro: Both flights I was on were somewhat empty, so I had an open seat next to me. Despite some delays taking off, the arrival was early. Good entertainment selection; personal TV screens and free headphones.
Kontra: Food options were limited and kind of gross, but no one expects fantastic food on airplanes.
No complaints - comfortable and on time flights.
Pro: Both flights I was on were somewhat empty, so I had an open seat next to me. Despite some delays taking off, each arrival was not too late.
Kontra: Had to check a bag at the gate, despite being under the two-bag limit. However I was not charged (as my destination was intercontinental).
Pro: ok
delayed
Kontra: delayed
It is a Miserable trip
Pro: Nothing
Kontra: Extra 3 hours delay over the 9 hrs wait in Larnaca Airport.
After 12 hrs transient, no accommodation (food or drink) at all on LAC - WAW trip. It is awful
Average offering
Pro: Flights ran on time.
Kontra: Slow cue at check-in. Boarding gate miles from Security, 25mim walk. Plane aged. No food, tea in a flimsy paper cup. No entertainment.
Continous delays ob warsaw-London flight are a massive drag
Kontra: This plane is never on time. Count at least 45 min delay. I avoid this airline. Take their tickets only if they are significantly cheaper than the competitors.
All want I want u it's written there
Pro: It's this application which is really make me like a stupid guy sitting in the airport
Kontra: U have to refund the money back this is worst experience I had in my life
I missed the flight
Pro: I wasn't late I was running in the airport to couch the flight & they close the bordering they didn't let me in & I have to pay extra ticket & staying in the airport for 20 hours I lost my laggegg they found it after 3 hours. It's really bad. U give us 30 minutes to cotch other flight. I lost money & I lost my vocation because this application it's really bad I felt for the first time I'm Gypsy homeless.
Kontra: I didn't like the application which is ( KAYAK ) it should know the person well not cotch the other flight I'm really disappointed
Problem Solving
Pro: Since we lost our second plane due to an emergeny on the first flight, the airline put us on a nice hotel to spend the night and got us new tickets to our final destination.
Kontra: There were not many flights available so we had to stop in Stokholm and then fly to Oslo.
Professionalism!
Pro: There was an incident with a passenger. He had an emergency and the plane went back to Berlin and got him an ambulance. From my point of view, if it wasn't for the Doctor (passenger) on board, he wouldn't have made it.
It could've been anybody, even me or my friend traveling with me so, Great job! Congratulations to the Pilot and all the crew!
Kontra: WE tried to Check in online and it gave us a bit of trouble. I think it was because of the connecting flight, it kept checking us in to the second flight but not the first one.
Poor cervice
Pro: The crew was ok
Kontra: LOT planes were late to both directions to the place and 2 weeks later from the place. When we flew with my little daughter - toddler to the destination the plane was late and as a result we were late to another plane, so they sent us to the same destination country but to the different place and then I had to find out were to go further while our luggage was lost (found in 3 days).
When we flew back, the plane was late once again and I was told that we might will be left until next day morning, so lots of nervous and stress.
The food provided was very poor as well - basically just small chocolate bar and water, tea or coffee, so if you are hungry it would not really help you.
Poor cervice
Pro: The crew was ok
Kontra: LOT planes were late to both directions to the place and 2 weeks later from the place. When we flew with my little daughter - toddler to the destination the plane was late and as a result we were late to another plane, so they sent us to the same destination country but to the different place and then I had to find out were to go further while our luggage was lost (found in 3 days).
When we flew back, the plane was late once again and I was told that we might will be left until next day morning, so lots of nervous and stress.
The food provided was very poor as well - basically just small chocolate bar and water, tea or coffee, so if you are hungry it would not really help you.
Comfortable flight
Pro: On time and a comfortable flight.
Kontra: Nothing
basic but fine
Pro: Simple, quick service.
Kontra: Very basic service but not really any issues.
Boarding Meltdown
Pro: Cabin crew were at least apologetic after the delays and shambolic boarding process (see below).
Kontra: Chaotic flight that was delayed due to overbooking and the failure to deal with it in any competent way.
An apparently overbooked flight led to a cascade of errors - there seemed to be a total breakdown in communication between the gate/services team and the ground crew, etc. as to where the extra passengers came from and what could be done with them.
They even admitted to their being many misunderstandings among the LOT staff themselves as they struggled to rectify the situation.
The worst outcome was that we got trapped in the bus, right outside the plane, for 30 minutes. They had sent us to board while back at the gate they were still arguing over who should actually be on the plane. During this time there was no sign of the cabin crew at all. After 10 minutes or so the driver left to go and have a chat with some of the ground ops team and we were left on our own as the windows steamed up and small children started to cry.
The whole thing was an appalling exercise in miscommunication - both between staff themselves and between staff and passengers.
Great trip with Nordica/LOT to Tallinn
Pro: Crew were really helpful and it was great as we travelled with infant.
Kontra: Nothing really to complain. Perhaps the only negative thing is that the plane was a little small.
Crew need to be less lazy
Pro: Boarding was relatively quick
Kontra: After the first hour when food/drinks were handed out, the cabin crew (Economy) seemed to disappear entirely to the back of the plane and spend the rest of the flight chatting with each other until the final meal just before landing.
I don't expect champagne service in Economy but the flight attendants could have been more proactive in walking down the aisles occasionally rather than just when handing out meals. If you needed a drink the best option was to head to the back of the plane and pour it yourself. In fact, most of the passengers did precisely this!
Kontra: No good meals available in the flight.
Kontra: Food could have been better than just sugar wafers.
Avoid at all costs
Pro: The fact I could get off the plane quickly. And that was it.
Kontra: Boarding-crowded people with very poor management. No separate queue for status members (in theory there was but you had to fet through lone of people anyway). Pushy selling gate upgrades for ridiculous prices. Flight was almost full so I asked for an upgrade but obviously was refused (which doesn't really surprise me) but when I asked if there would be any discount for StarAlliance gold status member they said of course... Not. Plane was disgusting and filthy. My traytable was dirty underneath and I had to clean it myself as crew did not respond for 7 call bells over around 60 minutes. A/C vents were dirty and there were clusters of dusts visible. One of my co-passengers was a dead bug between the inner and outer window. First drinks were served after 1.20h and food 2.50h. You can only get cheap wine or beer for free. If you fancy not-so-fancy Gin and tonic you need to pay separately for both. Entertainment was very limited. No WiFi. With my breakfast I got a piece of foil packaging served in-between leaves. Food was edible but of a quality of convenience store ready meal. Only 2 cabin crew were nice and competent. Rest was total opposite. LOT should call they B787 a Dreamfailure or Nightmareliner rather than a Dremliner.
Kontra: Miscommunication during boarding