Temukan Penerbangan Murah di LOT

A LOT of delay time, inconvenience and cost

Pro: The crew remained polite and we were given a bottle of water each during at 2.5 hour delay.

Kontra: We had a two and half hour delay on an evening flight on a Sunday from WAW to Paris. This was during the UNFCCC COP24 when there was extra heavy international traffic through Warsaw. It was not clear why the plane was delayed for so long. It meant in the end that we got to Paris after midnight when the RER train had stopped running and the airport was functionally closed. This meant instead of a train ticket, rather a 55 euro taxi to get home. This was an expensive delay.

Pro: I DIDNT TAKE A FLIGHT TO LONDON DONT KNOW WHAT YOURE TALKING ABOUT

Pro: Brand new plane, very smart albeit plasticy and clunky. Professional staff. Very helpful when I had a specific personal request at the booking office. Flight crew were not constantly trying to force us to buy things or making announcements every 5mins like some budget airlines I could name. Flight was 30mins early so no problems there.

Kontra: Warsaw Airport is terrible. Not enough seats in the departure longes. Not enough choice for shops. Not enough toilets for the volume of passengers.

Good Premium Economy service

Pro: Food was great and aircraft was new Fast track lane in WAW was really fast - saved a lot of time

Kontra: No online checkin offered No lounge offered, even for a fee Luggage was not tagged priority No priority boarding offered Service quality onboard was a bit variable

Late arrival

Pro: Very friendly crew member.

Kontra: If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late

Delayed flight again

Pro: Nice crew and comfortable seat

Kontra: Flight was delayed (again) so I missed my train. Taxing and bus takes 30min as they do not take bridge :(

Pro: ok

delayed

Kontra: delayed

It is a Miserable trip

Pro: Nothing

Kontra: Extra 3 hours delay over the 9 hrs wait in Larnaca Airport. After 12 hrs transient, no accommodation (food or drink) at all on LAC - WAW trip. It is awful

Average offering

Pro: Flights ran on time.

Kontra: Slow cue at check-in. Boarding gate miles from Security, 25mim walk. Plane aged. No food, tea in a flimsy paper cup. No entertainment.

Continous delays ob warsaw-London flight are a massive drag

Kontra: This plane is never on time. Count at least 45 min delay. I avoid this airline. Take their tickets only if they are significantly cheaper than the competitors.

All want I want u it's written there

Pro: It's this application which is really make me like a stupid guy sitting in the airport

Kontra: U have to refund the money back this is worst experience I had in my life

I missed the flight

Pro: I wasn't late I was running in the airport to couch the flight & they close the bordering they didn't let me in & I have to pay extra ticket & staying in the airport for 20 hours I lost my laggegg they found it after 3 hours. It's really bad. U give us 30 minutes to cotch other flight. I lost money & I lost my vocation because this application it's really bad I felt for the first time I'm Gypsy homeless.

Kontra: I didn't like the application which is ( KAYAK ) it should know the person well not cotch the other flight I'm really disappointed

Problem Solving

Pro: Since we lost our second plane due to an emergeny on the first flight, the airline put us on a nice hotel to spend the night and got us new tickets to our final destination.

Kontra: There were not many flights available so we had to stop in Stokholm and then fly to Oslo.

Poor cervice

Pro: The crew was ok

Kontra: LOT planes were late to both directions to the place and 2 weeks later from the place. When we flew with my little daughter - toddler to the destination the plane was late and as a result we were late to another plane, so they sent us to the same destination country but to the different place and then I had to find out were to go further while our luggage was lost (found in 3 days). When we flew back, the plane was late once again and I was told that we might will be left until next day morning, so lots of nervous and stress. The food provided was very poor as well - basically just small chocolate bar and water, tea or coffee, so if you are hungry it would not really help you.

Poor cervice

Pro: The crew was ok

Kontra: LOT planes were late to both directions to the place and 2 weeks later from the place. When we flew with my little daughter - toddler to the destination the plane was late and as a result we were late to another plane, so they sent us to the same destination country but to the different place and then I had to find out were to go further while our luggage was lost (found in 3 days). When we flew back, the plane was late once again and I was told that we might will be left until next day morning, so lots of nervous and stress. The food provided was very poor as well - basically just small chocolate bar and water, tea or coffee, so if you are hungry it would not really help you.

basic but fine

Pro: Simple, quick service.

Kontra: Very basic service but not really any issues.

Boarding Meltdown

Pro: Cabin crew were at least apologetic after the delays and shambolic boarding process (see below).

Kontra: Chaotic flight that was delayed due to overbooking and the failure to deal with it in any competent way. An apparently overbooked flight led to a cascade of errors - there seemed to be a total breakdown in communication between the gate/services team and the ground crew, etc. as to where the extra passengers came from and what could be done with them. They even admitted to their being many misunderstandings among the LOT staff themselves as they struggled to rectify the situation. The worst outcome was that we got trapped in the bus, right outside the plane, for 30 minutes. They had sent us to board while back at the gate they were still arguing over who should actually be on the plane. During this time there was no sign of the cabin crew at all. After 10 minutes or so the driver left to go and have a chat with some of the ground ops team and we were left on our own as the windows steamed up and small children started to cry. The whole thing was an appalling exercise in miscommunication - both between staff themselves and between staff and passengers.

Crew need to be less lazy

Pro: Boarding was relatively quick

Kontra: After the first hour when food/drinks were handed out, the cabin crew (Economy) seemed to disappear entirely to the back of the plane and spend the rest of the flight chatting with each other until the final meal just before landing. I don't expect champagne service in Economy but the flight attendants could have been more proactive in walking down the aisles occasionally rather than just when handing out meals. If you needed a drink the best option was to head to the back of the plane and pour it yourself. In fact, most of the passengers did precisely this!

Kontra: No good meals available in the flight.

Avoid at all costs

Pro: The fact I could get off the plane quickly. And that was it.

Kontra: Boarding-crowded people with very poor management. No separate queue for status members (in theory there was but you had to fet through lone of people anyway). Pushy selling gate upgrades for ridiculous prices. Flight was almost full so I asked for an upgrade but obviously was refused (which doesn't really surprise me) but when I asked if there would be any discount for StarAlliance gold status member they said of course... Not. Plane was disgusting and filthy. My traytable was dirty underneath and I had to clean it myself as crew did not respond for 7 call bells over around 60 minutes. A/C vents were dirty and there were clusters of dusts visible. One of my co-passengers was a dead bug between the inner and outer window. First drinks were served after 1.20h and food 2.50h. You can only get cheap wine or beer for free. If you fancy not-so-fancy Gin and tonic you need to pay separately for both. Entertainment was very limited. No WiFi. With my breakfast I got a piece of foil packaging served in-between leaves. Food was edible but of a quality of convenience store ready meal. Only 2 cabin crew were nice and competent. Rest was total opposite. LOT should call they B787 a Dreamfailure or Nightmareliner rather than a Dremliner.

Kontra: Miscommunication during boarding