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Kode IATA | LH |
---|---|
Rute | 662 |
Rute Populer | Frankfurt ke Berlin Brandenburg |
Bandara Dilayani | 209 |
Bandara Populer | Frankfurt |
Kontra: There was a dilay
Kontra: Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again
Kontra: seats were very uncomfortable
Pro: Everything but not the food
Kontra: Food was horrible
Kontra: Better boarding and entertainment
Kontra: Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul.
Pro: The aircraft was barely half full.
Kontra: Delay due to fog at LHR, but this is not the fault of the airline
Pro: The flight was quite comfortable.
Kontra: I find it hard work doing such long flights these days.
Pro: Helpful crew
Good food
Kontra: Our luggage came back damaged and open !
Pro: Boarding was crazy and confusing. Ground crew poor communication and rude
Pro: Food was not available for flight.
Kontra: Food
Kontra: No WiFi despite paying. No Kosher food despite ordering.
Kontra: Food poor going to Munich , legroom poor.
Kontra: Leg room was terrible in economy and food was poor from the USA
Excellent Service
Pro: Comfortable flight with very pleasant flight attendants and crew. Professional service, straightforward check-in. Was able to change seats via the Lufthansa app for free and automatically seated together.
Kontra: 3 out of our 4 flights had some sort of delay.
Kontra: One cookie with tea is not enough at this time of day! Especially if there had no chance to eat dinner before the flight.
Kontra: One cookie with tea is not enough at this time of day!
Boarding was organised terribly and was the main reason for the delay.
Pro: Didn’t like anything. Mediocre all round.
Kontra: Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers.
Pro: The crew were very professional. There was a very difficult passenger who was very rude to the stewards and I thought they coped really well. I was sorry to see them treated in this way.
Pro: The crew was great with kids. Very friendly and helpful.
Pro: MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges.
Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras.
Kontra: Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after.
The meals on both flights were identical; I don't think it can be a big problem to correct that.
I took a long time to get accepted by the WiFi in the two lounges.
Lufthansa Efficiency
Pro: Flight departed on time. Crew were friendly and efficient
Kontra: Boarding seem to be chaotic, no boarding by group or seat number.
Pro: -
Kontra: Will never use Lufthansa again
Pro: -
Kontra: I could not make it for the 1st part of my journey due to personal circumstances. There was no notification from Lufthansa that my return journey would be been cancelled as well. I found out 1 hour before the actual flight.
Was offered a replacement ticket for over £900. Bought a new one with BA.
Pro: Great airline! Would love to fly with them again! :)
Polite and friendly staff which is a standard that has slipped with many airlines in recent years! Good tasting wine for airline wine. Frankfurt airport need a shuttle of service for transferring passengers.
Keep it up Lufthansa :)
Pro: As previously stated hated having to go through security again
Kontra: Chocolate
A reasonable priced flight
Pro: Cabin staff were cheerful and helpfully
Kontra: We had 4 luthansa flights in a week I appreciate that we were given a drink one up on BA !
However I am trying not to be picky every snack was chocolate 26 grames per 100g not great for a diabetic !!!!
It would be lovely to have a savoury option
Kontra: Well,my whole trip was an adventure!
Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag
Kontra: Well,my whole trip was an adventure!
I booked it online but in reality, it wasn't what was advertised. There was a problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so
Pro: On time, efficient.
Kontra: Food is becoming more and more of a joke on Lufthansa, gone are the bad sandwiches, now it is just sweets.
Kontra: My luggage was left in Athens due to late arrivals in Athens to Munich. My son received his I didn’t, huge inconvenience
Pro: The crew was friendly. The seating was ok but dirty floors
Pro: Absolutely amazing service
Kontra: No any healthy snacks like nuts or just dried veggies or biscuits with less sugar.
Pro: New-ish aircraft
Kontra: Prompt departure; better food/snacks.
Pro: The crew
Kontra: More support
Pro: Nothing much to say. The crew was polite, kind and professional.
Kontra: nothing.
Always is a pleasure to fly Lufthansa
Pro: Very Organised and punctual
Pro: Pilot kept us informed throughout the flight.
Kontra: Onboard services.
Pro: The seating arrangements and baggage drop off were excellent, staff at check ins both sides were so helpful, especially at Heathrow airport, the young Asian man couldn't do enough for us, well pleased.
Kontra: Unfortunately we experienced a drop in standards when on board the first return flight , my daughter is autistic and would only have vegetarian meals, I made sure I requested this online well in advance, when I asked for vegetarian meal the flight attenda abruptly said that's all we have.
It was good
Pro: Everything except delay
Kontra: Nil
Everything was good except a bit delay.
Pro: Service
Kontra: Delay for both leg trip.
Pro: The crew were really friendly and made sure we were looked after.
Pro: Respect and politeness of the staff
Kontra: Wi-Fi is not available on all flights also is easy to download the fllynet
Pro: Boarding was quick and good
Kontra: The flight was cancelled and rescheduled for tomorrow same time due to bad weather. I had a child with me and it took 2.5 hours for us in the airport to get a hotel and taxi for night stay and I reached at 0030 at night. The lufthansa staff was not helpful at the start. I will missed a meeting for
Pro: The seat was comfortable, the crew were good and supportive but seemed a bit too busy when called upon. Especially with travelling with twins, I had a bit of trouble getting their attention for my own meals as when serving was done I was feeding the kids.
Kontra: Give more attention to travellers with infants as they really need your support. Had twins and whenever meals were served, I couldn’t take them but whenever I buzzed, was asked to wait but then nothing came through. At the end of the flight, I had missed all my meals, no hot water for kids milk
Kontra: A delay to unload then reload bags, followed by no in-flight communication of connecting flights, led to a missed connection and an overnight hotel stay.
Pro: Seat and crew were amazing but obviously struggled to be proud and confident of their job, can’t blame them if the company cuts expenses all over.
Kontra: When you fly business class, you expect a different product than economy, because you pay almost double the price. All we got is the same lousy sandwich as in economy, neither are alcoholic or hot beverages available due to ‘shortage of staff’ as the crew announces. A flight far behind LH standards.
Kontra: Seat I had was terrible .. not comfortable
Pro: Free drinks
Kontra: Plane land on time
Pro: Airbus 330 from Manchester to SFO was new, spacious and very comfortable. One of the best flights we’ve had across the pond.
Kontra: Transiting at Manchester between our Frankfurt to SFO flights was dreadful. They made us go through security and the inspectors were so incompetent they caused a huge back-up. Took an hour to get through. Avoid Manchester. Then they lost my luggage...still missing after a week.
The flight was on time.
Pro: My meal request was better than during my Frankfurt to Abuja journey. I did not know the content of the food then.
Information rather scant , ground staff a misery
Pro: It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending .
Kontra: Ground staff poor customer service
Kontra: On tome flight
Pro: Free wine!
Pro: Crew was great, plane was nice
Kontra: delayed again, almost missed connection
Pro: Plane was awesome and comfortable
Kontra: Delayed without updates for hours
Pro: a320 was comfortable
Pro: everything from the boarding and check-in process to in flight comfort.
Pro: everything from the boarding and check-in process to in flight comfort.