Pros: Staff was courteous enough to physically look for passengers that had not yet boarded the aircraft.
Cons: Schedule shift of aircraft.
Aug 20, 2016
Pros: That I will never fly you again.
Cons: My entire experience from luggage check-in where it was so incompetent to the late flight to losing my luggage!!!!
Aug 19, 2016
Delayed and uncommunicative staff
Pros: The flight was full but PAL should have known of Chinese passengers filling up 90% of the plane. There should be Chinese-speaking crew to give directions. The flight was landing and passengers were getting up to to bathroom; could not uncerstand instrux from plane crew.
Cons: It is wonderful that Philippine Airlines flies direct between Manila and Saipan. But the service is disappointing. The crew did not inform passengers that the flight to Saipan would be delayd. No explanation at all. Passengers waited for two hours not knowing what was going on
Aug 04, 2016
Great service while on board but
Pros: Flight crew is great. Service is top notch.
Cons: Both my trip there and my return trip home was delayed. I was warned that PAL is always delayed and thought maybe it was just a couple people had bad experiences but I had the same. Both times our flight was delayed 1 hr and the return flight was 40 mins
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