Recent reviews
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- Negative
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8.0
Pilot was there at the end of a difficult, windy flight. He was able to reassure us of his experience and skill with humor and a smile. Wind and weather but nothing you can do about that
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2.0
Flight was so late I could not make connecting flight. Had to reschedule for next day. Cost $$ to do with no compensation from penair!
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10.0
that I could get on as your plane left early and I missed it the last time
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7.6
Plane was noisy & a high pitched sound the entire flight. Had major headache.
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8.8
Prompt- a pleasure. The whole staff, including those in the airports were pleasant and attentive. I don't understand the luggage fee, especially because I paid $35 leaving Boston and $25 for the same bag on return. There were only 8 passengers and my suitcase seemed to be alone. It does not make sense.
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7.3
Professional and curteous crew. It would have been nice to have food options available either at the airport in arcata or onboard. I know some airlines use to offer a paper bag meal before boarding that you could. Avery on.
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8.8
The flight attendant was very pleasant and helpful. The fllight departure and arrival were excellent! I was charged $35 for arrival to Bar Harbor and $25 for departure from there for my luggage. Why was there any charge? There were only 8 passengers and I don't think anyone else checked their bags. I was a bit anxious during take-off and landing with the small plane, but scenery was delightful!
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6.6
Convinence Nothing to claim
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10.0
when I book I need a Email receipt and an itinerary IMMEDIATELY!!! I book lots of travel for work and I need receipts immediately to do my expenses. You did not provide that. Also I didn't get an itinerary because I didn't create a user account. Look, I don't want a relationship, I just want the service I paid for. Amazon sends a receipt immediately, why can't you? It's not rocket science. That said the lack of receipt and itinerary make it problematic with my accounting department, extra work for me and them. It is a strong disincentive to use your services.
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4.0
The flight was referred to as an Alaska Air flight, but it was run by Penair. Alaska airlines flights depart from Terminal C, but Penair flights depart from Terminal B. You should notify travelers where they should go in this case to get their flight.
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8.0
Pilot was there at the end of a difficult, windy flight. He was able to reassure us of his experience and skill with humor and a smile. Wind and weather but nothing you can do about that
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10.0
that I could get on as your plane left early and I missed it the last time
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8.8
Prompt- a pleasure. The whole staff, including those in the airports were pleasant and attentive. I don't understand the luggage fee, especially because I paid $35 leaving Boston and $25 for the same bag on return. There were only 8 passengers and my suitcase seemed to be alone. It does not make sense.
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8.8
The flight attendant was very pleasant and helpful. The fllight departure and arrival were excellent! I was charged $35 for arrival to Bar Harbor and $25 for departure from there for my luggage. Why was there any charge? There were only 8 passengers and I don't think anyone else checked their bags. I was a bit anxious during take-off and landing with the small plane, but scenery was delightful!
review from
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10.0
when I book I need a Email receipt and an itinerary IMMEDIATELY!!! I book lots of travel for work and I need receipts immediately to do my expenses. You did not provide that. Also I didn't get an itinerary because I didn't create a user account. Look, I don't want a relationship, I just want the service I paid for. Amazon sends a receipt immediately, why can't you? It's not rocket science. That said the lack of receipt and itinerary make it problematic with my accounting department, extra work for me and them. It is a strong disincentive to use your services.
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7.6
Plane was noisy & a high pitched sound the entire flight. Had major headache.
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7.3
Professional and curteous crew. It would have been nice to have food options available either at the airport in arcata or onboard. I know some airlines use to offer a paper bag meal before boarding that you could. Avery on.
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6.6
Convinence Nothing to claim
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2.0
Flight was so late I could not make connecting flight. Had to reschedule for next day. Cost $$ to do with no compensation from penair!
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4.0
The flight was referred to as an Alaska Air flight, but it was run by Penair. Alaska airlines flights depart from Terminal C, but Penair flights depart from Terminal B. You should notify travelers where they should go in this case to get their flight.
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