Temukan Penerbangan Murah di Philippine Airlines

Pro: onboard service was good

Kontra: 17 hour delay

MNL to LHR Business

Pro: Aircraft spacious seats comfortable Crew very friendly and welcoming good movie selection

Kontra: Cues at T2 massive to go through immigration zig zag around terminal Seats don’t adjust well and little leg room when flat. Food uninspiring. Tv fixed lots of reflections. Toilets small.

Kontra: The lounge is awful.

Disappointing for business class

Pro: Comfortable seats , clean modern aircraft .

Kontra: The entertainment was poor. No relatively new films . All TV programs were American. The Wi-Fi was slow at best . The crew tried hard but the attention to detail was lacking

Disappointing

Pro: Birding was great. Punctual flight.

Kontra: My entertainment screen broke. It took the crew 7 hours to replace it. A crew member said they would sort it, bit nothing for 6.5 hours There appeared be confusing within the crew members about what food I ordered.

Business class

Pro: Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad

Kontra: Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor

A little crammed

Kontra: Seemed very crammed seat-wise. There was was no entertainment system system so one star is stretching it.

Could not change flight

Pro: No direct contact details to change flight

Kontra: Terrible customer service

Terrible Flight ....Everything Broken

Pro: The crew were pleasant.

Kontra: The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun.

MInimum. Ever....felt sick.

Pro: Clean toilets.

Kontra: The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun. This flight was terrible for my 3 children and I.

Flight delay

Kontra: Flight delays several hours. Its a very terrible flight. No apology from airlines company too.

Don’t fly with Philippine airline

Kontra: Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport

Seats great for dwarves

Pro: Crew were pleasant and attentive and found was simple but OK, with a choice.

Kontra: Legroom appalling. For anyone 6ft Plus it was a struggle and uncomfortable for the 3hr flight. Holding for 25 minutes after landing until parking spot became available didn’t help.

My booking wasn't confirm!!!

Kontra: I had to pay again for the ticket even when I did my confirmation with time.

Kontra: Flight was delayed

mediocre

Pro: nothing to really like. the crew and staff were very friendly

Kontra: kind of hard to believe my other flight through PAL was the best I've taken. This must have been an older plane or something. No entertainment minimal leg room. Must have just been luck of the draw

Pro: Clean and new airplane. Good screen Nice staff good space between the seats

Kontra: Bad snacks, very limited baverage served. Limited selection of movies. very very limited TV shows. Almost no music to my taste, need to upgrade their music options!!

Pro: Toilets were kept clean through out the flight. New and clean airplane. Good space between the seats.

Kontra: Flight attendant was rude in general (serving food, drinks, answering questions), he skipped rows when giving hot towels (I wasn't served a hot towel). In-flight entertainment: limited movie selection, even more limited tv shows selection. Music section was very poor, it needs more selection with variaty, known artists, more radio channels. And music tracks should be in a tracklist form with song information, not only 1 hour-long tracks of back to back music (with no info). Meals - Mains were ok, deserts were terrible in both of my flights. Snacks were also bad, a scone and beef and cheese sandwich. Very blend, white bread only and oily. We weren't served enough bevarages, so oily and high-carb foods made me very thursty. No water fountains, it'd be great to have some around since staff does not give enough beverage and I was forced to chuck my water before boarding the airplane (the water I bought in the airport after passport check!!!!!!!) It was extremely cold.

Never flying PAL again

Pro: Getting off the flight.

Kontra: More often than not, Philippine Airlines has been our airline of choice because we found their rates to be fair and flights direct and easy. Despite the fact that the PAL terminal was pretty poor, and the food on board was never really decent, we remained loyal to PAL for quite a few years. On our way back to Melbourne from Manila on June 17, Saturday, Colin, Hendrix and I were awaiting boarding at gate 10 for flight PR 209. Having flown with PAL from Melbourne to Manila (as well as with another airline from Manila to Manchester and back), we understood that the usual procedure was to allow passengers with infants to board first. Due to the lack of order (there were no clear queues in sight), Colin decided to ask 3 different PAL personnel if there was, indeed, a priority queue for people travelling with infants. ALL THREE PERSONNEL ASSURED US THAT THEY WERE NOT YET BOARDING AND THAT WE WOULD BE CALLED UPON PRIOR TO THEM LETTING ANYONE ELSE ON THE PLANE. 2 minutes later, a PAL personnel appears with signage that reads certain row numbers and begins to call out to ALL PASSENGERS FOR BOARDING. Colin swiftly rushes to the front (me and baby in tow) and demands an explanation as to why we were told one thing but are watching them act upon something completely different. I wish I was joking when I tell you that the personnel just stared blankly at us and then carried on checking boarding passes. No apologies, no explanation offered. As soon as we boarded, Colin turned to the first flight steward he saw and asked for a complaint form and told this could ONLY be done online, to which Colin requested we be given the email/web address upon take off. The seats assigned to us were on the right most side of the aircraft, a window and a middle seat. As Colin was placing our bags in the overhead compartment, the steward called to Colin from across the aisle (past the 3 seats in the middle of the plane) to introduce the purser, Jolly Bello. Please note this was happening while people were also trying to get past and get to their seats -and Mr. bello called out across the aisle, "I heard you have a complaint??" to which Colin, baffled, replied "yes do you want to come over here so we aren’t shouting over these people?". Colin yet again told this purser what the complaint was about and was asked (verbatim) "so would you like to make a complaint against THEM?" Would the correct protocol not be to 1. Apologise for any confusion, miscommunication or poor service, 2. Take some responsibility and acknowledge the complaint and 3. Maybe come approach us AFTER TAKE OFF and not while everyone is trying to board the plane? We are no longer choosing Philippine Airlines.

Never again

Pro: Food wasn't too bad, stewards were pleasant but had to wait ages for water. Like the 2 4 2 layout so we didn't have to disturb anyone for "comfort" breaks.

Kontra: Checking in, a few kg overweight, they made us put the excess into our hand baggage, it meant opening our 4 cases, actually moving things which weighs less than half a kg, complete waste of time, over half an hour. Complete waste of time as it's on the same plane FFS. Entertainment via iPads, poor selection of films.

Flight delayed

Pro: Crew service

Kontra: No announcement for boarding and flight delayed.

PAL - Plane always late

Kontra: We boarded the plane approx on time but we were sitting for a while when an announcement asked for 2 passengers to identify themselves with the crew. Nothing more was said until we were now 40 minutes past departure time and the Captain comes on to say we were waiting for a take off slot from the Air Traffic Control!!! No apologies or advice as to what had happened. We finally were on the runway at approx 12 midnight or 1 hr 25 mins late. To top it all I get an email from PAL at 1.56am (I saw this after arrival of course) which said the plane had changed its arrival time to 9.30am - but the departure time remained the same!!! How am I also going to receive an email when I am already flying?? Food was aweful Entertainment system was also aweful - my future flights on PAL will be only a last resort

Airline

Pro: The flight attendants were pleasant

Kontra: The food was horrible and not really a choice. The children's meals should be more simple like fruit and chicken and fish without sauces

OK

Pro: Boarding was ok Crew was great and very friendly Entertainment was ok on the flight there there was tv in the head rest on the way back there was none you had to have your own devices and watch over the planes WIFI

Kontra: When I was boarding my carry on was 2 kg over and they wanted to charge me $100 with no other option just pay the money or throw your things away. On both flights going a and coming there was no way to charge your devices I.E. plugs or USB ports... This become much more important with flights don't have tv in the headrests and you have to use your own devices to watch movies over the planes WIFI The food is airplane food and being a cheap airline it's worse than most.

Okay

Pro: Just an average airline nothing special

Kontra: I was 2.5 kg over my carry on and they charged me 100 dollars no other option was given they told me I would throw things away to save money

Kontra: first flight was cancelled. The replacement flight was delayed. Our second flight was delayed slighty, waited on the runway for an hour. Headphone slot didn't work and although an air hostess said she would come back to sort it out - she didn't. They only played 2 films during the 15hour flight (one of which had unreadable subtitles and obviously I had no working headphones). Free 30 min wifi didn't work. Probably would pay extra next time to avoid using phillipine airlines. Sorry.