Guest reviews
Overall rating
7.2
Good
Based on 133 reviews
Overall
7.3
Boarding
7.3
Comfort
7.4
Crew
8.0
Entertainment
6.3
Food
6.8
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Recent reviews
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- Negative
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2.0
TAP - Worst airlines awards
Cons: The airline hostess were extremely rude. There were only 2 bathrooms on the plane, and when about 30 people were in the line for the bathroom, the hostess told us we could only use the one bathroom in the back and not the front, because that was for the 3 people in first class. This created a huge line and also safety hazard if the plane experienced turbulence. There were elderly people as well who they gave no consideration to. In the massive line to use the one restroom on the plane, one woman accidentally opened an overhead been as she grabbing something during turbulence. The flight attendant shouted at her asking what she was looking for, the woman responded the bathroom, and the hostess condisendingly told her that bathrooms are not located in the overhead been. Extremely rude. No entertainment and late departure. Horrible staff and horrible experience. I will NOT be using that service again.
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10.0
I wish the us had an airline like a TAP!
Pros: Free food! And free wine! On a 1.55 hour flight that cost €34 and it only cost €25 to upgrade to the emergency exit row. Plus, the flight attendants were so kind and helpful.
Cons: Not one thing!
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8.0
Cons: Food
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8.0
SUPER late flight caused missed connections
Pros: The staff were great and proactive when they realized we had missed our connection, and met us at the gate with new boarding passes, and hotel, meal and taxi vouchers.
Cons: The TAP flight was late arriving to, and then leaving Madrid, causing us to miss our connection to JFK from Lisbon. There were no seats on a new flight until the following evening.
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6.0
Pros: Could be better organized. Cabin was hot for the whole flight.
Cons: A/C not cool enough. Sweated the whole flight. Roughest touchdown for Landing I've had in years.
review from
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7.2
Pros: Didn't expect the light meal (w/ choice of cookie or chips), comfortable seats and legroom, pleasant crew.
Cons: Door to captain was open multiple times, felt somewhat unsafe, boarding took longer than usual.
review from
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10.0
Never expected airline unknown to me so far to be so good
Pros: Courteous staff onboard,good food,everything in working condition unlike some major airlines I have travelled before.
Cons: Nothing which I didn't like
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2.0
Flight time was changed and I didn't get email.
Cons: Had to book another flight last minute while at the airport because the flight on TAP was moved to an hour earlier and we missed the flight. It was a nightmare plus very expensive.
review from
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3.0
Cons: Broken footrest....bad f3ood....outdated entertainment systèm...no USB outlet...seat rows narrrow...could not get up with front seat in reclining position.
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5.3
Forced to check, then lost my bag
Pros: Food
Cons: They forced me to check my carry-on in Madrid, it did not arrive with me
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4.3
Delayed
Cons: The flight was delayed, we missed our connecting flight to the US and none of the flight attendants could answer us where our gate was or if we were gonna make it.
review from
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3.3
Cons: The flight was cancelled, then delayed, then started boarding without a single announcement. The food was bad and the reclining chair didn't work (for my husband). The airline also lost our luggage.
review from
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10.0
I wish the us had an airline like a TAP!
Pros: Free food! And free wine! On a 1.55 hour flight that cost €34 and it only cost €25 to upgrade to the emergency exit row. Plus, the flight attendants were so kind and helpful.
Cons: Not one thing!
review from
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10.0
Never expected airline unknown to me so far to be so good
Pros: Courteous staff onboard,good food,everything in working condition unlike some major airlines I have travelled before.
Cons: Nothing which I didn't like
review from
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8.0
Cons: Food
review from
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8.0
SUPER late flight caused missed connections
Pros: The staff were great and proactive when they realized we had missed our connection, and met us at the gate with new boarding passes, and hotel, meal and taxi vouchers.
Cons: The TAP flight was late arriving to, and then leaving Madrid, causing us to miss our connection to JFK from Lisbon. There were no seats on a new flight until the following evening.
review from
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7.2
Pros: Didn't expect the light meal (w/ choice of cookie or chips), comfortable seats and legroom, pleasant crew.
Cons: Door to captain was open multiple times, felt somewhat unsafe, boarding took longer than usual.
review from
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2.0
TAP - Worst airlines awards
Cons: The airline hostess were extremely rude. There were only 2 bathrooms on the plane, and when about 30 people were in the line for the bathroom, the hostess told us we could only use the one bathroom in the back and not the front, because that was for the 3 people in first class. This created a huge line and also safety hazard if the plane experienced turbulence. There were elderly people as well who they gave no consideration to. In the massive line to use the one restroom on the plane, one woman accidentally opened an overhead been as she grabbing something during turbulence. The flight attendant shouted at her asking what she was looking for, the woman responded the bathroom, and the hostess condisendingly told her that bathrooms are not located in the overhead been. Extremely rude. No entertainment and late departure. Horrible staff and horrible experience. I will NOT be using that service again.
review from
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6.0
Pros: Could be better organized. Cabin was hot for the whole flight.
Cons: A/C not cool enough. Sweated the whole flight. Roughest touchdown for Landing I've had in years.
review from
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2.0
Flight time was changed and I didn't get email.
Cons: Had to book another flight last minute while at the airport because the flight on TAP was moved to an hour earlier and we missed the flight. It was a nightmare plus very expensive.
review from
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3.0
Cons: Broken footrest....bad f3ood....outdated entertainment systèm...no USB outlet...seat rows narrrow...could not get up with front seat in reclining position.
review from
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5.3
Forced to check, then lost my bag
Pros: Food
Cons: They forced me to check my carry-on in Madrid, it did not arrive with me
review from
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4.3
Delayed
Cons: The flight was delayed, we missed our connecting flight to the US and none of the flight attendants could answer us where our gate was or if we were gonna make it.
review from
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3.3
Cons: The flight was cancelled, then delayed, then started boarding without a single announcement. The food was bad and the reclining chair didn't work (for my husband). The airline also lost our luggage.
review from
Flight status
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