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Pro: Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism. Kontra: Entertainment was limited.
Efficency not a priorityKontra: No vegetarian option
Bad boarding procedures, no one gets direction and it was very slow
Needs room for improvement Pro: The crew members are very polite and professional Kontra: The food is not very nice, the drink is don’t taste so great either . The airline seats are too small
Pro: Friendly service
Comfortable flight despite rerouting Pro: Food and free WiFi. Ample seating space. Kontra: Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled
Great flights but poor on ground facilities.Pro: Planes were great and flight crew excellent.
Great flights but poor on ground facilities.Pro: Planes were great and flight crew excellent.Kontra: On arrival at Kigali airport we were quickly moved through security to the departure area. This area was hot and without any facilities for toilets or water. We sat there for at least 1 hour and was a low light in out trip.
Checked my bag to JohannesburgPro: the flight got me to Gaborone on Monday morningKontra: Person in Kigali checked my bag to Johannesburg, not Gaborone. Flight was delayed one hour. Slept on a chair in Johannesburg airport for three hours.
Wonderful experience - much better than expectedPro: Very professional - gave us a good meal - although flight was a little more than an hour.
Will recommend to friendsKontra: Service & good landing
Pro: Free wifibat the airport and the charging stations