|Rute Populer||Zurich ke London Heathrow|
I upgraded my seat to business class for $800 and then at checking at the gate charged an extra $200 for my luggage. Saw this happening to other passengers as well. Being charged extra too. I think business class should include the luggage. Another way the Swiss has their hand in your pocket. I was unhappy. Can’t leave my clothes behind!
It was an excellent flight!
Would be nice if the only choice for vegetarians wasn't pasta!
Only one improvement needed. The boarding process was chaotic. After pre-boarding was completed, the entire remaining number of passengers (lots of them, big aircraft) were allowed to board without separating into logical groups or by row numbers. Slowed things down with crowded aisles, people trying to get by people trying to stow overhead luggage, getting situated, etc. Never had this happen in recent history on any other airline.
Clean cabin and lavatories. Crew friendly, attentive and helpful.
Great service, nice crew, 777300 is a great plane. They offer a nice Swiss chocolate at the end of the flight. This trip was very good - except for the check in process in Miami for my outbound flight
Overall it was all good and Swiss Air is a great company —however check in time in MIami was 1 hour and 45 minutes. This was very frustrating
Very pleasant crew. Clean, food choices were good
Customer service was lacking when we missed our connection
Missed our connection and offered little to no help. Never again.
Check-in line was slow. Would have been helpful to have more agents. Everyone was very kind and helpful and the flight was short and easy.
Entertaining options could be expanded but I wouldn’t trade for anything else. Excellent experience all around.
They were doing some sort of passport control and only had 1 person for all of economy. It took forever and seemed unnecessary since we all had our documents checked when we were at the check in counter.
Swiss air was really easy to fly- except for having to pay for extra baggage at the Lufthansa counter.
First time traveling with Swiss abroad…. They set the standard so high, I will certainly book them again next time! A+ hospitality across the board…. So impressed with their professionalism and customer service. Highly, highly recommend! Jill Bolger
it was a short fligt, otherwise I could suggest entertainment for the flight or wifi connection. thanks a lot for caring
it was a short flight but punctual, comfortable, enjoyable. thanks for asking.
Chris, my attendant was the nicest I’ve ever had. I’d fly Swiss just for him
Staff were lovely. Plane was clean and comfortable. Nice clean blankets snd pillows.
Staff were lovely.
Slow service, difficult internet.
Better choice of movies. Way to old . And not enough of a selection.
The airplane was very small The seats were very uncomfortable Without capability to move back No USB ports The food was bad
Crew could have been more friendly…little-to no smiles…seemed like all business and get the flight over with. Baggage service at Lisbon airport was terrible, between waiting for a discharge belt # to be assigned, waiting for luggage to be loaded onto conveyor belt. All in all waited over an hour for our one suitcase….
We had a 14 hour flight and the attendants worked very hard to keep us satisfied. I would definitely fly Swiss again
Food was good entertainment was mediocre flight was delayed about 1.5h
Better entertainment options and faster boarding.
Untuk penerbangan SWISS, bagasi kabin tidak boleh melebihi 55x40x23 cm. Jika ukuran tas Anda lebih besar, petugas SWISS biasanya akan meminta Anda membayar biaya tambahan untuk bagasi tercatat.
SWISS menawarkan penerbangan langsung ke 123 kota di 52 negara. London, Berlin, dan Jenewa merupakan kota paling populer yang dilayani oleh SWISS.
SWISS mengonsentrasikan sebagian besar operasional penerbangannya di Zurich.
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