Sewa Mobil di Bandara Lambert-St Louis

1 lokasi di Bandara Lambert-St Louis

╳

Enterprise ulasan

Lokasi sewa mobil

Enterprise

Lokasi di Bandara Lambert-St Louis

10124 Natural Bridge Rd

+1 844 996 0647

Senin	04:00 - 23:59
Selasa	04:00 - 23:59
Rabu	04:00 - 23:59
Kamis	04:00 - 23:59
Jumat	04:00 - 23:59
Sabtu	04:00 - 23:59
Minggu	04:00 - 23:59

Semua ulasan (Enterprise)

ulasan Enterprise di Bandara Lambert-St Louis

Ulasan barusan

Semua ulasan
Positif
Netral
Negatif

10,0

Kontra: Great job.Very easy very professional

Diulas pada Sep 2020

ulasan dari
8,0

Kontra: We waited in line 45 min for pick up.

Diulas pada Sep 2020

ulasan dari
10,0

Pro: nice staff

Kontra: cheaper - SURPRISE !!!!!

Diulas pada Agt 2020

ulasan dari
9,2

Kontra: Could you better parking for pick up and drop off

Diulas pada Agt 2020

ulasan dari
10,0

Pro: I did a one-way rental from St. Louis, MO to Clovis, NM. Staff was SUPER polite and efficient at both locations. The car was great and made the trip very comfortable.

Kontra: Everything was perfect!!

Diulas pada Agt 2020

ulasan dari
9,6

Kontra: Make sure that wiper fluid is filled.

Diulas pada Jul 2020

ulasan dari
4,8

Pro: Nothing

Kontra: Everything. Staff was rude and argumentative, didn't give me the car (or even size class) I reserved, and gave me a dirty car with a quarter tank that smelled like farm manure and had a oil leak whose fumes burned off the manifold into the cabin forcing me to drive with my windows down. Spoke with the Enterprise folk and they were like "oh we don't notice anything" and one went as far as to casually accuse me of "damaging the vehicle" with the oil leak.

Diulas pada Okt 2019

ulasan dari
10,0

Pro: Yes

Kontra: I cannot think of anything that could have been better. It was a great experience from start to finish. The St. Louis Airport Staff was very helpful and professional. In my opinion they are the gold standard in customer service.

Diulas pada Okt 2019

ulasan dari
4,4

Kontra: The drop off fee at a different location was more than twice the 2 day rental cost This is almost criminal...advertising $36/day and later advising of a $140 drop off fee I will never use Enterprise again, and will let eveyy I know about this experience

Diulas pada Sep 2019

ulasan dari
9,6

Pro: Yes and yes!

Diulas pada Sep 2019

ulasan dari
7,2

Kontra: The employee who took care of was not very courteous.

Diulas pada Agt 2019

ulasan dari
9,6

Kontra: Great experience. Took maybe 5 minutes from arrival to driving away with the car. Drop off was just as easy. Shuttles to and from off site building, could be a disadvantage, but when you weigh the ease of finding your car, and not having to drive out of the airport itself, it was better!

Diulas pada Agt 2019

ulasan dari

10,0

Kontra: Great job.Very easy very professional

Diulas pada Sep 2020

ulasan dari
10,0

Pro: nice staff

Kontra: cheaper - SURPRISE !!!!!

Diulas pada Agt 2020

ulasan dari
9,2

Kontra: Could you better parking for pick up and drop off

Diulas pada Agt 2020

ulasan dari
10,0

Pro: I did a one-way rental from St. Louis, MO to Clovis, NM. Staff was SUPER polite and efficient at both locations. The car was great and made the trip very comfortable.

Kontra: Everything was perfect!!

Diulas pada Agt 2020

ulasan dari
9,6

Kontra: Make sure that wiper fluid is filled.

Diulas pada Jul 2020

ulasan dari
10,0

Pro: Yes

Kontra: I cannot think of anything that could have been better. It was a great experience from start to finish. The St. Louis Airport Staff was very helpful and professional. In my opinion they are the gold standard in customer service.

Diulas pada Okt 2019

ulasan dari
9,6

Pro: Yes and yes!

Diulas pada Sep 2019

ulasan dari
9,6

Kontra: Great experience. Took maybe 5 minutes from arrival to driving away with the car. Drop off was just as easy. Shuttles to and from off site building, could be a disadvantage, but when you weigh the ease of finding your car, and not having to drive out of the airport itself, it was better!

Diulas pada Agt 2019

ulasan dari

8,0

Kontra: We waited in line 45 min for pick up.

Diulas pada Sep 2020

ulasan dari
7,2

Kontra: The employee who took care of was not very courteous.

Diulas pada Agt 2019

ulasan dari

4,8

Pro: Nothing

Kontra: Everything. Staff was rude and argumentative, didn't give me the car (or even size class) I reserved, and gave me a dirty car with a quarter tank that smelled like farm manure and had a oil leak whose fumes burned off the manifold into the cabin forcing me to drive with my windows down. Spoke with the Enterprise folk and they were like "oh we don't notice anything" and one went as far as to casually accuse me of "damaging the vehicle" with the oil leak.

Diulas pada Okt 2019

ulasan dari
4,4

Kontra: The drop off fee at a different location was more than twice the 2 day rental cost This is almost criminal...advertising $36/day and later advising of a $140 drop off fee I will never use Enterprise again, and will let eveyy I know about this experience

Diulas pada Sep 2019

ulasan dari

Peringkat 2

Alamo

8,7 Hebat (36 ulasan)

1 lokasi di Bandara Lambert-St Louis

╳

Alamo ulasan

Lokasi sewa mobil

Alamo

Lokasi di Bandara Lambert-St Louis

10124 Natural Bridge Rd

+1 844 370 9181

Senin	04:00 - 23:59
Selasa	04:00 - 23:59
Rabu	04:00 - 23:59
Kamis	04:00 - 23:59
Jumat	04:00 - 23:59
Sabtu	04:00 - 23:59
Minggu	04:00 - 23:59

Semua ulasan (Alamo)

ulasan Alamo di Bandara Lambert-St Louis

Ulasan barusan

Semua ulasan
Positif
Netral
Negatif

10,0

Unexpected Surprise

Pro: The type of vehicle available...Chevy Impala Premiere...loved it.

Diulas pada Jul 2017

ulasan dari
9,6

Overall Very Good

Pro: Pick up & Drop off was as near perfect as possible.

Kontra: I was not thrilled with the vehicle but that was NOT Alamo's fault. It was the make and model of the pickup. (I would not buy this truck). I think the exit of lot could be marked better but it was not horrible.

Diulas pada Jul 2017

ulasan dari
2,0

Alamo had no cars when I landed at 12:30 am, and I had already paid

Pro: nothing other then I am hoping the refund process is easy

Kontra: the fact that I didn't get a car that I paid for

Diulas pada Mei 2017

ulasan dari
9,6

It fit the need!

Pro: Nice sized SUV (Ford Escape) given I was hauling my 1-year-old around along with several others. The experience with Alamo was very nice as they got me in and out quickly which I cannot say enough positive things about given I was lugging a baby, car seat, pack n' play, backpack, and diaper bag all by myself.

Kontra: Nothing really. GPS built-in would have been nice but my smartphone wedged near the dash did the trick.

Diulas pada Apr 2017

ulasan dari
6,8

Really bad customer service at the front desk

Pro: Pick up and drop off were really quick.

Kontra: The lady at front desk provided a really bad customer service. She had earphone on one side while talking with me. She really did not want to work at all. I have never confronted this level of bad customer service.

Diulas pada Mar 2017

ulasan dari
7,6

Easy check-out and check-in

Pro: Prompt service and friendly van drivers to and from STL to Alamo lot. I reserved a "mystery" car at a good price and got a mini Chevy SUV. Not the most comfortable ride, but overall nicer than expected.

Kontra: No driver's manual included in the car.

Diulas pada Mar 2017

ulasan dari
10,0

Rental vehicle was good, customer service fell sho

Pro: Pick up & drop off were quick and easy. The vehicle was clean and perfect for us. Shuttle drivers were friendly.

Kontra: Customer service at the front counter was not what I expected. Agents didn't acknowledge me and my sister when we entered the building and there were no other customers. When we finally got helped and asked for clarification we felt we were bothering them. We left with a bad feeling.

Diulas pada Mar 2017

ulasan dari
8,8

Kontra: No car ready when i got there.

Diulas pada Mar 2017

ulasan dari
8,0

Windy Walk

Pro: Customer Service was pleasant. Car was washed and clean.

Kontra: Customer Service was good until I was asked if I was a Muslim all because I was wearing a bow tie. I don't believe that she was being racist. But she was a bit uncouth. Then I had to walk across the parking lot in the blistering wind to select my car. Fix how customers receive their cars immediately. I waited 15 to get my car. Drop off location was a bit confusing to find the exact location to drop off car.

Diulas pada Mar 2017

ulasan dari
10,0

They truly tried .

Pro: We came in on Christmas Day and there was a shortage of cars with flights delayed and rerouted passengers. So their systems were skewed with last minute changes. They worked so hard and were honestly trying to do their best to please so many frustrated customers. We appreciated their efforts through the hectic process and pleased that they were able to provide a car for us through all their confusion.

Diulas pada Jan 2017

ulasan dari
8,4

Pro: Alamo is always easy to work with and when I forgot to grab my jacket out of the back seat they contacted me right away to confirm which address they should ship it to...

Kontra: The car was a last minute rental due to a flight cancellation resulting in travel changes, and was a little pricey. Car was nice but could have been cleaner...I ended up buying an air freshener!

Diulas pada Des 2016

ulasan dari
2,0

Couldn't rent

Pro: We liked the price.

Kontra: We were not told we needed a credit card to rent a one-way car when we made the reservation online. Also KAYAK charged us 18 dollars for accident protection, and then Alamo asked for the same charge.

Diulas pada Nov 2016

ulasan dari

10,0

Unexpected Surprise

Pro: The type of vehicle available...Chevy Impala Premiere...loved it.

Diulas pada Jul 2017

ulasan dari
9,6

Overall Very Good

Pro: Pick up & Drop off was as near perfect as possible.

Kontra: I was not thrilled with the vehicle but that was NOT Alamo's fault. It was the make and model of the pickup. (I would not buy this truck). I think the exit of lot could be marked better but it was not horrible.

Diulas pada Jul 2017

ulasan dari
9,6

It fit the need!

Pro: Nice sized SUV (Ford Escape) given I was hauling my 1-year-old around along with several others. The experience with Alamo was very nice as they got me in and out quickly which I cannot say enough positive things about given I was lugging a baby, car seat, pack n' play, backpack, and diaper bag all by myself.

Kontra: Nothing really. GPS built-in would have been nice but my smartphone wedged near the dash did the trick.

Diulas pada Apr 2017

ulasan dari
10,0

Rental vehicle was good, customer service fell sho

Pro: Pick up & drop off were quick and easy. The vehicle was clean and perfect for us. Shuttle drivers were friendly.

Kontra: Customer service at the front counter was not what I expected. Agents didn't acknowledge me and my sister when we entered the building and there were no other customers. When we finally got helped and asked for clarification we felt we were bothering them. We left with a bad feeling.

Diulas pada Mar 2017

ulasan dari
8,8

Kontra: No car ready when i got there.

Diulas pada Mar 2017

ulasan dari
10,0

They truly tried .

Pro: We came in on Christmas Day and there was a shortage of cars with flights delayed and rerouted passengers. So their systems were skewed with last minute changes. They worked so hard and were honestly trying to do their best to please so many frustrated customers. We appreciated their efforts through the hectic process and pleased that they were able to provide a car for us through all their confusion.

Diulas pada Jan 2017

ulasan dari

6,8

Really bad customer service at the front desk

Pro: Pick up and drop off were really quick.

Kontra: The lady at front desk provided a really bad customer service. She had earphone on one side while talking with me. She really did not want to work at all. I have never confronted this level of bad customer service.

Diulas pada Mar 2017

ulasan dari
7,6

Easy check-out and check-in

Pro: Prompt service and friendly van drivers to and from STL to Alamo lot. I reserved a "mystery" car at a good price and got a mini Chevy SUV. Not the most comfortable ride, but overall nicer than expected.

Kontra: No driver's manual included in the car.

Diulas pada Mar 2017

ulasan dari
8,0

Windy Walk

Pro: Customer Service was pleasant. Car was washed and clean.

Kontra: Customer Service was good until I was asked if I was a Muslim all because I was wearing a bow tie. I don't believe that she was being racist. But she was a bit uncouth. Then I had to walk across the parking lot in the blistering wind to select my car. Fix how customers receive their cars immediately. I waited 15 to get my car. Drop off location was a bit confusing to find the exact location to drop off car.

Diulas pada Mar 2017

ulasan dari
8,4

Pro: Alamo is always easy to work with and when I forgot to grab my jacket out of the back seat they contacted me right away to confirm which address they should ship it to...

Kontra: The car was a last minute rental due to a flight cancellation resulting in travel changes, and was a little pricey. Car was nice but could have been cleaner...I ended up buying an air freshener!

Diulas pada Des 2016

ulasan dari

2,0

Alamo had no cars when I landed at 12:30 am, and I had already paid

Pro: nothing other then I am hoping the refund process is easy

Kontra: the fact that I didn't get a car that I paid for

Diulas pada Mei 2017

ulasan dari
2,0

Couldn't rent

Pro: We liked the price.

Kontra: We were not told we needed a credit card to rent a one-way car when we made the reservation online. Also KAYAK charged us 18 dollars for accident protection, and then Alamo asked for the same charge.

Diulas pada Nov 2016

ulasan dari

Peringkat 3

Hertz

8,0 Hebat (63 ulasan)

1 lokasi di Bandara Lambert-St Louis

╳

Hertz ulasan

Lokasi sewa mobil

Hertz

Lokasi di Bandara Lambert-St Louis

10278 Natural Bridge Rd

+1 314 426 7555

Senin	06:00 - 22:00
Selasa	06:00 - 22:00
Rabu	06:00 - 22:00
Kamis	06:00 - 22:00
Jumat	06:00 - 22:00
Sabtu	06:00 - 22:00
Minggu	06:00 - 22:00

Semua ulasan (Hertz)

ulasan Hertz di Bandara Lambert-St Louis

Ulasan barusan

Semua ulasan
Positif
Netral
Negatif

2,8

Kontra: Cigarette ashes all in the vehicle and smelled like cigarette smoke. Hertz in STL is a terrible place to get a rental. Added on costs I wasn’t aware. Customer service was terrible and I couldn’t get a hold of anyone when trying to call about the ashes. This company said it was supposed to be clean per covid standards and that was a lie.

Diulas pada Okt 2020

ulasan dari
10,0

Pro: staff was very friendly and helpful--definitely following CDC guidelines regarding covid 19

Kontra: only if car dropping me off and picking me up could have gone onto the property--nothing that the staff works at this location could do to change this.

Diulas pada Mei 2020

ulasan dari
6,0

Pro: The vehicle was amazing on gas and to fit 7 people.

Kontra: Pick up and drop off was awful i couldn't leave my car there nor did they check me out at drop off and no space for bags in the trunk of the suv.

Diulas pada Feb 2020

ulasan dari
10,0

Pro: No pickup or dropoff requested.

Kontra: All was good.

Diulas pada Feb 2020

ulasan dari
10,0

Pro: The woman who helped us was magnificent! She drove us to the airport and helped us when our son got sick in the car.

Diulas pada Okt 2019

ulasan dari
10,0

Pro: Staff was very friendly and informative. Our rental was clean, in and out. Thanks guys.

Kontra: Everything went smooth. No confusion, no fuss. No sense fix if it’s not broken. Awesome job guys, Mahalo’s y’all!!!

Diulas pada Agt 2019

ulasan dari
10,0

Pro: Customer service at pick up and drop off were very friendly and helpful!

Diulas pada Jul 2019

ulasan dari
6,0

Pro: staff was very pleasant

Kontra: i filled up the tank about 7 miles before returning the car. they charged me 2 gallons at $9.99 despite having a full tank. this seems very unethical. They don't tell us to overfill the tank prior to return.

Diulas pada Jun 2019

ulasan dari
8,4

Kontra: Unless you are a frequent rental car user, a brief rundown of the process (where are keys, make sure to look over car for any dings before you leave lot, drop off logistics, etc) would have been appreciated. Once we checked in, the guy at the desk pointed in the direction of the car and that was all

Diulas pada Jun 2019

ulasan dari
9,2

Kontra: Auto drove well but after a few miles the speedometer stopped working until car was turned off and back on. Happened each time the car was driven.

Diulas pada Jun 2019

ulasan dari
3,6

Pro: Access to front door. Person that brought me didn't have to park very far from front door.

Kontra: Computers were down. Staff wasn't quick with recognizing the need to do a manual process. White ambiance could use more consistent cleaning.

Diulas pada Jun 2019

ulasan dari
10,0

Pro: Staff was friendly. Drop off was easy.

Diulas pada Mei 2019

ulasan dari

10,0

Pro: staff was very friendly and helpful--definitely following CDC guidelines regarding covid 19

Kontra: only if car dropping me off and picking me up could have gone onto the property--nothing that the staff works at this location could do to change this.

Diulas pada Mei 2020

ulasan dari
10,0

Pro: No pickup or dropoff requested.

Kontra: All was good.

Diulas pada Feb 2020

ulasan dari
10,0

Pro: The woman who helped us was magnificent! She drove us to the airport and helped us when our son got sick in the car.

Diulas pada Okt 2019

ulasan dari
10,0

Pro: Staff was very friendly and informative. Our rental was clean, in and out. Thanks guys.

Kontra: Everything went smooth. No confusion, no fuss. No sense fix if it’s not broken. Awesome job guys, Mahalo’s y’all!!!

Diulas pada Agt 2019

ulasan dari
10,0

Pro: Customer service at pick up and drop off were very friendly and helpful!

Diulas pada Jul 2019

ulasan dari
9,2

Kontra: Auto drove well but after a few miles the speedometer stopped working until car was turned off and back on. Happened each time the car was driven.

Diulas pada Jun 2019

ulasan dari
10,0

Pro: Staff was friendly. Drop off was easy.

Diulas pada Mei 2019

ulasan dari

8,4

Kontra: Unless you are a frequent rental car user, a brief rundown of the process (where are keys, make sure to look over car for any dings before you leave lot, drop off logistics, etc) would have been appreciated. Once we checked in, the guy at the desk pointed in the direction of the car and that was all

Diulas pada Jun 2019

ulasan dari

2,8

Kontra: Cigarette ashes all in the vehicle and smelled like cigarette smoke. Hertz in STL is a terrible place to get a rental. Added on costs I wasn’t aware. Customer service was terrible and I couldn’t get a hold of anyone when trying to call about the ashes. This company said it was supposed to be clean per covid standards and that was a lie.

Diulas pada Okt 2020

ulasan dari
6,0

Pro: The vehicle was amazing on gas and to fit 7 people.

Kontra: Pick up and drop off was awful i couldn't leave my car there nor did they check me out at drop off and no space for bags in the trunk of the suv.

Diulas pada Feb 2020

ulasan dari
6,0

Pro: staff was very pleasant

Kontra: i filled up the tank about 7 miles before returning the car. they charged me 2 gallons at $9.99 despite having a full tank. this seems very unethical. They don't tell us to overfill the tank prior to return.

Diulas pada Jun 2019

ulasan dari
3,6

Pro: Access to front door. Person that brought me didn't have to park very far from front door.

Kontra: Computers were down. Staff wasn't quick with recognizing the need to do a manual process. White ambiance could use more consistent cleaning.

Diulas pada Jun 2019

ulasan dari

Peringkat 4

Avis

7,8 Bagus (37 ulasan)

1 lokasi di Bandara Lambert-St Louis

╳

Avis ulasan

Lokasi sewa mobil

Avis

Lokasi di Bandara Lambert-St Louis

10482 Natural Bridge Road

+1 314 426 7766

Senin	06:00 - 22:00
Selasa	06:00 - 22:00
Rabu	06:00 - 22:00
Kamis	06:00 - 22:00
Jumat	06:00 - 22:00
Sabtu	06:00 - 22:00
Minggu	06:00 - 22:00

Semua ulasan (Avis)

ulasan Avis di Bandara Lambert-St Louis

Ulasan barusan

Semua ulasan
Positif
Netral
Negatif

4,0

Pro: staff when I got the car was super nice and friendly.

Kontra: 1. Car was dirty, mud in back seat. I had to clean it up once we noticed it at our destination. 2. Gas tank was not full, probably 3/4. When I returned it, the drop-off guy asked if I had any proof. Really, I have to prove it to you. Was I supposed to pull off on the freeway in heavy traffic and take a picture. Why couldn't he have told me how sorry he was instead of questioning my integrity. I wasn't asking for anything. 3. Car was supposed to be non-smoking but clearly had been smoked in. My wife even found a cigarette lighter under the seat. Told drop-off guy and he didn't care or make a note of it. Color me disappointed.

Diulas pada Jan 2020

ulasan dari
8,8

Pro: Excellent value for the premium rental.

Kontra: The walk to the office from the lot is VERY LONG! There needs to be parking close to the office.

Diulas pada Jun 2019

ulasan dari
6,8

Pro: Yes

Kontra: Car was dirty and it wasn’t the car I ordered

Diulas pada Mar 2019

ulasan dari
10,0

Great rental car experience

Pro: Good, clean, car

Diulas pada Okt 2018

ulasan dari
8,0

Pro: car was clean and inexpensive. Was a bit late getting car, but overall everything was a-okay!!

Diulas pada Jul 2018

ulasan dari
10,0

Great experience

Pro: Checked in after midnight and service was great. Returned day of departure and service was very efficient.

Diulas pada Mar 2018

ulasan dari
10,0

Pro: Service counter attendants. Very kind and knowledgeable.

Kontra: The extension fees!

Diulas pada Apr 2017

ulasan dari
10,0

First class service.

Pro: Friendly service in and out. Great car...clean, well maintained, up to date.

Kontra: Nothing.

Diulas pada Apr 2017

ulasan dari
6,0

Long lines and very disorganized

Pro: My car was not ready/available so they upgraded me to the next class to reduce my wait (I had a 2.5 hour drive and it was late at night)

Kontra: Total chaos at the counter with long lines and slow response. Likewise, there was a delay when leaving the lot (10-15 minutes may not sound like a problem but when it's 10 pm all I want to do is get out of there with minimal wait and there is no good reason it should take more than a couple of minutes to show someone a contract and drive away). Also, when I turned the car in they apparently did not charge me correctly (based on the original agreement through Kayak) and I suspect I will waste 10-15 more minutes on the phone trying to get this corrected. Isn't AVIS in the car rental business (how difficult is this)?

Diulas pada Apr 2017

ulasan dari
10,0

Pro: Staff in St Louis were quick and professional even though there was a line out the door due to several cancelled flights that day. Price was exactly as quoted on Kayak.

Diulas pada Apr 2017

ulasan dari
10,0

Pro: the folks who checked in the car upon return were great especially the young woman who handled my car - GREAT CUSTOMER SERVICE AND WONDERFUL FRIENDLY HELPFUL PERSON - WORTHY OF COMMENDATION

Diulas pada Apr 2017

ulasan dari
10,0

Long lines but mot a problem

Pro: Great car at an awesome price.

Kontra: Nearly nothing.

Diulas pada Mar 2017

ulasan dari

8,8

Pro: Excellent value for the premium rental.

Kontra: The walk to the office from the lot is VERY LONG! There needs to be parking close to the office.

Diulas pada Jun 2019

ulasan dari
10,0

Great rental car experience

Pro: Good, clean, car

Diulas pada Okt 2018

ulasan dari
10,0

Great experience

Pro: Checked in after midnight and service was great. Returned day of departure and service was very efficient.

Diulas pada Mar 2018

ulasan dari
10,0

Pro: Service counter attendants. Very kind and knowledgeable.

Kontra: The extension fees!

Diulas pada Apr 2017

ulasan dari
10,0

First class service.

Pro: Friendly service in and out. Great car...clean, well maintained, up to date.

Kontra: Nothing.

Diulas pada Apr 2017

ulasan dari
10,0

Pro: Staff in St Louis were quick and professional even though there was a line out the door due to several cancelled flights that day. Price was exactly as quoted on Kayak.

Diulas pada Apr 2017

ulasan dari
10,0

Pro: the folks who checked in the car upon return were great especially the young woman who handled my car - GREAT CUSTOMER SERVICE AND WONDERFUL FRIENDLY HELPFUL PERSON - WORTHY OF COMMENDATION

Diulas pada Apr 2017

ulasan dari
10,0

Long lines but mot a problem

Pro: Great car at an awesome price.

Kontra: Nearly nothing.

Diulas pada Mar 2017

ulasan dari

6,8

Pro: Yes

Kontra: Car was dirty and it wasn’t the car I ordered

Diulas pada Mar 2019

ulasan dari
8,0

Pro: car was clean and inexpensive. Was a bit late getting car, but overall everything was a-okay!!

Diulas pada Jul 2018

ulasan dari

4,0

Pro: staff when I got the car was super nice and friendly.

Kontra: 1. Car was dirty, mud in back seat. I had to clean it up once we noticed it at our destination. 2. Gas tank was not full, probably 3/4. When I returned it, the drop-off guy asked if I had any proof. Really, I have to prove it to you. Was I supposed to pull off on the freeway in heavy traffic and take a picture. Why couldn't he have told me how sorry he was instead of questioning my integrity. I wasn't asking for anything. 3. Car was supposed to be non-smoking but clearly had been smoked in. My wife even found a cigarette lighter under the seat. Told drop-off guy and he didn't care or make a note of it. Color me disappointed.

Diulas pada Jan 2020

ulasan dari
6,0

Long lines and very disorganized

Pro: My car was not ready/available so they upgraded me to the next class to reduce my wait (I had a 2.5 hour drive and it was late at night)

Kontra: Total chaos at the counter with long lines and slow response. Likewise, there was a delay when leaving the lot (10-15 minutes may not sound like a problem but when it's 10 pm all I want to do is get out of there with minimal wait and there is no good reason it should take more than a couple of minutes to show someone a contract and drive away). Also, when I turned the car in they apparently did not charge me correctly (based on the original agreement through Kayak) and I suspect I will waste 10-15 more minutes on the phone trying to get this corrected. Isn't AVIS in the car rental business (how difficult is this)?

Diulas pada Apr 2017

ulasan dari

Peringkat 5

Thrifty

7,8 Bagus (287 ulasan)

1 lokasi di Bandara Lambert-St Louis

╳

Thrifty ulasan

Lokasi sewa mobil

Thrifty

Lokasi di Bandara Lambert-St Louis

4174 Cypress Road

+1 314 423 3737

Senin	06:00 - 22:00
Selasa	06:00 - 22:00
Rabu	06:00 - 22:00
Kamis	06:00 - 22:00
Jumat	06:00 - 22:00
Sabtu	07:00 - 19:00
Minggu	07:00 - 21:00

Semua ulasan (Thrifty)

ulasan Thrifty di Bandara Lambert-St Louis

Ulasan barusan

Semua ulasan
Positif
Netral
Negatif

4,8

Pro: The customer service person was less than helpful for renting a car for the first time. She didn't tell us anything we needed to know about renting a car. We had to pry the information needed from her which was frustrating. The website for renting a car here was misleading about what all is needed to rent a car. I'm still confused as to why the website would have "insurance options" if you can't use them at thrifty rental. I thought the car was already insured by the rental place.It was a very confusing transaction. I rented a car for the weekend and wasn't sure why it was $250 at first then $450 when finalizing the deal, only to find out the added fee was the deposit that I would be getting that back once the car is returned . The inside of the car was clean but not the outside. I couldn't have been happier with the drop off, quick/easy and done.

Kontra: A helpful customer service rep would've been great.

Diulas pada Okt 2020

ulasan dari
8,4

Pro: The staff was very friendly, helpful and fast.

Kontra: A car with a little less miles on it, it had 44,000 miles on it and it was pretty beat up.

Diulas pada Sep 2020

ulasan dari
4,0

Pro: It took a long time for the shuttle to pick up but the worst part was the shuttle driver back to airport had his mask mostly off his face and when I told him I wanted to handle my own luggage he ignored me and grabbed my bag! I am sure he was just trying ?? To be helpful but I told him quickly my Husband has cancer and I need to be very careful especially with ppl not wearing a mask!

Kontra: See above. I will pay more and rent elsewhere

Diulas pada Sep 2020

ulasan dari
6,0

Pro: Friendly staff. Fast check in and out.

Kontra: The car was filthy and smelled like smoke even though smoking is not allowed in the cars. Also, one of the tires was leaking air.

Diulas pada Agt 2020

ulasan dari
9,6

Pro: Staff could have been more cheerful and friendly. Drop-off was easy and convenient., The Ford Transit was in excellent condition., We were very satisfied and delighted with the vehicle during our trip.

Kontra: The staff didn't smile and I felt we were inconveniencing them.

Diulas pada Agt 2020

ulasan dari
8,4

Pro: The staff could not have been nicer; and the check-in/check-out process was quick and easy.

Kontra: The Kia Forte was peppy and easy to handle. However, the car should have been cleaner than it was. I thought that smoking was not permitted in a rental car, but the interior of the car smelled strongly of cigarette smoke, and that was very unpleasant. Also, the rear window was dirty and the windshield washer fluid was so low that the warning light kept coming on.

Diulas pada Agt 2020

ulasan dari
8,0

Pro: The staff when I returned the car were wonderful. They were not only helpful but very friendly. I will use Thrifty again.

Kontra: The car I received had a very heavy smoke smell when the car sat in the sun. Once the air condition was running you could not smell it. But if you left anything in the car for any given time the item would smell like the car.

Diulas pada Agt 2020

ulasan dari
5,6

Pro: We had reserved the car for 9:30pm. We didn't make it out of the airport until 9:55pm and had apparently missed the last shuttle to the car rental place. They didn't call us and let us know even though we called and confirmed when our flight landed that we would be picking up the car that evening. We had to get a Lyft that evening to our destination and go back to Thrifty the next day to get the car. Luckily they held our reservation and the man helping us was very friendly and professional.

Kontra: They should call you if they are closing and won't be open for you to pick up the car you reserved.

Diulas pada Jul 2020

ulasan dari
7,2

Pro: Pick up was pretty quick - despite my car not being fueled up. Drop off was very easy and quick.

Kontra: The car smelled like cigarettes despite having no smoking stickers. The windshield and driver side window had some sort of overspray causing difficulty driving the 2.5 hours in the dark (I stopped at a carwash and scrubbed them down and it would not come off). The car had it's check engine light on, which was a little concerning.

Diulas pada Jul 2020

ulasan dari
10,0

Pro: The staff was friendly, courteous and professional. The pick up and drop off was easy.

Kontra: Our vehicle was supposed to be smoke free. However, when we picked it up it smelled of smoke. We did notify the staff and they noted it so we would not be charged.

Diulas pada Jul 2020

ulasan dari
7,2

Pro: Without a doubt, the best experience I have had with renting a vehicle. Everyone was positive, happy and very personable. Extremely impressed. Wish more customer facing people were like that.

Kontra: The rental was filthy. Had a weird smell, outside was poorly washed and interior was dirty.

Diulas pada Feb 2020

ulasan dari
5,6

Kontra: Way too many hidden extras that doubled the price

Diulas pada Feb 2020

ulasan dari

9,6

Pro: Staff could have been more cheerful and friendly. Drop-off was easy and convenient., The Ford Transit was in excellent condition., We were very satisfied and delighted with the vehicle during our trip.

Kontra: The staff didn't smile and I felt we were inconveniencing them.

Diulas pada Agt 2020

ulasan dari
10,0

Pro: The staff was friendly, courteous and professional. The pick up and drop off was easy.

Kontra: Our vehicle was supposed to be smoke free. However, when we picked it up it smelled of smoke. We did notify the staff and they noted it so we would not be charged.

Diulas pada Jul 2020

ulasan dari

8,4

Pro: The staff was very friendly, helpful and fast.

Kontra: A car with a little less miles on it, it had 44,000 miles on it and it was pretty beat up.

Diulas pada Sep 2020

ulasan dari
8,4

Pro: The staff could not have been nicer; and the check-in/check-out process was quick and easy.

Kontra: The Kia Forte was peppy and easy to handle. However, the car should have been cleaner than it was. I thought that smoking was not permitted in a rental car, but the interior of the car smelled strongly of cigarette smoke, and that was very unpleasant. Also, the rear window was dirty and the windshield washer fluid was so low that the warning light kept coming on.

Diulas pada Agt 2020

ulasan dari
8,0

Pro: The staff when I returned the car were wonderful. They were not only helpful but very friendly. I will use Thrifty again.

Kontra: The car I received had a very heavy smoke smell when the car sat in the sun. Once the air condition was running you could not smell it. But if you left anything in the car for any given time the item would smell like the car.

Diulas pada Agt 2020

ulasan dari
7,2

Pro: Pick up was pretty quick - despite my car not being fueled up. Drop off was very easy and quick.

Kontra: The car smelled like cigarettes despite having no smoking stickers. The windshield and driver side window had some sort of overspray causing difficulty driving the 2.5 hours in the dark (I stopped at a carwash and scrubbed them down and it would not come off). The car had it's check engine light on, which was a little concerning.

Diulas pada Jul 2020

ulasan dari
7,2

Pro: Without a doubt, the best experience I have had with renting a vehicle. Everyone was positive, happy and very personable. Extremely impressed. Wish more customer facing people were like that.

Kontra: The rental was filthy. Had a weird smell, outside was poorly washed and interior was dirty.

Diulas pada Feb 2020

ulasan dari

4,8

Pro: The customer service person was less than helpful for renting a car for the first time. She didn't tell us anything we needed to know about renting a car. We had to pry the information needed from her which was frustrating. The website for renting a car here was misleading about what all is needed to rent a car. I'm still confused as to why the website would have "insurance options" if you can't use them at thrifty rental. I thought the car was already insured by the rental place.It was a very confusing transaction. I rented a car for the weekend and wasn't sure why it was $250 at first then $450 when finalizing the deal, only to find out the added fee was the deposit that I would be getting that back once the car is returned . The inside of the car was clean but not the outside. I couldn't have been happier with the drop off, quick/easy and done.

Kontra: A helpful customer service rep would've been great.

Diulas pada Okt 2020

ulasan dari
4,0

Pro: It took a long time for the shuttle to pick up but the worst part was the shuttle driver back to airport had his mask mostly off his face and when I told him I wanted to handle my own luggage he ignored me and grabbed my bag! I am sure he was just trying ?? To be helpful but I told him quickly my Husband has cancer and I need to be very careful especially with ppl not wearing a mask!

Kontra: See above. I will pay more and rent elsewhere

Diulas pada Sep 2020

ulasan dari
6,0

Pro: Friendly staff. Fast check in and out.

Kontra: The car was filthy and smelled like smoke even though smoking is not allowed in the cars. Also, one of the tires was leaking air.

Diulas pada Agt 2020

ulasan dari
5,6

Pro: We had reserved the car for 9:30pm. We didn't make it out of the airport until 9:55pm and had apparently missed the last shuttle to the car rental place. They didn't call us and let us know even though we called and confirmed when our flight landed that we would be picking up the car that evening. We had to get a Lyft that evening to our destination and go back to Thrifty the next day to get the car. Luckily they held our reservation and the man helping us was very friendly and professional.

Kontra: They should call you if they are closing and won't be open for you to pick up the car you reserved.

Diulas pada Jul 2020

ulasan dari
5,6

Kontra: Way too many hidden extras that doubled the price

Diulas pada Feb 2020

ulasan dari

Peringkat 6

Dollar

7,7 Bagus (90 ulasan)

1 lokasi di Bandara Lambert-St Louis

╳

Dollar ulasan

Lokasi sewa mobil

Dollar

Lokasi di Bandara Lambert-St Louis

4358 Cypress Rd

+1 314 423 4004

Senin	06:00 - 22:00
Selasa	06:00 - 22:00
Rabu	06:00 - 22:00
Kamis	06:00 - 22:00
Jumat	06:00 - 20:00
Sabtu	06:00 - 20:00
Minggu	06:00 - 22:00

Semua ulasan (Dollar)

ulasan Dollar di Bandara Lambert-St Louis

Ulasan barusan

Semua ulasan
Positif
Netral
Negatif

10,0

Pro: Nice to not have to go to a busy place like enterprise where we had to wait for over an hour for a car 2 months ago.

Kontra: An actual sign where you pick up the shuttle.

Diulas pada Okt 2020

ulasan dari
2,0

Pro: Hell no

Kontra: Might as well do fraud and steal them.

Diulas pada Sep 2020

ulasan dari
2,0

Pro: Nothing. Rental company was closed at the time of my arrival. Waited almost 40 minutes for shuttle before asking different shuttle driver about it who informed me they were closed. Website online said they should still be open but no one answered at desk when I called. Had to go to different company.

Diulas pada Jul 2020

ulasan dari
10,0

Kontra: There really is nothing this business could do to be better. Pickup and drop off was prompt, the value was great, and everyone I interacted with (such as Tyler) we're outgoing and friendly. I will use again if I need a rental in the future.

Diulas pada Jan 2020

ulasan dari
8,8

Pro: Staff great. Especially shuttle drivers

Diulas pada Des 2019

ulasan dari
10,0

Pro: Easy and quick vans

Kontra: Everything was good

Diulas pada Nov 2019

ulasan dari
8,0

Pro: Drop off process was very quick and easy. Very courteous staff

Kontra: Car was showing as "Maintenence Required" as soon as I got in it. Probably needed an oil change or something. It sounds strange but I have been renting cars for years and have never had the issues I experienced with "proof of insurance" that I had with Dollar. I almost had to drive home to get a different copy of my insurance.

Diulas pada Okt 2019

ulasan dari
6,8

Pro: The drop off was easy and the staff was very friendly, but the charges were more than I expected. We returned the car at 1:55 pm, when it needed to be back by 2:00 pm. However, when we rented the vehicle, the time was 1:5---, not sure as it wasn't indicated, but we were charged for an extra hour. That was pretty picky for perhaps a minute or two. I don't know if it was the agent or it is a company policy.

Kontra: Received the quote and when we met to pick up the rental, she said we would be charged an extra $10.00 per day, because I had booked it on my credit card so I had to be the driver, but I wanted my husband to be the driver. She put him on as an additional driver, and I said to the agent, let's just change it so he is the driver, but she wouldn't do it. She asked us to check the car for any marks or scratches, but said there probably weren't any, so she removed the sheet and then asked us to mark on the duplicate copy if we noticed anything, which we did. When we returned the vehicle, a different agent asked us why it was not marked on the original copy, and I explained, so she accepted that. Better make sure that the person who is the driver, has the car booked on their credit card. I don't know if this is company policy, or if we encountered a contrary and not understanding or helpful agent. In all of the times we have rented vehicles, I have never had this problem!

Diulas pada Okt 2019

ulasan dari
9,6

Pro: Pickup and drop off worked well even with the airport construction/congestion. Staff very helpful and friendly

Diulas pada Sep 2019

ulasan dari
10,0

Pro: Timely shuttle. Clean car.

Kontra: Nothing

Diulas pada Sep 2019

ulasan dari
9,6

Kontra: Worth the shuttle bus ride for the value. Very courteous and frieny.

Diulas pada Agt 2019

ulasan dari
6,8

Pro: The car and people were wonderful!

Kontra: My bill went from $50 on here to $150 TOTAL!!!!!!! That’s ridiculous!!!!!!!!!!!!!! And com false advertising

Diulas pada Agt 2019

ulasan dari

10,0

Pro: Nice to not have to go to a busy place like enterprise where we had to wait for over an hour for a car 2 months ago.

Kontra: An actual sign where you pick up the shuttle.

Diulas pada Okt 2020

ulasan dari
10,0

Kontra: There really is nothing this business could do to be better. Pickup and drop off was prompt, the value was great, and everyone I interacted with (such as Tyler) we're outgoing and friendly. I will use again if I need a rental in the future.

Diulas pada Jan 2020

ulasan dari
8,8

Pro: Staff great. Especially shuttle drivers

Diulas pada Des 2019

ulasan dari
10,0

Pro: Easy and quick vans

Kontra: Everything was good

Diulas pada Nov 2019

ulasan dari
9,6

Pro: Pickup and drop off worked well even with the airport construction/congestion. Staff very helpful and friendly

Diulas pada Sep 2019

ulasan dari
10,0

Pro: Timely shuttle. Clean car.

Kontra: Nothing

Diulas pada Sep 2019

ulasan dari
9,6

Kontra: Worth the shuttle bus ride for the value. Very courteous and frieny.

Diulas pada Agt 2019

ulasan dari

8,0

Pro: Drop off process was very quick and easy. Very courteous staff

Kontra: Car was showing as "Maintenence Required" as soon as I got in it. Probably needed an oil change or something. It sounds strange but I have been renting cars for years and have never had the issues I experienced with "proof of insurance" that I had with Dollar. I almost had to drive home to get a different copy of my insurance.

Diulas pada Okt 2019

ulasan dari
6,8

Pro: The drop off was easy and the staff was very friendly, but the charges were more than I expected. We returned the car at 1:55 pm, when it needed to be back by 2:00 pm. However, when we rented the vehicle, the time was 1:5---, not sure as it wasn't indicated, but we were charged for an extra hour. That was pretty picky for perhaps a minute or two. I don't know if it was the agent or it is a company policy.

Kontra: Received the quote and when we met to pick up the rental, she said we would be charged an extra $10.00 per day, because I had booked it on my credit card so I had to be the driver, but I wanted my husband to be the driver. She put him on as an additional driver, and I said to the agent, let's just change it so he is the driver, but she wouldn't do it. She asked us to check the car for any marks or scratches, but said there probably weren't any, so she removed the sheet and then asked us to mark on the duplicate copy if we noticed anything, which we did. When we returned the vehicle, a different agent asked us why it was not marked on the original copy, and I explained, so she accepted that. Better make sure that the person who is the driver, has the car booked on their credit card. I don't know if this is company policy, or if we encountered a contrary and not understanding or helpful agent. In all of the times we have rented vehicles, I have never had this problem!

Diulas pada Okt 2019

ulasan dari
6,8

Pro: The car and people were wonderful!

Kontra: My bill went from $50 on here to $150 TOTAL!!!!!!! That’s ridiculous!!!!!!!!!!!!!! And com false advertising

Diulas pada Agt 2019

ulasan dari

2,0

Pro: Hell no

Kontra: Might as well do fraud and steal them.

Diulas pada Sep 2020

ulasan dari
2,0

Pro: Nothing. Rental company was closed at the time of my arrival. Waited almost 40 minutes for shuttle before asking different shuttle driver about it who informed me they were closed. Website online said they should still be open but no one answered at desk when I called. Had to go to different company.

Diulas pada Jul 2020

ulasan dari

Peringkat 7

National

7,6 Bagus (3 ulasan)

1 lokasi di Bandara Lambert-St Louis

╳

National ulasan

Lokasi sewa mobil

National

Lokasi di Bandara Lambert-St Louis

10124 Natural Bridge Rd

+1 844 370 9180

Senin	04:00 - 23:59
Selasa	04:00 - 23:59
Rabu	04:00 - 23:59
Kamis	04:00 - 23:59
Jumat	04:00 - 23:59
Sabtu	04:00 - 23:59
Minggu	04:00 - 23:59

Semua ulasan (National)

ulasan National di Bandara Lambert-St Louis

Ulasan barusan

Semua ulasan
Positif
Netral
Negatif

7,6

Pretty good; room for improvement in customer serv

Pro: It was quick; car was good; convenient pickup and drop off.

Kontra: Agent at desk wasn't friendly; she was short and impatient when responding to my questions. The interior of the car could have been vacuumed better.

Diulas pada Mar 2017

ulasan dari
10,0

Friendly people!

Pro: Kiosk! Super friendly and helpful men outside!

Kontra: Not clear where to get your car to us non-frequent renters

Diulas pada Des 2016

ulasan dari
5,2

Bait and switch

Pro: They told me to take an Emerald Aisle car, which voided Kayak rate. Paid $200 more than quoted. Beware of STL location. On top of it, they were rude and condescending.

Diulas pada Des 2016

ulasan dari

10,0

Friendly people!

Pro: Kiosk! Super friendly and helpful men outside!

Kontra: Not clear where to get your car to us non-frequent renters

Diulas pada Des 2016

ulasan dari

7,6

Pretty good; room for improvement in customer serv

Pro: It was quick; car was good; convenient pickup and drop off.

Kontra: Agent at desk wasn't friendly; she was short and impatient when responding to my questions. The interior of the car could have been vacuumed better.

Diulas pada Mar 2017

ulasan dari

5,2

Bait and switch

Pro: They told me to take an Emerald Aisle car, which voided Kayak rate. Paid $200 more than quoted. Beware of STL location. On top of it, they were rude and condescending.

Diulas pada Des 2016

ulasan dari

Peringkat 8

Budget

7,3 Bagus (101 ulasan)

1 lokasi di Bandara Lambert-St Louis