Pro: The drop of was easy
Pro: Price was great
Kontra: The pick up and drop off process was like going back to the early 1990s. Definitely could be much more streamlined. Also, our car was not clean when we got it (sweat stain on the passenger seat). We watched a couple guys wipe it down and spray some cleaner in the car right before we took delivery of the vehicle for the rental.
Pro: Nothing, when I got there they didn’t have a car.
Kontra: They said that my reservation wasn’t in their system.
Good transaction
Pro: The folks at the car rental office were excellent. Spoke English well, and were very helpful.
Often, renting a car in Mexico can be an ordeal, as the business model is "give the car away, but gouge for as much insurance money as you can." This was different; I have an umbrella policy that covers everything but international car rental liability, so that was all the coverage I purchased with the rental. No problema. The guys in the office completely understood and didn't give me the usual arm-twisting.
I'll def use this agency again!
Kontra: I reserved a Camry with automatic. I got a tiny little Chevy with manual tranny and everything else, too. (No cruise? No power mirrors? No remote locking? What is this? 1967?)
But that is a petty complaint, considering the overall experience.
The rental prices are insane due to the insurance
Pro: I did not rent a car it was so costly for insurance
Thrifty Car Rental Puerto Vallarta
Pro: Nice staff, I ended up with a good car.
Kontra: The final price was significantly higher than advertised. Did not have the car when I showed up. No guarantee that they will have the car even if you pre-pay, our trip was during the high season (last week of December).
Nasty experience
Pro: Not much
Kontra: Poor and slow pickup and transfer.
The office is a mess in a hard to get to location
Staff is rude and nasty.
When I booked no one informed me of mandetory insurance that is 50% of the rental fee.
Nice surprise that both the booking agent price line and thrifty left out or was hidden
The rental prices are insane due to the insurance
Pro: I did not rent a car it was so costly for insurance
Thrifty Car Rental Puerto Vallarta
Pro: Nice staff, I ended up with a good car.
Kontra: The final price was significantly higher than advertised. Did not have the car when I showed up. No guarantee that they will have the car even if you pre-pay, our trip was during the high season (last week of December).
Nasty experience
Pro: Not much
Kontra: Poor and slow pickup and transfer.
The office is a mess in a hard to get to location
Staff is rude and nasty.
When I booked no one informed me of mandetory insurance that is 50% of the rental fee.
Nice surprise that both the booking agent price line and thrifty left out or was hidden
Pro: The goodwill of the service personal at the pick up site, they did their best in spite of the poor infrastructure and maintenance of the cars.
Kontra: 1) Bettter cars: cars without broken windshields; cars with good maintenance.
The air-conditioner had a terrible smell. On day five, the cooling system stopped working along with the AC; other alarms went off.
The substituted car missed the fuel-cap.
2) Get the customer the car we paid for.
Kontra: Wasn’t the car I wanted, attendent wasn’t there when I go there or took it back (sign on the door), charged $20 mandatory insurance (which covered hardly anything) daily which was twice as much as the rental, never again
expensive insurance
Pro: Liability only insurance was $28 per day. There is no sign at the airport directing you to this company. One staff member in the office to process the paperwork for cars going out and coming back. Between trying to find the company 30 minutes and the one staff in the office it seemed to take an hour and half to rent the car. To top it off I have never paid so much for liability insurance only. The girl said the rate was higher because of the holiday season. Usually I am out the door with ins and car for $250. This was $375 for 6 days in a Jetta. Seemed like a scam.
Pro: The goodwill of the service personal at the pick up site, they did their best in spite of the poor infrastructure and maintenance of the cars.
Kontra: 1) Bettter cars: cars without broken windshields; cars with good maintenance.
The air-conditioner had a terrible smell. On day five, the cooling system stopped working along with the AC; other alarms went off.
The substituted car missed the fuel-cap.
2) Get the customer the car we paid for.
Kontra: Wasn’t the car I wanted, attendent wasn’t there when I go there or took it back (sign on the door), charged $20 mandatory insurance (which covered hardly anything) daily which was twice as much as the rental, never again
expensive insurance
Pro: Liability only insurance was $28 per day. There is no sign at the airport directing you to this company. One staff member in the office to process the paperwork for cars going out and coming back. Between trying to find the company 30 minutes and the one staff in the office it seemed to take an hour and half to rent the car. To top it off I have never paid so much for liability insurance only. The girl said the rate was higher because of the holiday season. Usually I am out the door with ins and car for $250. This was $375 for 6 days in a Jetta. Seemed like a scam.
Kontra: employees there try to rip you off any way they can
via trying to upsell you insurance and other vehicles.
they also take forever to check in, at least an hour. I would never reccomend this place to anyone!!
Unforeseen fees more than doubled the cost
Pro: Ease of booking via priceline and the seemingly good price
Kontra: Once at PVR, the taxes, fees, and "required" insurance coverage nearly tripled the cost of the car rental. Plus, we had to wait 1 hour for the shuttle to Enterprise, after being told that a car wasn't available via Budget (the rental company confirmed by Payless).
Worst Rental Car Experience To Date
Pro: If you want to pay more.....Payless!
Kontra: Reservation was made for an SUV to fit 4 people plus golf gear. Upon arrival, they did not have an SUV available so offered us a Jetta. They also don't include mandatory insurance in their quote (doubled the price of the rental). As we could not fit all the people + gear in the Jetta, 2 people had to take a taxi to our destination. +80$. The office was not open early enough before our return flight which again meant another 2 taxi's from punta mita to PVR. The (child?) manager Jaime was openly rude, unhelpful, and unwilling to compromise despite us paying out of pocket for three 40 minute taxis due to their screw ups. He even told us that the taxi we booked through the 4 seasons was "not a real taxi" then suddenly he went back to not being able to speak english. Huge waste of time and money on our vacation. Could not urge you to look elsewhere strongly enough.
Fees not disclosed at time of booking
Kontra: We made a rental reservation online prior to arriving in Mexico. The rental rate was very, very inexpensive, but we figured that was because the region didn't have many renters. When we arrived at the rental facility after 6 hours of travel, burdened with our luggage, we were told that there was an additional $38/day rental cost to cover liability insurance. The fact that I have individual auto insurance and rental insurance through my credit card company didn't matter. What a complete and total ripoff. Because the car wasn't absolutely essential, we ended up calling a taxi and paying 1/3 of what we would have paid for the rental. When I make a booking that tells me all taxes and fees are included, I expect that to be true when I arrive to pick up my vehicle.
Process was a total scam the amount required for t
Kontra: You get offered a very low rate for the car. But, upon arrival you are forced to buy required minimum insurance, which was quoted at oaver $300. They even lowered it to "negotiate". I've rented cars in Mexico before and I'm well aware 3PL insurance is required in Mexico and your insurance and your credit card insurance does not cover this. It normally ranges $10-15 a day MAX. So for a 7 day rental a $300 charge for this insurance was a total scam and makes it feel very timeshare like game playing. When I rent a car, show the price of the car to me and don't hike the cost of ancillary insurance to make up for the low cost of the actual car rental. It is a very shady way of operating a business and I walked out of the rental place, took a taxi and called it a day.
Excellent service
Pro: We couldn't remember where to drop off the car when we were leaving Puerto Vallarta, but we knew the office was off site from the airport. We were late for our flight, so we drove to the airport, and the agent at the airport took the car from us and drove it to the office with a very helpful attitude.
Beware of the "mandatory" incs...
Pro: The helpful friendly staff. The car was like new, and performed flawlessly.
Kontra: The Mexican office added around $600 for Mexican liability incs!! This is currently in dispute through Payless so I have good expectations that we can recover this unnecessary "mandatory" unexpected expense..
Kontra: the car was advertised at $1 a day but they insisted on this liability insurance that I already have with my own insurance and through amex so the car actually cost $46.00 a day not happy at all !!!
Pro: Battery died
rented for a certain price. Asked for an extention and gave us a triple raise on price. Very dissappointed.
Kontra: should keep the same price deal as you rented and when asked for an extention, keep the same price as promised.
Off Airport Car Rental
Pro: Customer Service
Kontra: Hidden fees. They should be more direct.
Horrible
Kontra: there was no car for me.
Terrible experience
Pro: Nothing, they are awful!
Kontra: They do not honor the price given. They ask that you pay $100 more a day on top of what they quoted you. They were rude and very unpleasant. I ended up going somewhere else. I do not recommend this place. I think Kayak should stop working with them. This was very disappointing. It makes me question booking anything else with Kayak.
Beware of the "mandatory" incs...
Pro: The helpful friendly staff. The car was like new, and performed flawlessly.
Kontra: The Mexican office added around $600 for Mexican liability incs!! This is currently in dispute through Payless so I have good expectations that we can recover this unnecessary "mandatory" unexpected expense..
Off Airport Car Rental
Pro: Customer Service
Kontra: Hidden fees. They should be more direct.
Kontra: employees there try to rip you off any way they can
via trying to upsell you insurance and other vehicles.
they also take forever to check in, at least an hour. I would never reccomend this place to anyone!!
Unforeseen fees more than doubled the cost
Pro: Ease of booking via priceline and the seemingly good price
Kontra: Once at PVR, the taxes, fees, and "required" insurance coverage nearly tripled the cost of the car rental. Plus, we had to wait 1 hour for the shuttle to Enterprise, after being told that a car wasn't available via Budget (the rental company confirmed by Payless).
Worst Rental Car Experience To Date
Pro: If you want to pay more.....Payless!
Kontra: Reservation was made for an SUV to fit 4 people plus golf gear. Upon arrival, they did not have an SUV available so offered us a Jetta. They also don't include mandatory insurance in their quote (doubled the price of the rental). As we could not fit all the people + gear in the Jetta, 2 people had to take a taxi to our destination. +80$. The office was not open early enough before our return flight which again meant another 2 taxi's from punta mita to PVR. The (child?) manager Jaime was openly rude, unhelpful, and unwilling to compromise despite us paying out of pocket for three 40 minute taxis due to their screw ups. He even told us that the taxi we booked through the 4 seasons was "not a real taxi" then suddenly he went back to not being able to speak english. Huge waste of time and money on our vacation. Could not urge you to look elsewhere strongly enough.
Fees not disclosed at time of booking
Kontra: We made a rental reservation online prior to arriving in Mexico. The rental rate was very, very inexpensive, but we figured that was because the region didn't have many renters. When we arrived at the rental facility after 6 hours of travel, burdened with our luggage, we were told that there was an additional $38/day rental cost to cover liability insurance. The fact that I have individual auto insurance and rental insurance through my credit card company didn't matter. What a complete and total ripoff. Because the car wasn't absolutely essential, we ended up calling a taxi and paying 1/3 of what we would have paid for the rental. When I make a booking that tells me all taxes and fees are included, I expect that to be true when I arrive to pick up my vehicle.
Process was a total scam the amount required for t
Kontra: You get offered a very low rate for the car. But, upon arrival you are forced to buy required minimum insurance, which was quoted at oaver $300. They even lowered it to "negotiate". I've rented cars in Mexico before and I'm well aware 3PL insurance is required in Mexico and your insurance and your credit card insurance does not cover this. It normally ranges $10-15 a day MAX. So for a 7 day rental a $300 charge for this insurance was a total scam and makes it feel very timeshare like game playing. When I rent a car, show the price of the car to me and don't hike the cost of ancillary insurance to make up for the low cost of the actual car rental. It is a very shady way of operating a business and I walked out of the rental place, took a taxi and called it a day.
Kontra: the car was advertised at $1 a day but they insisted on this liability insurance that I already have with my own insurance and through amex so the car actually cost $46.00 a day not happy at all !!!
Pro: Battery died
rented for a certain price. Asked for an extention and gave us a triple raise on price. Very dissappointed.
Kontra: should keep the same price deal as you rented and when asked for an extention, keep the same price as promised.
Horrible
Kontra: there was no car for me.
Terrible experience
Pro: Nothing, they are awful!
Kontra: They do not honor the price given. They ask that you pay $100 more a day on top of what they quoted you. They were rude and very unpleasant. I ended up going somewhere else. I do not recommend this place. I think Kayak should stop working with them. This was very disappointing. It makes me question booking anything else with Kayak.
Pro: Our van was not ready for the day requested, so the staff lent us their shuttle van so we were not stranded, or incite extra costs for taxis. This was appreciated, particularly given the price deception.
Kontra: The price advertised was dramatically less than what was actuality. While this was a red flag, it remains categorically price deceptive. Beyond this, we were expected to participate in a timeshare presentation.
Insurance scam?
Pro: Newer model van
Kontra: Fee did not include “mandatory” liability insurance. Was not explained prior to booking. More than doubled the anticipated cost of rental vehicle
Scam
Pro: After I get to the place, they surprise me with an additional $431 of insurance fees and taxes.
Kontra: After I get to the place, they surprise me with an additional $431 of insurance fees and taxes.
Pro: Our van was not ready for the day requested, so the staff lent us their shuttle van so we were not stranded, or incite extra costs for taxis. This was appreciated, particularly given the price deception.
Kontra: The price advertised was dramatically less than what was actuality. While this was a red flag, it remains categorically price deceptive. Beyond this, we were expected to participate in a timeshare presentation.
Insurance scam?
Pro: Newer model van
Kontra: Fee did not include “mandatory” liability insurance. Was not explained prior to booking. More than doubled the anticipated cost of rental vehicle
Scam
Pro: After I get to the place, they surprise me with an additional $431 of insurance fees and taxes.
Kontra: After I get to the place, they surprise me with an additional $431 of insurance fees and taxes.
insurance scam
Pro: didn't rent car
Kontra: when we got there, were hit up for a USA$22/day insurance fee, unannounced when reserving
Pro: The personnel were very friendly
Kontra: It is a little pricy
Insurance
Pro: Na
Kontra: I have a premium car rental insurance with Amex that I pay $24 per rental. National wouldn't that insurance and wants us to settle with their for $40 per day. Upon my return and checkin with amex, it seems that agent misled us
insurance scam
Pro: didn't rent car
Kontra: when we got there, were hit up for a USA$22/day insurance fee, unannounced when reserving
Insurance
Pro: Na
Kontra: I have a premium car rental insurance with Amex that I pay $24 per rental. National wouldn't that insurance and wants us to settle with their for $40 per day. Upon my return and checkin with amex, it seems that agent misled us
Kontra: Transparency about costs
Kontra: You're forced to take up insurance at pick up point regardless of having an insurance purchased online. You end up paying over 700% of the posted price.
Trick and a fraud. Rather post all prices ahead.
Pro: Pick was a 20 minute wait
Kontra: The interior windows we very dirty
Kontra: The car i reserved was not available, they had to sub a lower model. I had paperwork from my credit card company, that I had insurance, still made me pay for "mandatory" insurance.
Pro: Pick up and drop off were very simple.
Kontra: Reserved a mini van but was given a 15 seater because there was no mini van available until the following day.
Pro: The car was nice, pick up and drop off easy.
Kontra: The Insurance was 3x amount quoted on your site!! And there was someone trying to sell us resort packages at the Alamo car rental office.
Pro: I don’t have anything to say just everything was excellent first time renting here I will do it again for sure thanks
Kontra: the insurance price the charge me, 100 US dollars daily. Plus drop off charge, and not clear prices.
Disappointing pick up and return
Pro: The vehicle itself was great.
Kontra: The signing in, paperwork and negotiation of final price took way too long. Somehow the process at Alamo Puerto Vallarta needs to be streamlined to expedite the pick up. Car was also way more expensive as compared tothe same rental in the U.S.
Misleading
Pro: Gave us up almost new car in excellent condition
Kontra: Had to wait a long time for them to bring the car. Mandatory insurance expensive and not revealed in the quote we received
Pro: Nothing!
Kontra: We arrived at the Puerto Vallerta airport and went to get our reserved car. They had no cars and told us we would have to come back tomorrow. What good is it to have reservation, if it is not going to be honored. We needed to get 5 individuals to our hotel 16 miles away and that was not possible. We then went to the next rental car agency. and that rental agency wanted 3 times more money. What a scam! After checking with all the other rental agencies, we finally got a rental car for $175 USD more than our original reservation. I am disgusted at Alamo Rental and I will not ever rent from them again and will highly encourage others to boycott them, unless I am reimbursed the $175 that I had to overpay.
Slow pickup and delivery + Added charges
Kontra: Additional charges like second driver which are free for spouses elsewhere. Only 1/8 of a tank of gas. Very slow pick up and drop off.
Pro: Pick up and drop off were very simple.
Kontra: Reserved a mini van but was given a 15 seater because there was no mini van available until the following day.
Misleading
Pro: Gave us up almost new car in excellent condition
Kontra: Had to wait a long time for them to bring the car. Mandatory insurance expensive and not revealed in the quote we received
Kontra: Transparency about costs
Kontra: You're forced to take up insurance at pick up point regardless of having an insurance purchased online. You end up paying over 700% of the posted price.
Trick and a fraud. Rather post all prices ahead.
Pro: Pick was a 20 minute wait
Kontra: The interior windows we very dirty
Kontra: The car i reserved was not available, they had to sub a lower model. I had paperwork from my credit card company, that I had insurance, still made me pay for "mandatory" insurance.
Pro: The car was nice, pick up and drop off easy.
Kontra: The Insurance was 3x amount quoted on your site!! And there was someone trying to sell us resort packages at the Alamo car rental office.
Kontra: the insurance price the charge me, 100 US dollars daily. Plus drop off charge, and not clear prices.
Disappointing pick up and return
Pro: The vehicle itself was great.
Kontra: The signing in, paperwork and negotiation of final price took way too long. Somehow the process at Alamo Puerto Vallarta needs to be streamlined to expedite the pick up. Car was also way more expensive as compared tothe same rental in the U.S.
Pro: Nothing!
Kontra: We arrived at the Puerto Vallerta airport and went to get our reserved car. They had no cars and told us we would have to come back tomorrow. What good is it to have reservation, if it is not going to be honored. We needed to get 5 individuals to our hotel 16 miles away and that was not possible. We then went to the next rental car agency. and that rental agency wanted 3 times more money. What a scam! After checking with all the other rental agencies, we finally got a rental car for $175 USD more than our original reservation. I am disgusted at Alamo Rental and I will not ever rent from them again and will highly encourage others to boycott them, unless I am reimbursed the $175 that I had to overpay.
Slow pickup and delivery + Added charges
Kontra: Additional charges like second driver which are free for spouses elsewhere. Only 1/8 of a tank of gas. Very slow pick up and drop off.
They gave my rental away
Pro: Nothing
Kontra: We did not get the rental because they gave it away without notice.
Hidden costs - beware
Kontra: We called Ace in Mexico to confirm the options for liability insurance, and were quoted a certain price and told that it was optional. When we arrived, the price was double and were told it was not an option. So just factor this in to your costs!
No cars available when we arrived, even though we had reservation
Pro: They said they had no cars when we arrived. Rented convertible and ended up having to take whatever car was returned while we sat waiting for someone to return a car. Horrible experience
Kontra: The fact that the rep didn’t care at all when he gave us the news that there were not only no convertibles which we had a reservation for. But also that there were no cars at all!he did Not care to help by paying for our taxi or shuttling us to our condo. Total disregard
Didn’t get car we booked
Pro: Nada
Kontra: Agents gave us a Yaris instead of convertible and over charged us. Knowing we could do nothing. Very sleazy way of doing business. I would not recommend them
You should rent from some one in the airport too not have to take shuttle. It was a pain and then left us with no other options.
Beware serious swindling!
Kontra: You get to the agency and they tell you you have to pay $40 more per day in personal injury insurance and you have no choice. So what was quoted at $124 ends up being $500! It was happening to everyone there. Nothing in the material we received indicated this could happen. Terrible.
In this case ACE is the lowest car(d)
Pro: I got a car
Kontra: Their staff while nice are very poorly trained. Apparently can’t help you with anything as far as getting you the right car giving you a discount for having you leave in overall satisfied manner.
Just know that in Mexico they will not except any insurance outside of Mexico no matter what kind you have.
Easy to use, insurance was a surprise
Pro: Easy to use, close to the airport, very friendly staff
Kontra: Required insurance was expensive making our total weekly cost over $500. It would have been nice to know that up front.
Insurance was over $500/week
Pro: Nothing
Kontra: We were expecting to rent the vehicle and couldn’t because insurance was so extreme. A taxis to San Pancho was much more affordable.
Pro: The service was good
Kontra: That they don't respect the price you put in your website from $250 to a total they wanted to charge me $900dollars
Bait and Switch!!!
Pro: Original pricing of $230 per week
Kontra: There was a previously undisclosed charge for Insurance of over $400 when I got to the off site rental office. Never rent from this company. I have always rented from Hertz and will continue to do so.
Scam Alert!
Pro: Nothing
Kontra: The car rental was $10 dollar per day. They forced me two take two types of insurance packages. I had to convince them that my credit card covered all damages. I had to take the third-person liability insurance at a rate of $32 per day I really needed a car as there was no alternative. The total cost for the most basic car was $109 compared to the quoted price of $37. The staff was rude and deceiving. They kept telling me that I had a good deal and that I will not not get any better deal. Also, they insisted that I was told that the reservation called out that additional charges for insurance. After asking them to show me this disclaimer, which actually read "other charges MAY NOT be included in the quote", they insisted on the meaning/translation of it.
The fact that really offended me on a moral level was this: They offered me a GPS device for free because of the "inconvenience" I went through. I declined. When reviewing my receipt, I noticed a GPS device charge for about $15/day. I complained about the charge and I was given a bogus excuse on the grounds that the GPS charge was already included in the insurance package I was forced to take!!!
The other problem was that many customer were in the same situation as I was which created a long wait. I took me one hour to get the car and more than 30 min to return it!
waych out for insurance
Pro: easy location to airport
Kontra: they scam you for insurance. $29-$30 a day so they cheap week winds up at over $200 for the week
They gave my rental away
Pro: Nothing
Kontra: We did not get the rental because they gave it away without notice.
Hidden costs - beware
Kontra: We called Ace in Mexico to confirm the options for liability insurance, and were quoted a certain price and told that it was optional. When we arrived, the price was double and were told it was not an option. So just factor this in to your costs!
No cars available when we arrived, even though we had reservation
Pro: They said they had no cars when we arrived. Rented convertible and ended up having to take whatever car was returned while we sat waiting for someone to return a car. Horrible experience
Kontra: The fact that the rep didn’t care at all when he gave us the news that there were not only no convertibles which we had a reservation for. But also that there were no cars at all!he did Not care to help by paying for our taxi or shuttling us to our condo. Total disregard
Didn’t get car we booked
Pro: Nada
Kontra: Agents gave us a Yaris instead of convertible and over charged us. Knowing we could do nothing. Very sleazy way of doing business. I would not recommend them
You should rent from some one in the airport too not have to take shuttle. It was a pain and then left us with no other options.
Beware serious swindling!
Kontra: You get to the agency and they tell you you have to pay $40 more per day in personal injury insurance and you have no choice. So what was quoted at $124 ends up being $500! It was happening to everyone there. Nothing in the material we received indicated this could happen. Terrible.
In this case ACE is the lowest car(d)
Pro: I got a car
Kontra: Their staff while nice are very poorly trained. Apparently can’t help you with anything as far as getting you the right car giving you a discount for having you leave in overall satisfied manner.
Just know that in Mexico they will not except any insurance outside of Mexico no matter what kind you have.
Insurance was over $500/week
Pro: Nothing
Kontra: We were expecting to rent the vehicle and couldn’t because insurance was so extreme. A taxis to San Pancho was much more affordable.
Pro: The service was good
Kontra: That they don't respect the price you put in your website from $250 to a total they wanted to charge me $900dollars
Bait and Switch!!!
Pro: Original pricing of $230 per week
Kontra: There was a previously undisclosed charge for Insurance of over $400 when I got to the off site rental office. Never rent from this company. I have always rented from Hertz and will continue to do so.
Scam Alert!
Pro: Nothing
Kontra: The car rental was $10 dollar per day. They forced me two take two types of insurance packages. I had to convince them that my credit card covered all damages. I had to take the third-person liability insurance at a rate of $32 per day I really needed a car as there was no alternative. The total cost for the most basic car was $109 compared to the quoted price of $37. The staff was rude and deceiving. They kept telling me that I had a good deal and that I will not not get any better deal. Also, they insisted that I was told that the reservation called out that additional charges for insurance. After asking them to show me this disclaimer, which actually read "other charges MAY NOT be included in the quote", they insisted on the meaning/translation of it.
The fact that really offended me on a moral level was this: They offered me a GPS device for free because of the "inconvenience" I went through. I declined. When reviewing my receipt, I noticed a GPS device charge for about $15/day. I complained about the charge and I was given a bogus excuse on the grounds that the GPS charge was already included in the insurance package I was forced to take!!!
The other problem was that many customer were in the same situation as I was which created a long wait. I took me one hour to get the car and more than 30 min to return it!
waych out for insurance
Pro: easy location to airport
Kontra: they scam you for insurance. $29-$30 a day so they cheap week winds up at over $200 for the week
Kontra: The car rental pickup office did not honor my 3rd party insurance purchased through Allianz.
Pro: Onsite staff very friendly.
Kontra: Paid for insurance online and charged but did not show up on their office system in a foreign country. Had to rebuy and now how to dispute first charge with credit card company.
Pro: Absolutely
Kontra: To be more clear with explanations of the total fare
Kontra: was forced to buy additional insurance
Pro: Not much
Kontra: Car had mechanical issues discovered after leaving the site and driving a while. No replacement offered.
Reservation was not respected, was told it was not guaranteed
Kontra: Having no transportation for my vacation. A van that I had reserved never materialized, therefore I used private buses to reach my destinations. The staff kept leading me on that a van would be returned but it never was.
Don’t rent from europcar
Pro: Nothing
Kontra: They had no car got us when we arrived. Said they gave it away when we arrived an hour late.
They did not have the car
Kontra: They did not have a car. They were nice enough to help me friend another company who had a minivan and the price was about the same. I would have preferred to not have to shop around the other companies. Ultimately got my car at national.
Really bad experience
Pro: Nothing to like
Kontra: Reserved a minivan and ended up with a smaller suv with a very tight 3rd row / trunk. It seams like they don't actually have minivans available, but still advertise it. I was traveling with two toddlers and after a 6 hour flight I just wanted to get in a car and go to the hotel and I ended up accepting the smaller car without a price reduction. The car was all damaged (had to take a lot of pictures for proof) and dirty. I got the car with 5/8 of a gas tank and returned it with the same level, but the agent wanted me to pay for a full tank. After arguing for a while I got the agent to accept that I was returning the suv with the same gas level. The price is not even close to what I was supposed to pay... 3X once you include insurance, since they didn't accept my credit card insurance. Overall zero reliability and very bad (and sad) experience.
very well run office, lousy price clarity
Pro: The people were nice an helpful and it all went quickly.
Kontra: The fact that it was not at all clear at the time of booking that the price would primarily come in the form of the rental car insurance.
Unapologetic bait and switch
Pro: I liked leaving
Kontra: We reserved an Intermediate car. When we got the the counter 1 hour at PVR after our reserved time, because our flight was late, we were told they gave our car away and now only had an Economy car left -- at double the price. When we said we were unhappy and expected them, at least, to match the original price, the woman at the counter "called to check" and then told us matter-of-factly that that car was now gone too and they had nothing left. Even a tiny bit of feigned sympathy or apology would have been appreciated but we got none.
Pro: Onsite staff very friendly.
Kontra: Paid for insurance online and charged but did not show up on their office system in a foreign country. Had to rebuy and now how to dispute first charge with credit card company.
very well run office, lousy price clarity
Pro: The people were nice an helpful and it all went quickly.
Kontra: The fact that it was not at all clear at the time of booking that the price would primarily come in the form of the rental car insurance.
Kontra: The car rental pickup office did not honor my 3rd party insurance purchased through Allianz.
Kontra: was forced to buy additional insurance
Pro: Not much
Kontra: Car had mechanical issues discovered after leaving the site and driving a while. No replacement offered.
Reservation was not respected, was told it was not guaranteed
Kontra: Having no transportation for my vacation. A van that I had reserved never materialized, therefore I used private buses to reach my destinations. The staff kept leading me on that a van would be returned but it never was.
Don’t rent from europcar
Pro: Nothing
Kontra: They had no car got us when we arrived. Said they gave it away when we arrived an hour late.
They did not have the car
Kontra: They did not have a car. They were nice enough to help me friend another company who had a minivan and the price was about the same. I would have preferred to not have to shop around the other companies. Ultimately got my car at national.
Really bad experience
Pro: Nothing to like
Kontra: Reserved a minivan and ended up with a smaller suv with a very tight 3rd row / trunk. It seams like they don't actually have minivans available, but still advertise it. I was traveling with two toddlers and after a 6 hour flight I just wanted to get in a car and go to the hotel and I ended up accepting the smaller car without a price reduction. The car was all damaged (had to take a lot of pictures for proof) and dirty. I got the car with 5/8 of a gas tank and returned it with the same level, but the agent wanted me to pay for a full tank. After arguing for a while I got the agent to accept that I was returning the suv with the same gas level. The price is not even close to what I was supposed to pay... 3X once you include insurance, since they didn't accept my credit card insurance. Overall zero reliability and very bad (and sad) experience.
Unapologetic bait and switch
Pro: I liked leaving
Kontra: We reserved an Intermediate car. When we got the the counter 1 hour at PVR after our reserved time, because our flight was late, we were told they gave our car away and now only had an Economy car left -- at double the price. When we said we were unhappy and expected them, at least, to match the original price, the woman at the counter "called to check" and then told us matter-of-factly that that car was now gone too and they had nothing left. Even a tiny bit of feigned sympathy or apology would have been appreciated but we got none.
Unreliable
Pro: Nothingh
Kontra: My flight was delayed and the agents canceled my car rental reservation after 2 hours. They did not after options and were not at all helpful. Worse car rental company in florianopolis.
The insurance cost more than the rental!
Pro: The car was fine and the people in the Puerto Vallarta office spoke English which was nice. It was nice to be able to pick up in Puerto Vallarta and drop off in Guadalajara.
Kontra: The one way fee of $200 seemed excessive but the fact that the mandatory insurance cost even more was totally unexpected. Although Mexican drivers are crazy so while expensive, the insurance is probably worth it if you get in an accident. It would have been nice to know the cost of the insurance ahead of time. It was unanticipated and cut into our budget.
Rip off
Kontra: Didn't have the right car and then had to pay for the upgrade because the right car wasn't there
Rented the car for 5.00 per day
Pro: When I got to budget they charged 48.00 for mandatory insurance while hassling us to look at time shares for a free car rental. Claimed the car rental was in airport but it was off sight.
NEVER Rent from Budget Puerto Vallarta - RIP OFF A
Pro: Car was clean
Kontra: 1. High-Pressure tactics about taking insurance... You are not obligated to take their insurance (Visa Cards often cover you), and they charge you 90% of the cost of the rental in INSURANCE - my car cost $200/day !!!!! It was just a VW Jetta....
2. They refuse to rent you the car, unless you take the minimum insurance
3. They hold your CC hostage for many thousands of dollars, unless you take their insurance.
4. Rent from: Gecko or SIXT - honest and good people who INCLUDE the cost of the insurance in the price per day!!!
Horrible customer service and rates changed
Pro: The car was clean
Kontra: I was upset of the fact the rates went up from what I had reserved online to what I ended up paying. Horrible customer service in pick up. Will never use them again!
Misleading price
Pro: The car itself was just fine.
Kontra: The actual pickup location added about 100% in extra taxes and fees from what was both advertised and reserved. It literally doubled the cost of the car. Very, very misleading.
No reason to use budget
Pro: I thought I would like being with an international rental agency, but turns out they gouge you fire cash even when giving you a trickle vehicle.
Kontra: The price and the lies about our ability to find better. A 4 day rental cost $360 for a tiny Nissan Versa that hardly fit my family. For a Jetta from Gecko rental cars it a have been $200. They sold me hard and I was too tired to argue. Gecko, who we rented with later on, are a fantastic local company who price fairly, give you quality vehicles, and deserve your business. Never use budget or and of the on airport rentals.
Unreliable
Pro: Nothingh
Kontra: My flight was delayed and the agents canceled my car rental reservation after 2 hours. They did not after options and were not at all helpful. Worse car rental company in florianopolis.
Rip off
Kontra: Didn't have the right car and then had to pay for the upgrade because the right car wasn't there
Rented the car for 5.00 per day
Pro: When I got to budget they charged 48.00 for mandatory insurance while hassling us to look at time shares for a free car rental. Claimed the car rental was in airport but it was off sight.
NEVER Rent from Budget Puerto Vallarta - RIP OFF A
Pro: Car was clean
Kontra: 1. High-Pressure tactics about taking insurance... You are not obligated to take their insurance (Visa Cards often cover you), and they charge you 90% of the cost of the rental in INSURANCE - my car cost $200/day !!!!! It was just a VW Jetta....
2. They refuse to rent you the car, unless you take the minimum insurance
3. They hold your CC hostage for many thousands of dollars, unless you take their insurance.
4. Rent from: Gecko or SIXT - honest and good people who INCLUDE the cost of the insurance in the price per day!!!
Horrible customer service and rates changed
Pro: The car was clean
Kontra: I was upset of the fact the rates went up from what I had reserved online to what I ended up paying. Horrible customer service in pick up. Will never use them again!
Misleading price
Pro: The car itself was just fine.
Kontra: The actual pickup location added about 100% in extra taxes and fees from what was both advertised and reserved. It literally doubled the cost of the car. Very, very misleading.
No reason to use budget
Pro: I thought I would like being with an international rental agency, but turns out they gouge you fire cash even when giving you a trickle vehicle.
Kontra: The price and the lies about our ability to find better. A 4 day rental cost $360 for a tiny Nissan Versa that hardly fit my family. For a Jetta from Gecko rental cars it a have been $200. They sold me hard and I was too tired to argue. Gecko, who we rented with later on, are a fantastic local company who price fairly, give you quality vehicles, and deserve your business. Never use budget or and of the on airport rentals.
