Ulasan barusan
- Semua ulasan
- Positif
- Netral
- Negatif
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10,0
Pro: Staff was great
ulasan dari
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9,2
Pro: Easy pickup and drop off.
Kontra: Forgot to fill the gas tank and ended up costing quite a bit extra!
ulasan dari
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10,0
No shuttle needed
Pro: Loved the drop off being steps to all gates. Process was easy & staff was nice
Kontra: Not enough parking spaces in the drop off lot
ulasan dari
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9,6
Pro: Staff very friendly, pickup and drop-off very easy and convenient
ulasan dari
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10,0
Pro: Super easy pick up and drop off
ulasan dari
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6,0
Tried to hope I wouldn't notice an extra day after being 30 minutes ov
Pro: Not much
Kontra: When I picked the car up, I asked what time I needed to have the car back the next day to avoid an extra day fee. I was told I had 24.5 hours. I knew it would be close, I rushed to return the car and had it back exactly at 24.5 hours. The person checking me in (The clock started inside the pickup building, not when I left the lot and stopped when I handed the keys over inside the building, not when I arrived to the airport) made a face, I figured he saw I was close to the time and didn't want to charge me for a second day. He attempted to fix it for about 10 seconds, then handed me a receipt with two days on it. I looked at it and saw that I had returned it exactly at 24.5 hours. He told me there was nothing he could do. I told him I wasn't paying since I had it back in time, and I didn't consider a Taurus a luxury car. He told me it was and that there was nothing he could do. I told him that was unacceptable. His manager walked up and asked what the problem was, I explained the issue and he fixed it immediately. The first guy said, he just didn't know how to do it. I told him, he should have asked me to wait for his manager instead of hoping I didn't notice getting charged double. They also informed me that you only get 24 hours and 29 minutes. It is late at 30 minutes. Most other companies give you an hour.
ulasan dari
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8,0
Pro: THE SERVICE WAS GREAT.
Kontra: The car was not a vehicle I would own. Grabby brakes and verry poor preformance, good economy though
ulasan dari
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2,0
Pro: I liked the car (when I finally got it!)
Kontra: When I went to pick up the car, they said it wouldn't be available for another 3-4 hours!! Then they gave me another car to take home and said they would deliver the correct one to me later. Finally got the correct one at 5:30 p.m. (for a noon rental), and by then it was too dark to load the car. I called Avis to complain, and they said I would be credited for one of the days, which didn't happen! I ended up only keeping the care two days - was too stressed out by the whole ordeal.
ulasan dari
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6,0
Pro: Employee was friendly when he returned.
Kontra: At drop-off, employee was away from the desk with no sign of when he'd be back.
ulasan dari
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10,0
Quick and Easy
Pro: Easy to return the car and check out. Avis rep was friendly.
ulasan dari
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7,2
Sam M was terrific
Pro: Sam M did her best to make things right for us. She called the LAX Avis and requested a refund.
Kontra: I need to keep checking my bank statement to see if the refund has been processed. 24 hrs later, it had not been processed.
ulasan dari
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10,0
Pro: Great car and easy pickup.
ulasan dari
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10,0
Pro: Staff was great
ulasan dari
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9,2
Pro: Easy pickup and drop off.
Kontra: Forgot to fill the gas tank and ended up costing quite a bit extra!
ulasan dari
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10,0
No shuttle needed
Pro: Loved the drop off being steps to all gates. Process was easy & staff was nice
Kontra: Not enough parking spaces in the drop off lot
ulasan dari
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9,6
Pro: Staff very friendly, pickup and drop-off very easy and convenient
ulasan dari
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10,0
Pro: Super easy pick up and drop off
ulasan dari
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10,0
Quick and Easy
Pro: Easy to return the car and check out. Avis rep was friendly.
ulasan dari
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10,0
Pro: Great car and easy pickup.
ulasan dari
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8,0
Pro: THE SERVICE WAS GREAT.
Kontra: The car was not a vehicle I would own. Grabby brakes and verry poor preformance, good economy though
ulasan dari
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7,2
Sam M was terrific
Pro: Sam M did her best to make things right for us. She called the LAX Avis and requested a refund.
Kontra: I need to keep checking my bank statement to see if the refund has been processed. 24 hrs later, it had not been processed.
ulasan dari
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6,0
Tried to hope I wouldn't notice an extra day after being 30 minutes ov
Pro: Not much
Kontra: When I picked the car up, I asked what time I needed to have the car back the next day to avoid an extra day fee. I was told I had 24.5 hours. I knew it would be close, I rushed to return the car and had it back exactly at 24.5 hours. The person checking me in (The clock started inside the pickup building, not when I left the lot and stopped when I handed the keys over inside the building, not when I arrived to the airport) made a face, I figured he saw I was close to the time and didn't want to charge me for a second day. He attempted to fix it for about 10 seconds, then handed me a receipt with two days on it. I looked at it and saw that I had returned it exactly at 24.5 hours. He told me there was nothing he could do. I told him I wasn't paying since I had it back in time, and I didn't consider a Taurus a luxury car. He told me it was and that there was nothing he could do. I told him that was unacceptable. His manager walked up and asked what the problem was, I explained the issue and he fixed it immediately. The first guy said, he just didn't know how to do it. I told him, he should have asked me to wait for his manager instead of hoping I didn't notice getting charged double. They also informed me that you only get 24 hours and 29 minutes. It is late at 30 minutes. Most other companies give you an hour.
ulasan dari
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2,0
Pro: I liked the car (when I finally got it!)
Kontra: When I went to pick up the car, they said it wouldn't be available for another 3-4 hours!! Then they gave me another car to take home and said they would deliver the correct one to me later. Finally got the correct one at 5:30 p.m. (for a noon rental), and by then it was too dark to load the car. I called Avis to complain, and they said I would be credited for one of the days, which didn't happen! I ended up only keeping the care two days - was too stressed out by the whole ordeal.
ulasan dari
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6,0
Pro: Employee was friendly when he returned.
Kontra: At drop-off, employee was away from the desk with no sign of when he'd be back.
ulasan dari
