Sewa mobil di Puebla City

Extremely bad and stressful experience

Pro: Clean and well kept car

Kontra: I booked a car from 10am thursday to 2pm sunday. On pick up I asked for a gps as a big advertise was sitting on the desk - GPS $174 per day. It appeared they ddidn't have any. As an european driver, the gps in mexico is absolute must and I did suffer a lot without it. I booked the smallest and cheapest car, but the price went up to about £120 with a basic insurance. On my day of drop off, I went there half an hour later, as the traffic was horrendous. The desk was closed. No one was there. Another Rep from Europcar advised me just to leave the keys at Enterprise desk, but refused to take them. I started to look for a help. No one could do anything. I had to hurry up for my plane at Mexico city. No information at the airport. Just felt so helpless. At the end, having been pressed for time, I left the car at the car park and left the keys at Europcar desk(their rep was missing at that point). So I left the car without anyone checking it for damages or petrol. Enterprise kept £500 as a deposit and I don't know if it is going to be refunded. I left the car with full tank and no damages, but there was no one to certify that. This is not a way how a big company should operate. Extremely disappointed of their attitude and lack of professionalism. At least they should have sent me an email, assuring me everything is ok. I would advise anyone not to book a car at Puebla airport from Enterprise. Not safe.