Temukan Penerbangan Murah di SAA

Pro: Good leg room, pleasant stuff except for one exception

Kontra: Terrible entertainment. Unresponsive cabin crew member to fact that the whole right hand aisle of the plane had no overhead lights or entertainment that worked. She merely told people she had rebooted three times and there was nothing else to do. No apology. Headphones were faulty on both outgoing and returning flights.

Kontra: The cabin crew members did not respond to my request to fix my screen having had brought it up to them on 3 different occasions and forcing me to then find a new seat in the middle of a 16h flight!

Pro: Comfortable seats for domestic flights. Clean plane

Kontra: Domestic planes not big on entertainment.

New aeroplane is best !

Pro: I flew to RSA in the "old' aeroplane so it was a pleasant surprise to fly back in the new plane.

Kontra: The food. Not sure why the try to serve a hot meal when fruit cheese and crackers would be perfect. Muffin and cereal for breakast would have been lovely.

Kontra: Poor food and movie choice

Outrageous delay with no customer service

Pro: Nothing

Kontra: The South African Airways staff were completely disorganised and unprepared for a little delay

Pro: Crew was wonderful.

Kontra: The plane was absolutely freezing even with a winter coat and two blankets. The website would not let me and my friend choose our seats prior to getting passes so we had to keep asking people to switch on both legs of the journey. The bathrooms were disgusting. Pillows are reused.

Pro: Food and drinks on offer were good. The staff were also good.

Kontra: The sound on the entertainment system was poor on the outbound and return trips. Turning off the system when still forty minutes away from London, and nearly at the end of a two hour film, was annoying.

Promises, promises, promises.....

Pro: DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!

Kontra: DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!

Disappointing

Pro: Leg room

Kontra: Everything else. There wasn't a choice of meals. In-flight entertainment didn't work. Crew unpleasant. No water offered during flight. I had to go to the galley to request some.

Drunk passengers and broken media

Pro: The on boarding was quick ... the off boarding quicker (as we ran off!) The staff were smiley dispite a tough flight

Kontra: Very drunk older lady kept us awake all night, either by shouting, threatening to be sick, physically fighting with her hubby or falling over, staff should have cottoned on earlier to state of passenger and kept an eye to avoid her sneaking the duty free (classily drinking from the bottle) this teamed with a broken media system (both ways), sloppy food and pretty dirty plane made for a very unenjoyable 10 and a half hours

Flights delayed and an old plane

Pro: Voyager programme Efficient and friendly crew On return flight they checked passengers hand luggage and stopped the overweight and excessive bags - brilliant as makes flight comfortable for all

Kontra: Both flights delayed Return flight was an old plane needing some TLC Voyager customer care sucks - they really need a mobile app On return flight they helped themselves to snack in the front pouch of my checked in bag

Kontra: Crew pathetic and completely absent and unhelpful.

Pro: - Happy with the volume of sparkling water available in bottles on the flight (I do find occasionally that other airlines don't stock enough)

Kontra: - Entertainment system turned off 40 minutes before landing is very frustrating and boring - I was seat 1A; and thus on the bus first, but out lat and thus ended up at the back of the immigration line behind the entire plane (needs a fast track line if you want one bus for the business and economy seating) - One the second sector, economy and business class were streaming off the plane together. This is one area that the staff have in their control to offer a higher level of service to business passengers. - No champagne on arrival - only 2 meal selections (no beef) - only 2 bottles of Shiraz available (after a long search)

Pro: Kensani Nyembe (especially) and her crew were excellent

Kontra: The flight delay I experienced added 8 hrs to a 24 hour journey and despite assurances in Joburg from Lerate Lempe that I would be allowed access to the lounge at JFK airport, all I got was a 25 USD voucher in a rubbish restaurant in the terminal. Most of the customer service was poor (including the young lady who didn't take it upon herself to suggest next steps after informing me of the flight delay - her apparent lack of concern about that and time taken to rebook me a new flight was beyond belief). The food was substandard (quality and quantity given the 14hr journey) and in-flight entertainment didn't work for a couple of hours. The queues at JFK were slow moving, unnecessarily long and your people did not seem concerned with the fact that passengers had to stand in line for an hour at least to check in. To top that off, because your airline does not have the body scanners mandated by the US, all passengers had to have a secondary body search at the gate. Sufficing to say, SA Airways, you are being left in the dust by BA and Emirates.

Poor

Kontra: Older plane without a legitimate business class. Seat was broken so I had to change seats.