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|Rute Populer||Johannesburg OR Tambo ke Cape Town Intl|
|Bandara Populer||Johannesburg OR Tambo|
Pro: The food was good.
Kontra: Check-in was extremely slow. Some of the screens for the movies did not work. This was not good. The maintenance on the plane is bad. That’s quite a scary thought!
Kontra: Seat antiquated, food was more economy than business
Kontra: Seat antiquated, food was more economy than business
Pro: New plane
Kontra: Be entertainment offering Lighter style of food offering
Extremely Stressful boarding
Pro: 1. Friendly welcoming crew 2. Comfortable seats 3. Reasonable selection of entertainment 4. Clean amenities
Kontra: 1. Although i requested Halal food in advance, when i booked my flight, non was provided. 2. I got to the boarding gate, 10 minutes before the plane was initially scheduled to take off. I was the second last person to board the aircraft because there was a long queue at Passport control with only one officer for a prolonged period. The man at the final boarding checkpoint, insisted that i was late because of shopping, and insisted on me catching a new flight the following day. He said that they had already filled up the plane with Stand By passengers, and my bags had already been off loaded. I had to beg him to allow me to board, and eventually he did. About 10 minutes after the scheduled departure time, the captain announced that they were waiting for one more guest, and the flight actually left about 20 minutes later then schedule anyway. This series of evens led me to believe that the man at the boarding gate was trying to elicit a bribe from me.
Pro: I didnt like anything about SAA business class
Kontra: Seats have this kink in the middle when in flat position. No business class boarding, food was average to bad. Not impressed at all
Pro: Efficient boarding. Flight and cabin crew good.
Kontra: Entertainment - touch screen did not work and mediocre selection.
Pro: Plane was not full. Newish aircraft. On time.
Kontra: No interactive maps working. Entertainment only average. Flight crew did not provide updates.
Pro: Good leg room, pleasant stuff except for one exception
Kontra: Terrible entertainment. Unresponsive cabin crew member to fact that the whole right hand aisle of the plane had no overhead lights or entertainment that worked. She merely told people she had rebooted three times and there was nothing else to do. No apology. Headphones were faulty on both outgoing and returning flights.
Pro: Great Plane - comfortable flight indeed
Kontra: can't think of anything I didn't like
Kontra: The cabin crew members did not respond to my request to fix my screen having had brought it up to them on 3 different occasions and forcing me to then find a new seat in the middle of a 16h flight!
Kontra: Happy passenger! What more can I ask for
Kontra: One of the best flights I’ve had ever
Boarding for elderly and adults with children
Pro: I liked the crew
Kontra: SAA does not consider children and the elderly for priority boarding ; all other airlines give exceptional service to the elderly and children - especially for boarding. If you can make travel easier for parents with children and the elderly your ratings would improve. That's why SAA is bankrupt. The cheese snack served on this flight had also expired. Otherwise the crew were great and flight really good. Good pilots!!!
Pro: Comfortable seats for domestic flights. Clean plane
Kontra: Domestic planes not big on entertainment.
Pro: Excelente trip
Pro: Wonderful crew and flight
Pro: Very punctual and friendly crew
Pro: Friendly crew and punctuality
Pro: Good food and punctuality
Kontra: messy check in and security procedures. But this may be the fault of Lusaka airport
New aeroplane is best !
Pro: I flew to RSA in the "old' aeroplane so it was a pleasant surprise to fly back in the new plane.
Kontra: The food. Not sure why the try to serve a hot meal when fruit cheese and crackers would be perfect. Muffin and cereal for breakast would have been lovely.
Pro: Crew was excellent, very personable and were able to get drinks and food out within the 40 min flight.
Kontra: Old plane and the one engine started to make a screeching noise which carried on for about 20 min.
Pro: I cannot say enough about the service from South Africa! Always smiling, always helpful and saying it’s their pleasure when you say thank you. It is top notch!
Kontra: Can’t think of anything
The customer service!
Pro: The flight crew was excellent! They were extremely kind and helpful and always had a smile on their face. The customer rep who was at the checkin counter also was friendly and smiled. I loved it! I cannot wait to fly with them tomorrow, hopefully it’s the same experience.
Kontra: Nothing to say
Kontra: Poor food and movie choice
Pro: Flight attendants
Pro: Very hospitable crew at all times
Kontra: Immigration/landing forms ran out
Kontra: Flight was delayed
Outrageous delay with no customer service
Kontra: The South African Airways staff were completely disorganised and unprepared for a little delay
It was awesome flight
Pro: The captain was so I informative
Kontra: The delay caused by the refueling
Pro: Crew was wonderful.
Kontra: The plane was absolutely freezing even with a winter coat and two blankets. The website would not let me and my friend choose our seats prior to getting passes so we had to keep asking people to switch on both legs of the journey. The bathrooms were disgusting. Pillows are reused.
It was a very good flight
Pro: The crew was so caring
Pro: The check in staff
Pro: Courtesy of the crew
It was a very good flight
Pro: Attendants were so kind
Pro: Pilots execptional and cabin crew friendly
Kontra: Delays. Hadvto rush to catch connecting flight
Pro: Direct flight. Entertainment choices were terrific
Kontra: Crew just not engaged; seemed to need coaching on how to treat women eg. To take my coat cf. the men My seatbelt was faulty. No effort made to change seat or apologise After food and beverage service (in which i had to ask for the complimentary welcome drink) no effort made to see whether refills wanted or the meals satisfactory
Pro: The crew and airport assistants were truly amazing
Pro: Crew was fantastic and caring!
Pro: The captain and crew were professional and delivered an excellent service.
Kontra: Entertainment need to be upgraded.
Pro: Everything went extremely well. Crew were professional. It was a really bumpy flight but felt safe.
Pro: Food and drinks on offer were good. The staff were also good.
Kontra: The sound on the entertainment system was poor on the outbound and return trips. Turning off the system when still forty minutes away from London, and nearly at the end of a two hour film, was annoying.
Promises, promises, promises.....
Pro: DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!
Kontra: DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!
Pro: Leg room
Kontra: Everything else. There wasn't a choice of meals. In-flight entertainment didn't work. Crew unpleasant. No water offered during flight. I had to go to the galley to request some.
Pro: Superb services
It was awesome
Pro: Everything ontime
Pro: The courtesy of the flight attendants
Pro: Everything about the trip
My journey to Johannesburg
Pro: I enjoyed the flight. The cabin crew were fantastic. Good assistance in Johannesburg.
Kontra: My boarding in Nigeria was crazy. Some of the staff were seeking for bribe and they almost made me miss my flight. I had to start running just to get on the plane when I arrived 3hrs before time. It is really disappointing. I have flew Emirates and Qatar airways before and did not experience such.
Drunk passengers and broken media
Pro: The on boarding was quick ... the off boarding quicker (as we ran off!) The staff were smiley dispite a tough flight
Kontra: Very drunk older lady kept us awake all night, either by shouting, threatening to be sick, physically fighting with her hubby or falling over, staff should have cottoned on earlier to state of passenger and kept an eye to avoid her sneaking the duty free (classily drinking from the bottle) this teamed with a broken media system (both ways), sloppy food and pretty dirty plane made for a very unenjoyable 10 and a half hours
Kontra: International travellers need to be warned that larger cabin bags may have to go in the hold.
It was trip but no entreteinment in a section of the flight
Kontra: Lack of entreteinment
Flights delayed and an old plane
Pro: Voyager programme Efficient and friendly crew On return flight they checked passengers hand luggage and stopped the overweight and excessive bags - brilliant as makes flight comfortable for all
Kontra: Both flights delayed Return flight was an old plane needing some TLC Voyager customer care sucks - they really need a mobile app On return flight they helped themselves to snack in the front pouch of my checked in bag
Kontra: Crew pathetic and completely absent and unhelpful.