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Old and scary airplane

Pros: The trip was short:)))

Cons: Poor sanitation inside airplane Stewards not smiling at all Seats uncomfortable and broken

Reasonable experience for a low-cost flight, less so for a regular one

Pros: Staff were cordial and efficient. Boarding was efficient and smooth.

Cons: Uncomfortable chairs (little legroom, no leaning backs for the seats).

A short bus-like experience

Pros: Quick boarding, Cordial crew. We got from here to there efficiently.

Cons: No "flight experience" - it felt more like riding the bus - we got on, drank some water and before you knew it we were landing.

Check-in was not possible online

Cons: It was impossible to make the check-in online. I had to go to the airport very early. The lady at the check-in desk said that my name was NOT in the system, nor was my flight reservation. She had to look up by the ticket number (highly unusual, she said). The seats were apart for me and my wife, despite the fact thet I had chosen together seats when I made the booking. Next time I will think twice before I go for Kayak or Brussels Airlines (for example, they don't have Bucharest Airport on their departure list on the B.A. website... after all, Romania is a E.U. country!) The second flight took off after 20 mins. delay, and landed w 15 mins. delay.

Cons: The check in counters didn't even open till 1.5 hours before the flight took off. The whole, show up 2.5 hours earlier than departure is a waste.

Cons: Terrible handling of a situation with a passenger with special needs.