Recent reviews
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8.5
crews are so nice.
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9.5
Doesn't feel like a budget airline The terminal we landed at does not have direct train access but not the fault of the airline.
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8.0
Clean and tidy. Not very comfortable
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4.3
Flight was on time and boarding was easy Crew wouldn't allow me to use open seats even though no one was using them.
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4.6
Cheaper than other airlines Carryon luggage policy.
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2.0
Nothing Seat pitch too small and I'm short (163cm) so would be very uncomfortable for person of average height. This was our return flight from Niseko to Tokyo - we missed the flight there by only 5 mins and they showed no compassion whatsoever despite it being the last flight of the day and our delay was due to lost baggage (my 7yo lost her backpack at one of the train stations). We arrived to check in 20 minutes before the plane departed so not impossible to get us on. i was left stranded at the airport with 2 young children at 6pm. No refund either so lost $800 in plane fares and another $800 lost in our accommodation that night at Niseko. Was a very distressing experience - we were all in tears as we had run all the way from tonal 2 to 3 and the staff did not help us in any way.
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4.0
General no frills airline. Most aspects were as expected. The seat pitch was extremely small... as in the smallest I've ever seen in my life. I couldn't even get my legs to fit behind the seat. I've flown across continents in every conceivable airline from business class to Ryan Air and this was by far the most uncomfortable seat I have ever sat in. I'm 6'2 by the way, so I am tall, but c'mon.
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4.3
Flight was on time and boarding was easy Crew wouldn't allow me to use open seats even though no one was using them.
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4.6
Cheaper than other airlines Carryon luggage policy.
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2.0
Nothing Seat pitch too small and I'm short (163cm) so would be very uncomfortable for person of average height. This was our return flight from Niseko to Tokyo - we missed the flight there by only 5 mins and they showed no compassion whatsoever despite it being the last flight of the day and our delay was due to lost baggage (my 7yo lost her backpack at one of the train stations). We arrived to check in 20 minutes before the plane departed so not impossible to get us on. i was left stranded at the airport with 2 young children at 6pm. No refund either so lost $800 in plane fares and another $800 lost in our accommodation that night at Niseko. Was a very distressing experience - we were all in tears as we had run all the way from tonal 2 to 3 and the staff did not help us in any way.
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4.0
General no frills airline. Most aspects were as expected. The seat pitch was extremely small... as in the smallest I've ever seen in my life. I couldn't even get my legs to fit behind the seat. I've flown across continents in every conceivable airline from business class to Ryan Air and this was by far the most uncomfortable seat I have ever sat in. I'm 6'2 by the way, so I am tall, but c'mon.
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