|Rute Populer||New York John F Kennedy Intl ke London Heathrow|
|Bandara Populer||London Heathrow|
Was not let to board as the site failed to notify me if a friend purchased the ticket they need to be present at check in. Now we are not able to get a refund and paid for a ticket we will never use. Ridiculous rules as I fly from London and she lives in the US. How can she be present to show her card. $480 down the drain on top of that I had to purchase a ticket at the airport since I was already there
Erything was excellent and easy
More veggie options. Or something healthier.
Pro: The service and patience
Kontra: Everything was great
Pro: Great service and comfortable ride excellent staff
Kontra: Cannot expect better service
Pro: People were friendly. Flight was comfortable.
Kontra: Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months.
Pro: Crew was excellent - friendly and helpful
Kontra: Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room.
Pro: The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art.
Pro: Always helpful cabin staff and very efficient
Kontra: Cery old aircraft ecenomy cramped (usually fly premium but it was an emergency )
Pro: Being on time
Kontra: Nothing you guys did great thank you so much.
Pro: Comfortable seating, pleasant food and entertainment.
Kontra: Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation.
Pro: Crew are always top notch, free drinks are readily available and entertainment system is great.
Kontra: The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt.
Pro: Boarding and crew great!
Kontra: Seats extremely narrow
Pro: This is the way to fly long haul.
Kontra: Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most.
Kontra: Nothing really
Pro: Amazing !
Kontra: Nothing all good really
Pro: Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment.
Kontra: Cheaper baggage rates
Pro: I like that there are multiple bathrooms onboard.
Kontra: The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn.
Kontra: Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good.
Pro: I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc.
Kontra: Nothing. Had a great trip!
Pro: The crew was so kind and amazing. They definitely made our flight great!
Kontra: The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment
Pro: Nothing really, seems everyone is underwhelming in this market
Kontra: Quality of food and service
Pro: Water station!
Pro: The crew
Kontra: The screen
Pro: Seats comfortable. Food was good.
Kontra: Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks
Kontra: The service on Virgin Australia is quite poor. They are barely around. The seats are also only mediocre
Pro: It was a great flight!
Kontra: nothing, pretty much perfect!
Pro: Great crew, good in-flight movies. Good food.
Kontra: Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep.
Pro: The staff were helpful. The entertainment had good variety. Adjustable head rest was useful.
Kontra: The seat was a little lumpy. More leg room would always be appreciated.