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|Rute Populer||New York John F Kennedy Intl ke London Heathrow|
|Bandara Populer||London Heathrow|
Pro: Great service and comfortable ride excellent staff
Kontra: Cannot expect better service
Pro: This is the way to fly long haul.
Kontra: Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most.
Kontra: Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good.
Pro: Nothing really, seems everyone is underwhelming in this market
Kontra: Quality of food and service
Pro: The staff were helpful. The entertainment had good variety. Adjustable head rest was useful.
Kontra: The seat was a little lumpy. More leg room would always be appreciated.
Kontra: Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water.
Pro: Decent crew, nice snacks.
Kontra: Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay.
Kontra: Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory.
Pro: Entertainment and helpful staff
Kontra: Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin
Kontra: Squishy space and very late flight unfortunately
Jhb to Lhr
Pro: Most of it was of a reasonable standard.
Kontra: Plane was full
Pro: Loads of leg room compared with other flights (I'm 6' and my knees are usually embedded in the seat in front, but not this time!
Kontra: USB socket on the entertainment on both flight out and return was broken.
Pro: Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific.
Pro: Karl was amazing! So helpful and sweet!
Kontra: Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise.
Pro: Comfortable seat. Great crew!
Pro: Amazing and helpful crew. Great seat.
Pro: The crew were all excellent
Kontra: Dinner choice was poor. Starter was just a few salad leaves.
Pro: Crew were great! Neck cushions on chair aren’t adjustable and not comfortable.
Pro: The crew where awesome and catered to every need and requirement.
Kontra: need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights.
Pro: Comfy, nice crew, attentive.
Pro: Excellent service!
Kontra: More leg room
Pro: crew / cabin staff always seem very friendly and genuine and a willingness to help
Pro: The crew was maybe average, that was still the best point.
Kontra: Extremely tight space. The food was almost inedible. Awful.
Pro: The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!
Kontra: The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it.
Kontra: The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps.
Virgin - always exceed
Pro: I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable.
Kontra: There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach.
Pro: I had one of the few empty seats next to me.
Kontra: The food is awful. Not enough toilets.
Pro: Top crew very friendly and professional
Kontra: Business class food was bizarre for breakfast - a Mexican taco??? Asked for eggs from economy to be back later up
Not bad, mostly hype
Pro: Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad.
Kontra: Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever.
Pro: Food was very good
Kontra: Economy passengers kept coming onto business class as our crew member was absent to often and didn’t police it
Pro: - Special meals available for those with dietary restrictions.
- Friendly cabin crew.
Kontra: - Boarding kept getting delayed without any warning. - Duty free purchase was meant to be collected just before boarding the plane but mine was not there. This was not so much an issue but the man said he would have my bag sent to my seat and I was subsequently approached by a crew member who asked for my receipt. Which he was holding in his hand. I would have thought it would be quite easy to confirm the person without them having the receipt as the their name and seat number is on the receipt but he had to go back and check if it was okay. - Found it hard to sleep on the overnight flight due to uncomfortable seats. Would probably not be an issue in upper class. - No comment on entertainment as did not use it.
Another excellent Virgin flight
Pro: Great attentive service, good food and in-flight entertainment
Pro: The airplane was quiet
My seat did not recline, but was seated in a different place where the seat reclined
Bathrooms were clean and plenty
Kontra: The remote controls for the entertainment system That you can’t reach the vents when you have to be buckled
Hop over the ditch
Pro: The crew were informative and friendly and attentive. We fly often and the food on this flight was the best we have had in a very long time, and we weren’t even expecting any. Thank you for a great flight Virgin ,
Kontra: Long walk to the gate but no problem
Flight operated by Delta
Pro: Very short flight (43 minutes) No food, entertainment or beverage service. Staff did not check young children were strapped in prior to take off resulting in a two year old standing on dads lap throughout take off, flight and landing.
Kontra: Lack of importance shown to safety of young children.
Exceptional experience in the upper deck
Pro: Limited numbers in the top deck, silence, service and deplaning first.
Kontra: Food has to much of an asian slant.
The food was bad
Pro: Everything except the food
Kontra: The food is atrocious. Even if I have to pay to upgrade my meal, I would...
Pro: Must be a coincidence only... But was lucky to have 3 seats all for myself as the plane was underbooked. Would have given them 4 of 5 if not for the 3 hr flight delay.
Kontra: Plane was delayed for 3 hrs. That's a bummer.
Pro: A smoothtrip run by great staff.
Kontra: Thé food was rather stodgy overall.
Pro: This flight is the best I’ve been on! Boarding was easy, the seats were comfortable, the film choice was excellent and I enjoyed everything I ate. I really felt I was being treated well by all the staff on board.
Need a premium economy section
Pro: Friendly staff
Kontra: Lack of business class seats and no premium economy seats on this flight
Virgin snafu missed connection
Kontra: Missed connection to SFO
No flight due ti Virgin snafu
Kontra: No flight
Kontra: Queue at boarding gate for upper class ticket holders
Bus transfer to plane - Virgin is not a LoCo airline!
Upper Class Service was slow - understaffed?
Pro: Top glass airline
Kontra: I lake food and good service crew
Kontra: The flight change the gate number immediately so I missed my flight
Kontra: One particular female member of crew could do with a refresher course in customer care service !!!!!
I asked for water and she gave me something else, when I told her very nicely that I had asked her for water she began to argue with me that I hadn’t, I thought her very rude, (what happened to the customer is always right)
I have been flying with Virgin for twenty years twice a year sometimes even three !!!! and never been spoken to like this from any other member of staff!!!!
Pro: Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out.
Kontra: I did not like the fact that my seat was between 2 small children that belonged to a family sitting behind me .It was ridiculous to put a stranger on a 10 hour flight with a 3yrar old on one side and a 5 year old on the other
Pro: Staff on this flight were excellent
Pro: We paid extra for exit row seats so we had good leg space
Kontra: The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable.
Not as comfortable as it ought to have been...
Pro: The cabin crew were excellent!
Kontra: I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet.
Minimum space is ridiculous
Kontra: Incredibly uncomfortable, not enough minimum space to fit my knees behind seat in front when front passenger reclined. 6 hours is too long to have a metal rod sticking straight into your knee caps. Shoulders were squished between other passengers and had to sit twisted the whole way and Im not a large person, but am 6ft. Cabin crew impolite and unhelpful. Food was awful and made my friend sick.
Pro: The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0
Kontra: The space was a bit cramped and the poxket in front of the chair to jeep things was broken.
Pro: Cabin crew were accommodating and nice throughout the flight. Meals were good and the service was quick.
Large range of entertainment selection for the trip helped pass the time.
Kontra: The check in process and boarding process were very slow. It made going through security a bit stressful and I didn't have much time after going through the security to use the bathrooms or get a quick bite to eat before the plane boarded.
Great crew. Weird boarding!
Pro: Crew were great. EconomyX is a wonderful seating set up
Kontra: Very strange boarding. They got us through the boarding process but then made us all wait in the bridge because the plane wasn’t ready. So now you have a plane load of people all crammed into the bridge. Very poor.
Good and bad
Pro: Crew very friendly
Kontra: Seats and legroom poor if you’re six feet tall
Upper Class on new Virgin 300-330
Pro: Food and entertainment was excellent
Kontra: Staff seemed a bit stressed and busy but very efficient