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|Rute Populer||Sydney Kingsford Smith ke Melbourne|
|Bandara Populer||Sydney Kingsford Smith|
Pro: Crew were great and service was polite
Kontra: Seats are a bit uncomfortable...need more lumbar support and not much leg room but plane was not crowded so it was ok for the four hour flight
Pro: Yes the crew was great.
Kontra: Seats could have been more comfortable and very little leg room.
Pro: We did not use this flight and I was told that I could not receive a refund.
Pro: Our plane was delayed on the tarmac in Melbourne and we then missed our connecting flight to Mildura. Virgin could not organize another flight for us so we had to hire a car to drive to Mildura. We then had to cancel our flights Mildura to Melbourne Melbourne to Brisbane because we had to return the hire car to Melbourne. I had to book new flight from Melbourne to Brisbane and was told on Thursday when I cancelled our flights for Sunday that we could not get a refund. Unhappy about the entire experience. We were going to a funeral on Friday and to see my Mother on Saturday who is dying of cancer. We had to cut our stay with my mother short so we could drive 6 hours back to Melbourne to catch our plane on Sunday.
Pro: Always great crew but the 737-800 is too cramped for east-west flights and hardly any leg room.
Kontra: Larger less cramped jet. Toilets at rear and everytime someone tried to move around a guy standing in aisle next to me talking to another passenger i got hit. After about the 3rd time i almost landed in the back of the seat infront of me. I had words and he moved. Couldnt put seat back as not enough room. Got off jet with neck cramped...got on jet via rear door after walk and wait about 10 minutes on hot tarnac with sun belting into back of the unfortunate rear seaters...hostess apologised but i felt sorry for any older/ sick people. We were cooking on a hot plate like prawns !!!
Pro: The flight went well. The crew was accommodating.
Pro: Left on time. Clean plane.
Kontra: I don't like the music that plays before leaving. I would rather silence than music which doesn't suit everyone's taste. I find it irritating.
Pro: Same old mediocre service a bit like catching a bus really very mundane
Kontra: Food and entertainment
Kontra: Seat space (as tight as ever), onboard refreshments (ran out of orange juice so only had water to offer as complimentary drink)
Kontra: A bigger, more comfortable aircraft
Pro: Very punctual and well managed
Kontra: Not the best landing and could've moved people from allocated seats to make flight more spacious
Kontra: Flight was late and Sydney departures chaotic AND CROWDED
Pro: Exit row seating.
Pro: When it was finally over!
Kontra: On time, attitude of Virgin ground crew in Sydney (only one) seat were tiny and uncomfortable.
Pro: Included check-in baggage
Kontra: Food options on the menu are very limited
Pro: Seat material (leather) and cushion was comfortable.
Kontra: No leg room, my knees were pressed into the back of the seat in front, which became very painful. No wriggle room without disturbing person alongside. A ridiculous "snack". What happened to biscuits and cheese? Not trendy any longer i presume. Even Qantas serve that! No wine. Again, ridiculous. Condescending stewards, if that's what you are supposed to call them these "woke" days.
Pro: comfortable roomy seating, crew were courteous and efficient. Great direct flight to Newcastle - well done Virgin
Kontra: perhaps a second offer of tea /coffee after the meal.
Flight was spoilt by screaming kids, one kicking the back of my seat
Pro: Easy check in on line and at baggage check in at Nadi, landing was good, the fact that we made it safely was also good, great crew - I felt sorry for them too!
Kontra: Screaming kids, I had one kicking the back of my seat pretty much the whole trip, as well as throwing tantrums (I know this isn't the fault of the airline but the crew could've helped a tad more - can't blame them for not wanting to go near them though I didn't want to be seated in front oft them either!!!) No tv for inflight entertainment, meal very average, they ran out of one of the choices early on (probably the only good choice!), landing was good…very relieved to arrive!
Pro: Boarding and disembarking were very smooth, and our bags were ready for collection very quickly.
Kontra: I'm disappointed that Virgin doesn't include more food on their flights anymore, especially as this flight was over lunch time.
Kontra: Quality of snacks
Quality of in flight entertainment still very poor
Pro: Safe trip
Kontra: Better food and choice of drinks
Pro: The booking process was incompetent One could not stand next to ones seat in bus. class. The toilets were poorly designed. Food was poor
Pro: Crew were good but looks like they forgot to serve snacks for few of us at the back, otherwise service was good.
Kontra: Put more attention to customers.
Pro: Plane seats are ok - a bit annoying that there is no on board entertainment and you have to use your own phone etc. The butter chicken was edible.
Kontra: It'd be better if there were a selection of direct flights to Canberra. It's quicker to fly to Bali! We spent over 8 hours including wait time to travel from Canberra to Perth - via Sydney. No bag drop in Canberra - that was a surprise.
Pro: It's only an hour flight. Crew are fine.
Kontra: Small plane - seats are small but nothing unexpected.
Kontra: Need better food.
Kontra: They ran out of sandwiches after only servicing 1/4 of the plane, and they are the only substantial pieces of food to buy for dinner! I was starving.
Pro: Seats were comfy
Kontra: Food was the worst I have ever been offered on a flight
Pro: Crew were ver friendly
Kontra: Late departure?
Pro: Crew ans eat was both good
Kontra: on time flight, food selection
Pro: Crew were very attentive and polite. Better than Singapore or Air NZ.
Kontra: Self check in was chaos. Labeling suitcases was difficult to do yourself and many needed help. If you didn't follow instructions to the letter the auto reader didn't work. Many were very frustrated including Virgin staff who were clearly run off their feet trying to cope. Scrap the system .
Pro: Crapped seats too close. Seat belts too short.
Pro: Crew were great - some in cabin entertainment would have been great. Or since it was available for phone this should have been explained.
Kontra: Allow power outlets for the mobile phones if movies were accessible
Pro: After travelling 24 hours straight the seats were super comfortable and staff super friendly xxx
Pro: Crew great. Very grateful for the cuppa
Kontra: Headrest low for a tall person. Shoulders sort of rested on it. Notconfy
Pro: All goid
Pro: Virgin lounge staff were super friendly and helpful - getting me on an earlier flight and giving me a spare seat next to me!
Kontra: nothing negative to say
Kontra: Although i requested Halal food, way in advance when i booked my flights, Non was provided.
Pro: everything from the boarding and check-in process
Kontra: Seats too close together
Pro: everything from the boarding and check-in process to in flight comfort.
Kontra: Seats are cramped
Kontra: Huge delays on check-in. System failures but also elderly people not knowing the check in process and causing further delays. People taking too much luggage inside the cabin. No food options for gluten free. No water served. Smooth flight though. Check-in staff at luggage short tempered.
Pro: Nice easy flight for an old lady, well looked after
Pro: Communication was not existent
Kontra: I find the communication about late flights not existent. This one only left a few mins late but if we check in late we get no refund and no boarding. Should go both ways.
Pro: Landed 30mins early
Kontra: Better management of people boarding from the front
Kontra: Everything is good.
Pro: Loved the amount of leg room and food choices.
Kontra: Maybe more offers for drinks throughout the flight. Check in of the bags was automated in some areas but there didn’t appear to be sufficient staff to assist. That and as travellers we tend to move slower that a Virgin worker would so I couldn’t put all my bags on board. More assistance at checkin
Pro: friendly efficient crew, good food, and good luggage allowance
Kontra: booked an aisle and a window and was reassigned into a window and center seat with another pax beside in the aisle. Notwithstanding there were many vacant seats available on the flight.
Pro: Happy crew
Kontra: Melbourne weather lol
Kontra: Plane trip was great , baggage pick up very slow. No entertainment on trip Melb to Cairns so can't comment.
Kontra: No entrtainment available
Pro: All the crew were exceptional and the Captain was upbeat which was refreshing.
Kontra: All the staff were all extremely professional, just the plane was a little tired looking and grubby. When you sit for quite a while you cannot help but notice the dirt.
Kontra: No comment all ok
Pro: crew were good and seats of course be improved upon
Kontra: Food and more space
Pro: Easy checkin
Kontra: Flight was late in leaving. Sat in seat for 45 minutes without moving.
Kontra: The flight was fine but it was 4 hours behind schedule.
Kontra: flight was delayed
Pro: Being given the exit row seat
Kontra: Zero gluten free provided snacks One of the cabin crew were particularly condescending
Kontra: Leaving the day before.
Not having just one but three delays and three changes of flights.