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Pro: ok time , good planeKontra: you could AT LEAST offer a bottle of waterFREE!!!
Kontra: 7 hrs delay..
They stole a lot of our belongings Pro: After the theft, nothing really.Kontra: They stole all of my partner's jewellery, 2 iPhone cables and an expensive 4 USB wall charger.
No legroom. No organisation at check in.Kontra: Thick old-fashioned seats on our recently refitted aircraft meant that I was crammed in with my knees firmly into the seat in front. I'm not that tall either so I would hate to be a tall person with this configuration.
At check-in, the queue at MEX was very long and disorganised. It took 1 hour and 15 minutes to get to the front. There was no option for bag drop or online check in which would have massively sped up the whole process. VivaAerobus need to learn a lot from the European low cost airlines who make all of this seem easy !
Plane full of teenagersPro: Comfy chairs and we were in boarding group 1Kontra: There was what seemed like a high school trip going who'd paid for express service so all three people at the check in desk we're dealing with them for ages - they were very slow. There should have been at least one of the 3 taking the regular queue since it was huge and we'd already been waiting for ages when all the teenagers showed up and got to skip the queue