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Pro: Efficient. Left late but arrived on time. Kontra: No need to get to the gate 1hr30 before take off.
Boarding pass charges even when we had already done web checkin Pro: Overall flight journey was good and on timeKontra: The ground staff before we could do our boarding did not allow us to get to the counter even when informed that we had done a web check in... But she was insisting us to pay for the checkin fees to collect our boarding passses which was not professional
The flight that did not happenPro: NothingKontra: Everything. The flight was cancelled by Volaris at very short notice without offering an acceptable alternative. At great additional expense, I had to book an alternative flight with a different airline.
What are you going to do to compensate me?
My Worst Flying ExperiencePro: Crew were friendly.
Newish planes.Kontra: 1 month before departure they cancelled my direct flight and rebooked us on an indirect flight 27hrs later! I phoned Mexico City for 90mins to finally get changed without paying the $150 fee to change. I fled the same day, 1 he later - why they didn't allocate me this flight when cancelling the other flight I'll never know. In the end this flight was 3.5hrs late taking off.
OkayPro: Generally, Volaris has been okay to travel with in the past. Crew are often attentive, and cabin is cleanKontra: The past two flights have been quite late. It would be nice to see them offer complimentary tea, coffee or water on board at least to acknowledge that they have inconvenienced passengers.