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Flight

Pros: Arrived on time but lost one of my bags and didn't want to take responsibility for it

Cons: They changed my flight withou notifying me. Low cost, low customer service.

SFO to Mexico City

Pros: I liked that the flight was non stop from SFO to Mexico City. It was a quick flight and nice flight crew.

Cons: The flight temperature was hot. The seats really don't recline so ir made sleeping uncomfortable.

Horrid wait on tarmac for almost 1 hour!

Cons: Landed early ...then waited on tarmac to disembark from plane for 52 kinutes. Outrageous!!

Bare-bones

Pros: Cabin was clean. Flight was more or less on time.

Cons: As others have noted, Volaris doesn't even give you free water. Together with only offering beverage service once on 3- to 4-hour flights, that's pretty awful. I also don't like that Volaris tells me it's OK to use devices in airplane mode during takeoff and landing, and then the attendents tell me to take out my headphones with no futher explanation. That's just weird.

Let me sleep!

Pros: Cabin was clean. Flight was more or less on time.

Cons: As others have noted, Volaris doesn't even give you free water. Together with only offering beverage service once on 3- to 4-hour flights, that's pretty awful. Also, this was a night flight and they the lights turned up to maximum for nearly the full length. I understand that people need to fill out custom forms, but they can do that by their individual lights. My poor toddler was awake most of this redeye due to the glaring cabinet lights. I also don't like that Volaris tells me it's OK to use devices in airplane mode during takeoff and landing, and then the attendents tell me to take out my headphones with no futher explanation. That's just weird.