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Kontra: Didn't take the flight. Wasn't allowed to cancel.
Don't think I'll fly wow again
Pro: Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.
Kontra: Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.
Had to quit my job because WOW airlines made me a week late to work
Pro: Cheap price but hefty baggage fee and uncomfortable plane. Accommodated me with a hotel room at the Hilton and a buffet voucher for 3 meals a day. This was very nice of them to do since my flight from Gatwick to Iceland and then to Baltimore, MD wad cancelled many times due to a snow storm in Iceland.
Kontra: Uncomfortable plane. The plane was delayed for over a week so I cancelled my ticket and booked it through another airline. When speaking on the phone with WOW staff I could barely understand what they were saying because most staff I spoke with had very poor English.
Plane was late, cramped, no free food
Pro: Staff was friendly
Kontra: There was no food, drinks, or any entertainment. One out of two planes the power outlet didn't work
Kontra: No inflight entertainment
No food on a long haul flight from New York
Refused tap water
Delay that made me miss a well-paid job
Kontra: flight was delayed for 6 hours in boston and once tge flight arrived in iceland it took 3 hours for layover , it supposed to be 90 minutes layover.
Not happy with the service. eventhough passenger needs to pay for the food on international flight, thats strange and ridicolous.
Kontra: There was no food no in flight entertainment head reset would not go back & staff not very nice
Wow Air and Kayak need to let pax know in advance that there are no rx
Kontra: By the time you pay for a 20kg bag or even a standard carry on, a seat that reclines, and a drink of water or two, you could get a much better flight with all amenities included and a shorter turnaround for the same price.
Pro: Excellent staff on board, very helpful and friendly
Kontra: Terrible app experience, entering the same data multiple times & not at all user friendly
Pro: Our first flight was delayed so they held the aircraft for us! Crew were accommodating and helpful!
Kontra: There was no in flight food, and due to the fact that our initial flight was late it meant we had no chance to purchase food at the airport. We were informed by email, but only the same morning, by which time we were already in the air!
its a no frills flight
Pro: its cheap but not cheerful. i did like the onboard chargers. a straight flight to baltimore from london via ba or virgin was 900+ pounds. this was 455 + 55 for a check in bag.
Kontra: flight schedules are very tight so delays will cause more delays. not much leg room at all. no blankets and nothing is complimentary. not entertainment so make sure you download netflix before setting. everything is extra even cabin bags so beware.
no leg room what so ever
Pro: its cheap
Kontra: baggage got left in iceland due to delays.
Everything costs more
Pro: It was on time
Kontra: Cabin Baggage allowance even smaller than usual Plane still had rubbish in seat pockets Food and drink more expensive than usual
One of the best economy airlines
Pro: Professional and friendly staff Easy check in Comfort seats
Kontra: The airport has no good restaurants and coffee shops
Pro: Nothing worst airline
Kontra: Hidden cost of bags. Watching girls being hassled over a extra hand bag or camera bag on an international flight. The lack of food. The price of shit food. No dinner options. Rude staff. Worst airline I have ever used I will make sure nobody gets caught out like I did.
NO MOD CONS
Pro: It got me from A to B. Luggage arrived in one piece. Felt safe, plains in good condition.
Kontra: No Wifi, not even if you wanted to pay extra for it. No in flight entertainment of any kind. No meals. Something about the seats was less comfortable than usual. I'd say it was value for money but actually, looking at the total I paid after paying for my SEAT and extra baggage, it really wasn't that much cheaper than better airlines.
No food or even water was provided on a transatlantic flight.
Kontra: No food, no water, no baggage on a transatlantic flight. This information should be prominently displayed at the time of ticket purchase. Otherwise, this is dishonest marketing.
Untrained staff.Extremely bad management.No checks and balances on sta
Pro: Extremely Bad experience.First five days after arrival in America BWI airport luggage was lost.when we report on counter they said we are contractor call to customer services when i call them.They said we don't know where is your luggage.OMG such a non-proffessional answer. On the way back a girl trenny ( I have her picture)on BWI airport on wow counter issued wrong name boarding pass by flipping my name first name as last name.And lady pulled out me and my three children just fifteen minutes before departure by saying your boarding pass name is not match to passport. I report Ms.mellie who is boss of wow air on BWI airport.She said I am contractor I don't know any thing and advice buy new ticket.Ohhhhh My God I never seen such a non-professional attitude in my life.
Kontra: I wish no one even think about to travel on WOW air.
Pro: Flight was OK .No jerks etc.
But not accepting cash is a big problem.Nit everyone took card with them while travelling.
Pro: Loved hiw the service was great but as an airline they dont take themselves too seriously.
As an aircraft lover it was great to dee a budget airline using new aircraft, they are really focussing on the important aspects of air travel. Also love how camp it all is!
Kontra: Would have loved just a complimentary drink, even if the food wasnt.
Was amazed at the take off in deep snow!!!
Pro: Good flight..On time despite deep snow!!
Kontra: You air crew either need bigger unforms or to loose weight..Talk about vpl!!!!
good for budget flight
Pro: Friendly staff Clean plane USB port to charge phone
Kontra: Difficult to find at airport Seats a little uncomfortable Adding bag was expensive Flight had technical issues so left late
Good experience flying with WOWair
Pro: Efficient and smooth boarding. Wider leg room than most other budget airlines I've flown with. Pleasant crew who greets you and makes you feel welcomed, friendly captain
Pro: New airplane
Kontra: No web check-in or self-service at airport