Recent reviews
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2.0
The airline "cancelled our flight" (to Paris via Rekjavik) when we were at the bag drop counter (they claimed they had emailed but we did not receive anything and had even checked-in the night before). They did not book us on any other airline and just gave us a machine-operated customer service number to rebook our flight. After some investigation a few days later, we found out that the flight was actually overbooked and we were likely bumped off.
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8.3
I liked this airlines, friendly atmosphere and good flight. I was surprised to pay for the water.
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3.6
Pricing was good, but not worth the discount Delayed flight for 12 hours overnight and employees were left in the dark with no information so passengers who are customers were left in the dark. last minute ditch at near midnight with not accommodations to help customers get rest in hotels. worse contingency plans ever. plane issues happen but WOW has no plan B or plan C or any kind of contingency plans if there are issues that arise. You'll be stuck until their issues are resolved. The price is cheap for flights but really not by much for the 10000% quality service through another air line. Not individual service from the employees, i'm talking about big picture from the airline. Also, their marketing materials need better english. We were in-line for 30 minutes to check-in to find out when we got to the front that it was not the correct line. The beginning of the line clearly has a sign that says "web check-in" which is not anywhere clear to what they were asking. We bought our tickets online so therefore a web check-in makes sense. Wasted our time and almost missed our flight when they turned us away to get into another 30 minute line that is for regular check-in. Same with their baggage fees, definitely not clearly explained in pure english. Please just say there are baggage fees except a purse and do it in plain sight when we buy our tickets not in the fine print. We ended up paying for carryon bags and our ticket pricing was equivalent to any other airline. Don't be fooled by the discounted rates. Definitely needs some growing up to do and learning from other airlines.
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4.0
give people water.
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10.0
Loved hiw the service was great but as an airline they dont take themselves too seriously. As an aircraft lover it was great to dee a budget airline using new aircraft, they are really focussing on the important aspects of air travel. Also love how camp it all is! Would have loved just a complimentary drink, even if the food wasnt.
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2.6
It's a cheap airline so I understand however I did ask before I boarded of there was entertainment and was told yes so I didn't buy a book. There was not and I had to sit through six hours with nothing to do.
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5.3
cleanliness Don't mind not being given beverages but resent being forced to pay for a drink of water.
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5.0
timing: It is very important to me to be able to count on a flight leaving when it is scheduled to do so. I had to be home for a graduation and was concerned that this 'low budget' airline might be trouble in terms of timing and connections. I was very wrong and greatly pleased that the flights were on-time and it was obvious that WOW considered this to be an important component of their service. Greatly appreciated.
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3.6
The crew was nice. This was an overnight flight... where none of the seats reclined, they didn't turn the lights off, there were NO free drinks or food - you literally had to pay for water, and no entertainment options - no movies no wifi.
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3.6
nothing was exceptional at all. people were polite enough almost everything. -charges for every little thing. -rules and regulations changed after boarding. so our contract was not really honored in good faith. -old plane.
review from
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8.3
I liked this airlines, friendly atmosphere and good flight. I was surprised to pay for the water.
review from
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10.0
Loved hiw the service was great but as an airline they dont take themselves too seriously. As an aircraft lover it was great to dee a budget airline using new aircraft, they are really focussing on the important aspects of air travel. Also love how camp it all is! Would have loved just a complimentary drink, even if the food wasnt.
review from
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2.0
The airline "cancelled our flight" (to Paris via Rekjavik) when we were at the bag drop counter (they claimed they had emailed but we did not receive anything and had even checked-in the night before). They did not book us on any other airline and just gave us a machine-operated customer service number to rebook our flight. After some investigation a few days later, we found out that the flight was actually overbooked and we were likely bumped off.
review from
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3.6
Pricing was good, but not worth the discount Delayed flight for 12 hours overnight and employees were left in the dark with no information so passengers who are customers were left in the dark. last minute ditch at near midnight with not accommodations to help customers get rest in hotels. worse contingency plans ever. plane issues happen but WOW has no plan B or plan C or any kind of contingency plans if there are issues that arise. You'll be stuck until their issues are resolved. The price is cheap for flights but really not by much for the 10000% quality service through another air line. Not individual service from the employees, i'm talking about big picture from the airline. Also, their marketing materials need better english. We were in-line for 30 minutes to check-in to find out when we got to the front that it was not the correct line. The beginning of the line clearly has a sign that says "web check-in" which is not anywhere clear to what they were asking. We bought our tickets online so therefore a web check-in makes sense. Wasted our time and almost missed our flight when they turned us away to get into another 30 minute line that is for regular check-in. Same with their baggage fees, definitely not clearly explained in pure english. Please just say there are baggage fees except a purse and do it in plain sight when we buy our tickets not in the fine print. We ended up paying for carryon bags and our ticket pricing was equivalent to any other airline. Don't be fooled by the discounted rates. Definitely needs some growing up to do and learning from other airlines.
review from
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4.0
give people water.
review from
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2.6
It's a cheap airline so I understand however I did ask before I boarded of there was entertainment and was told yes so I didn't buy a book. There was not and I had to sit through six hours with nothing to do.
review from
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5.3
cleanliness Don't mind not being given beverages but resent being forced to pay for a drink of water.
review from
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5.0
timing: It is very important to me to be able to count on a flight leaving when it is scheduled to do so. I had to be home for a graduation and was concerned that this 'low budget' airline might be trouble in terms of timing and connections. I was very wrong and greatly pleased that the flights were on-time and it was obvious that WOW considered this to be an important component of their service. Greatly appreciated.
review from
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3.6
The crew was nice. This was an overnight flight... where none of the seats reclined, they didn't turn the lights off, there were NO free drinks or food - you literally had to pay for water, and no entertainment options - no movies no wifi.
review from
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3.6
nothing was exceptional at all. people were polite enough almost everything. -charges for every little thing. -rules and regulations changed after boarding. so our contract was not really honored in good faith. -old plane.
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