Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
2.0
Unacceptable lack of customer service. Five passengers bumped off the flight and left at JFK at midnight with no help; told to call customer service in the morning. The agents refused to provide their names and hid badges from passengers. The "supervisor" only provided his first name stating that his badge is not our business. The supervisor was also acting as though we chose not to fly and said that the tickets can only be "rebooked" if there was a rebooking option at the time of purchase and a fee will apply. If such option was not originally included, a new ticket will have to be bought. The agents made me wait to check in a family that arrived after me, then a crew of 13, then told me that there were no more seats. Subsequent passengers were told that check-in "is closed" even though they arrived two hours before the scheduled flight time. Of the five passengers I purchased a ticket two months in advance for $600 (JFK-CDG), another passenger was bumped having purchased her ticket that same day for $1,200. Be very careful booking, they make themselves look as though they were Air France, and they are not.
review from
-
10.0
everyone was nice. they boarded in an efficient manner and we got lots of information. The food was fine and service great. pretty crowded flight so little leg room
review from
-
6.6
Non stop flight No movies for some seats!
review from
-
10.0
The best customer service I have ever experienced! The check in attendant was very polite and fast! The flight crew was simply amazing! Xl airways has the best flight attendants! They were all very nice and extremely attentive! The food was great! Even the prices for drinks was affordable! My flight was on time and the ride was smooth! Small seats
review from
-
4.3
Seats are very tight and minimal leg room for such a large plane. Economical way to fly but I'd pay more for better comfort for 8 hours on a plane from Paris to NYC.
review from
-
8.3
The coordination of the process and the friendliness and professionalism of the crew. Had to pay 100 Euros for second bag, space was tight, any extras on board cost.
review from
-
5.0
The crew was nice. The seats were so tight that everyone who went down the aisle bumped me. Needless to say, I couldn't sleep. Leg room was also an issue. I'm 5'9, and a size 4. Couldn't pick seats. They played an old movie, and charged you to rent tablets- which just seems outdated. Doesn't everyone have a tablet/laptop? Only drink that was free was water, oh and tea/coffee. You get what you pay for. Will try not to travel with them again if I can help it.
review from
-
6.3
For money, it was very good
review from
-
5.0
Boarding was quick and there was a lot of room for luggage They wanted us to watch entertainment on our own devices, through their app. I would have been happy to do so, if there were outlets to charge my device after it died. I'm not sure of any device that would last watching movies for an 8hr flight.
review from
-
4.0
Very little space, bad old movies, food okay- healthier please
review from
-
10.0
everyone was nice. they boarded in an efficient manner and we got lots of information. The food was fine and service great. pretty crowded flight so little leg room
review from
-
10.0
The best customer service I have ever experienced! The check in attendant was very polite and fast! The flight crew was simply amazing! Xl airways has the best flight attendants! They were all very nice and extremely attentive! The food was great! Even the prices for drinks was affordable! My flight was on time and the ride was smooth! Small seats
review from
-
8.3
The coordination of the process and the friendliness and professionalism of the crew. Had to pay 100 Euros for second bag, space was tight, any extras on board cost.
review from
-
2.0
Unacceptable lack of customer service. Five passengers bumped off the flight and left at JFK at midnight with no help; told to call customer service in the morning. The agents refused to provide their names and hid badges from passengers. The "supervisor" only provided his first name stating that his badge is not our business. The supervisor was also acting as though we chose not to fly and said that the tickets can only be "rebooked" if there was a rebooking option at the time of purchase and a fee will apply. If such option was not originally included, a new ticket will have to be bought. The agents made me wait to check in a family that arrived after me, then a crew of 13, then told me that there were no more seats. Subsequent passengers were told that check-in "is closed" even though they arrived two hours before the scheduled flight time. Of the five passengers I purchased a ticket two months in advance for $600 (JFK-CDG), another passenger was bumped having purchased her ticket that same day for $1,200. Be very careful booking, they make themselves look as though they were Air France, and they are not.
review from
-
4.3
Seats are very tight and minimal leg room for such a large plane. Economical way to fly but I'd pay more for better comfort for 8 hours on a plane from Paris to NYC.
review from
-
5.0
The crew was nice. The seats were so tight that everyone who went down the aisle bumped me. Needless to say, I couldn't sleep. Leg room was also an issue. I'm 5'9, and a size 4. Couldn't pick seats. They played an old movie, and charged you to rent tablets- which just seems outdated. Doesn't everyone have a tablet/laptop? Only drink that was free was water, oh and tea/coffee. You get what you pay for. Will try not to travel with them again if I can help it.
review from
-
6.3
For money, it was very good
review from
-
5.0
Boarding was quick and there was a lot of room for luggage They wanted us to watch entertainment on our own devices, through their app. I would have been happy to do so, if there were outlets to charge my device after it died. I'm not sure of any device that would last watching movies for an 8hr flight.
review from
-
4.0
Very little space, bad old movies, food okay- healthier please
review from
