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Fine flightPro: Flight attendants were very pleasant and helpful. Flight was early and was smooth. Price was great. Kontra: Seat space was very cramped especially if the passenger in front leaned their seat back.
Worst airline I have experiencedPro: I liked leaving the plane after it was delayed for a day for no sufficient reason. I also disliked the unscheduled stop over in Montreal which was apparently to refuel. How can you charge a customer for such useless service? I will post to everyone in my circle to not travel with xl. Kontra: Cancellations, delays, lack of information, wasted customer time. This has eliminated 2 days of planned holiday time in France. How you still charge the customer after this by simply saying sorry is beyond me.