|Rute Populer||Dallas/Ft Worth ke Dallas/Ft Worth|
|Bandara Populer||Dallas/Ft Worth|
Pro: The seats and plane condition were fine, however the crew was swearing and unprofessional.
Kontra: No snacks available.
Kontra: Just seemed chaotic. Plane super late departing. Baggage pick up was a nightmare.
Pro: The flight crew were very nice. I needed help boarding and departing, and they were there every step of the way.
Kontra: Not very much room, no alcoholic drinks available, couldn’t connect to WiFi for inflight movie.
Kontra: Too much to write down. Start at the counter and work yourself to the plane. I hope you get it right eventually, I’ll be flying Southwest
Pro: I like the fact that we finally got despite the inept staff working for American Airlines
Kontra: More counter people, less gate changes, better flow for boarding, knowledgeable staff
Kontra: Getting all my luggage. Allowing my wife and I to sit together
Pro: Titos Vodka
Kontra: If they would have put my wife and I together and not lose ALL 4 pieces of our luggage
Pro: The flight left on time.
Kontra: No food, very few drinks.
Pro: Excellent service.
Pro: The crew member was not helpful with my need at all and just ignored my request to change my seat (which was empty). I am very disappointed and had a bad experience!!
Kontra: The crew needs to be helpful and be courteous.
Pro: The crew member who is close to my seat did not even offer to help with my luggage which was very unprofessional.
Kontra: The crew members needs to be helpful, and customer service to their passengers!
Pro: The flight wasn't crowded so I had a whole row of seats to myself.
Kontra: A less starchy/high carbohydrate meal. More green veg.
Pro: The flight didn't last long
Kontra: There was a lot of turbulence so the flight was a bit bumpy.
Pro: Gate agent was great
Kontra: They didn’t have a pilot assigned to our flight. Had to wait 3 hours for a pilot to arrive. 😞. Thank goodness I wasn’t in a hurry to get to my destination.
Kontra: Flying on a different airline
Kontra: If we had made our flight instead of waiting 3+ hours to get rebooted and put in a hotel
Pro: The seat was comfortable for a change must be a different plane
Pro: Im usually not one to sleep on ttransport but I was very comfy on this flight and was able to sleep the whole three hours
Kontra: The snacks.
Kontra: If the security doesn’t humiliate the people
Kontra: Not push my flight time back
Kontra: Missed my connection due to excessive delay at Heathrow
Kontra: Sat on the plane for over two hrs. Brat for a kid behind me kicking seat
Pro: At 6’9” tall, it was decent
Kontra: Not on the flight
Pro: I didn’t like the crew on board .. everyone else was good, there was a flight attendant on my flight very rude, I asked if it was possible to get an additional snack, and she looked at me, she told me something that I didn’t understand , she placed an extra snack on my tray.. then she picked it up and took it away from me … that was extremely rude .. I am a 71 years old woman and I was never treated the way the attendant treated me
Kontra: You need to provide a better customer service to your passengers, you need to train them and evaluate them to treat passengers with respect, if they have a job it is because we people use your airline not the other way around
Pro: Crew was very nice.
Kontra: They should have had vodka for bloody mary and good needs to be improved
Pro: Nothing, was scheduled to depart at 10AM, is 3 PM and no info whatsoever.
Kontra: Taking ownership of the issue by the staff at the counter.
Pro: Spacious seats
Kontra: Two loud drunks talked loudly about inappropriate topics the entire flight while not wearing masks. Several people were not wearing masks and the crew never even tried to quiet them down or to tell anyone about the mask. I wondered if the crew agreed with what they were saying that’s why they allowed it. I say that because the one time a steward came to speak to them, it was in the most endearing way. The drunks were commenting that they were told there’d be alcohol and the steward said something like “It’ll be back soon. It’s just that things have been difficult. Have you been watching the news?” in the sweetest way. It felt like a wink.
Pro: 3 hr delay