Guest reviews
Overall rating
7.0
Good
Based on 685 reviews
Overall
7.3
Boarding
7.5
Comfort
7.0
Crew
7.7
Entertainment
6.1
Food
6.4
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Recent reviews
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- Neutral
- Negative
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4.6
Weather and others
Pros: Captain and crew communicated what was happening throughout which was nice.
Cons: Primarily the weather issue; which I understand is beyond anyone's control but apparently we spent too much gas while waiting so then we had to wait for fuel and so we were encouraged to leave the plane just to get called back a minute or two later to board. When we landed; it took a while to get a gate and when engine was off and seatbelt sign off, captain asked to sit down and buckle again because we were a foot off the ramp... overall all these little issues made a snowball effect of nuance.
review from
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5.3
Comfort
Pros: Leg room was great
Cons: Modernize the planes, replace cushions and add hot drinks to Available beverages
review from
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5.3
Pros: I got there safe
Cons: Seats were crammed into the plane. refreshments were small and unimaginative. There was no entertainment.
review from
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4.0
hour late
Cons: It was an hour late
review from
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3.3
Pros: we landed safely
Cons: our flight was late getting into Dallas because of luggage being loaded improperly causing me to miss my connecting fligh from Dallas to Boise. I had to rent a car because I got to my designation 11pm when it should of been 6:52: I have flown different airlines. this was my first with American. will I fly American Airlines again that's up to you.
review from
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10.0
Fantastic Flught Attendant
Pros: So kind, yet very professional. Very Pleased!!! One of the few that are so phenomenal!
Cons: Seats were terribly uncomfortable and worn out.
review from
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5.3
Cons: The flight was delayed. Then we boarded and waited two hours on the tarmac. After that we returned to the gate and were informed that the flight was canceled.I was offered a flight late the next day, which would not have been of any use to me. I booked an early AM flight on another airline.
review from
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6.0
Cons: Never enough legroom. No window in the window sear
review from
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2.0
Cons: Flight was good
review from
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8.3
Flight attendants were amazing
Pros: The flight was quick and the flight crew were on their game. Did great jobs .
Cons: Nothing bad to say.
review from
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8.0
Pros: Nice and quick.
Cons: Plane is too small. We do not prefer them
review from
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6.0
Cons: Mechanical problem caused missed connection. American was understaffed to be able to efficiently deal with the adjustments in re scheduling, getting a hotel in Dallas etc. It took forever to do this in both Madison and Dallas.
review from
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4.6
Weather and others
Pros: Captain and crew communicated what was happening throughout which was nice.
Cons: Primarily the weather issue; which I understand is beyond anyone's control but apparently we spent too much gas while waiting so then we had to wait for fuel and so we were encouraged to leave the plane just to get called back a minute or two later to board. When we landed; it took a while to get a gate and when engine was off and seatbelt sign off, captain asked to sit down and buckle again because we were a foot off the ramp... overall all these little issues made a snowball effect of nuance.
review from
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5.3
Comfort
Pros: Leg room was great
Cons: Modernize the planes, replace cushions and add hot drinks to Available beverages
review from
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5.3
Pros: I got there safe
Cons: Seats were crammed into the plane. refreshments were small and unimaginative. There was no entertainment.
review from
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4.0
hour late
Cons: It was an hour late
review from
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3.3
Pros: we landed safely
Cons: our flight was late getting into Dallas because of luggage being loaded improperly causing me to miss my connecting fligh from Dallas to Boise. I had to rent a car because I got to my designation 11pm when it should of been 6:52: I have flown different airlines. this was my first with American. will I fly American Airlines again that's up to you.
review from
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5.3
Cons: The flight was delayed. Then we boarded and waited two hours on the tarmac. After that we returned to the gate and were informed that the flight was canceled.I was offered a flight late the next day, which would not have been of any use to me. I booked an early AM flight on another airline.
review from
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6.0
Cons: Never enough legroom. No window in the window sear
review from
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2.0
Cons: Flight was good
review from
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6.0
Cons: Mechanical problem caused missed connection. American was understaffed to be able to efficiently deal with the adjustments in re scheduling, getting a hotel in Dallas etc. It took forever to do this in both Madison and Dallas.
review from
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