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For some reason they had an issue with the number of people on the flight and the number of tickets scanned. This caused a delay which left me running to my connecting flight. For the second time in two

Mechanical delay. Unusually irritable cabin crew.

rep was responsive to friendly non-complaining attitude, and when she realized I wasn't trying to bite her head off, even started being semi-friendly back. She helped out a lot to get us re-booked for the following morning. Weather delayed all flights coming into DFW, including ours. We had landed, but could not proceed to the gate to deplane. Eventually we arrived along with several other people at our gate the very minute that it was supposed to depart, but the doors were closed and they would not let us on. I saw a plan at the end, although wasn't sure that it was ours - but if it was, does that mean that our seats were given away? Even KNOWING that our connecting flight was present at the airport? Then the rep basically shrugged it off and said not her problem. I don't blame her though - I blame the policy that doesn't prioritize people first.

The crew was nice I asked for wheelchair at gate. No wheelchair. Gate agent rude.

The flight was on time and getting baggage was quick The bathroom on the flight was out of service

It is great that after flying American for more than 10 years for a regular person you finally get enough miles to fly for free. But then you are unable to change the flight even if someone in your party is dying and needs to go back home. I had to purchase a new set of tickets to go back home. After purchasing a new set of tickets to go back home, American Airlines then wants to charge you a total of $175 to get your 25,000 points that took you a very long time to get. Southwest Airlines just gives you back your miles without any additional payment.