Finnair AY - Tiket, Ulasan & Kebijakan Pembatalan

Kode IATA	AY
Rute	164
Rute Populer	Oulu ke Helsinki Helsinki-Vantaa
Bandara Dilayani	82
Bandara Populer	Helsinki Helsinki-Vantaa

Ulasan barusan

Peringkat dari pelancong

8,6

Pro: Having requested assistance due to breaking my leg, the service at Heathrow, Charlotte and JFK with American Airlines was excellent.

Diulas pada Mar 2020

ulasan dari
7,2

Kontra: Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either

Diulas pada Jan 2020

ulasan dari
10,0

Pro: Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company

Kontra: Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink.

Diulas pada Agt 2019

ulasan dari
10,0

Pro: On time

Kontra: Free bags under Corbin

Diulas pada Agt 2019

ulasan dari
6,0

Pro: The crew were professional and courteous

Kontra: Nothing, as it’s a short flight!

Diulas pada Mei 2019

ulasan dari
9,6

Kontra: The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester

Diulas pada Mei 2019

ulasan dari
9,3

Pro: Great crew

Diulas pada Apr 2019

ulasan dari
9,0

Pro: Lovely crew, very good entertainment system.

Diulas pada Apr 2019

ulasan dari
8,0

Pro: The fact that we were offered an additional round of water and the friendliness of the crew.

Diulas pada Mar 2019

ulasan dari
7,0

Kontra: The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight.

Diulas pada Mar 2019

ulasan dari
8,0

Pro: I was i business class and the crew were very good

Kontra: nothing as it was not a long flight, only 3 hours

Diulas pada Feb 2019

ulasan dari
2,6

5h late and no luggage

Pro: I got there

Kontra: Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki.

Diulas pada Des 2018

ulasan dari
2,6

5h late and lost luggage

Pro: I got to my destination

Kontra: Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki.

Diulas pada Des 2018

ulasan dari
8,0

first Finnair flight

Pro: reasonable leg room comfortable seat

Kontra: No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better

Diulas pada Nov 2018

ulasan dari
10,0

Pro: It was on one of their newer planes which meant that we had decent comfort and entertainment!

Kontra: The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that.

Diulas pada Okt 2018

ulasan dari
9,6

Pro: New plane, good food choices.

Kontra: Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters.

Diulas pada Okt 2018

ulasan dari
9,0

Pro: Speedy boarding process, good meal choices.

Kontra: Plane was a little dirty. Entertainment was also a little limited in terms of new releases.

Diulas pada Okt 2018

ulasan dari
8,5

Pro: Speed boarding process.

Kontra: No entertainment system on a 3 hour flight...

Diulas pada Okt 2018

ulasan dari
4,6

Pro: Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however.

Kontra: Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal.

Diulas pada Okt 2018

ulasan dari
8,0

Pro: Service good. Staff good

Kontra: Very cold at night

Diulas pada Sep 2018

ulasan dari
8,6

Great quality and value

Pro: All good. Very hospitable cabin crew, great service.

Kontra: Nothing.

Diulas pada Agt 2018

ulasan dari
9,3

Great quality and value in business class.

Pro: All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers).

Kontra: All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers).

Diulas pada Agt 2018

ulasan dari
10,0

Pro: In business class, seating arrangement, menu and entertainment excellent

Kontra: Nothing

Diulas pada Jul 2018

ulasan dari
8,3

They handled the delay really well

Pro: Customer service and efficiency

Kontra: The delay because of a software glitch

Diulas pada Mei 2018

ulasan dari
8,0

They waited for us!

Pro: Food, entertainment, service

Diulas pada Mei 2018

ulasan dari
8,0

Good value

Pro: The staff were exceptional , good food.

Kontra: Not really business class seats.

Diulas pada Mar 2018

ulasan dari
7,6

Good but expensive

Pro: Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment.

Kontra: Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive.

Diulas pada Mar 2018

ulasan dari
9,5

Flight delayed, otherwise ok

Pro: The staff was professional and friendly. The waits were short on boarding.

Kontra: The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more.

Diulas pada Feb 2018

ulasan dari
7,6

Good flight, terrible food

Pro: Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time.

Kontra: Food was terrible.

Diulas pada Jan 2018

ulasan dari
10,0

Good flight, on time

Pro: Good smooth flight, on time. No complaints

Diulas pada Jan 2018

ulasan dari
8,0

Good flight

Pro: Good flight, on time, nice crew

Diulas pada Jan 2018

ulasan dari
5,0

Kontra: long waiting time in the bus before the flight

Diulas pada Agt 2017

ulasan dari
9,5

FinnAir was great but the waiting area at Berlin TXL was bad!

Pro: Great service, staff and punctuality

Kontra: They changed the plane & seats

Diulas pada Agt 2017

ulasan dari
9,3

Great staff, timeliness and perfect landing amidst the typhoon in HK!

Pro: Great service, staff and punctuality

Kontra: The food was soggy and overheated

Diulas pada Agt 2017

ulasan dari
9,3

Pro: The new Airbus A350

Kontra: Onboard food and drink is quite expensive

Diulas pada Agt 2017

ulasan dari
7,3

Finnair business class is top notch,/

Pro: Far better quality and value than BA, it's OneWorld partner.

Kontra: It was all good.

Diulas pada Agt 2017

ulasan dari
10,0

First rate flight.

Pro: Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?).

Kontra: Amenity kit was a little basic.

Diulas pada Agt 2017

ulasan dari
5,6

Business Class disappointing

Kontra: Economy seat with Centre seat left empty

Diulas pada Agt 2017

ulasan dari
3,6

14 hour delay

Pro: We were kept informed about the delay

Kontra: Has to wait 14 hours in Helsinki for a 25 minute connecting flight

Diulas pada Agt 2017

ulasan dari
10,0

I've enjoyed my very first flying experience with Finnair very much!

Pro: The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!

Kontra: The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last

Diulas pada Jul 2017

ulasan dari
9,6

Pro: Fantastic service staff food and beverages

Kontra: Just slightly hard when laying down on the seat to sleep

Diulas pada Jul 2017

ulasan dari
9,6

seat not totally comfortable when lying on side

Pro: Service, staff, food and beverages all excellent

Kontra: Seat was just a little hard when lying on my side

Diulas pada Jul 2017

ulasan dari
2,0

Missed connection & nobody tried very hard

Kontra: Missed connection so didn't get second flight

Diulas pada Jun 2017

ulasan dari
3,0

Delayed over 3 hours

Kontra: Delayed over 3 hours no explanation only technical problems. No food/water offered to people waiting a considerable length of time!

Diulas pada Jun 2017

ulasan dari
2,0

Kontra: We didn't get from Helsinki to Dublin we were redirect via Paris.

Diulas pada Jun 2017

ulasan dari
10,0

Pro: A bit delaye in Departure but ok overall

Diulas pada Jun 2017

ulasan dari
10,0

Great Service but... The Finnish?

Pro: All was great!

Kontra: Not that I did not like it but it was more like a surprise to me to have not seen a single Finnish in the crew ... Again, nothing wrong, simple surprising...

Diulas pada Mei 2017

ulasan dari
9,3

Pro: My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport.

Diulas pada Sep 2016

ulasan dari
7,0

Pro: Arrived ahead of time Crue

Kontra: Sales on board

Diulas pada Agt 2016

ulasan dari
9,0

It was a pleasant flight experience

Kontra: The meal time was a bit odd and there was no snacks served in between midnight full meal & breakfast which lasted for about 8hours

Diulas pada Mar 2016

ulasan dari
7,3

Kontra: There was a very poor selection of movies to watch:( Last tim ei flew AA, and there was an absolutely huge choice . . . Would love to see that improved . . I think you have to cater for all tastes . . . and that definitely was not the case on my flight

Diulas pada Feb 2016

ulasan dari
4,0

The flight was not Finnair but American - as were

Pro: Nothing

Kontra: I booked this trip thinking it was with a European carrier - I had specifically wanted to avoid an American carrier. I was unable to confirm my flight online and had to ring because at NO POINT was I sent info that it was AA and not Finnair. I was charge almost $60 for this service because I did not have the right references sent with my confirmation email. T he seats were cramped and uncomfortable, I was unable to pick my seat on any flight and despite my request could not change it. Boarding at Chicago was a farce, none of the ground crew seemed to be in charge and we barely started boarding with 20 mins to takeoff. Needless to say the flight left late and we had to wait to take off, and of course had to wait to land in London.

Diulas pada Jan 2016

ulasan dari
3,6

Heatwave row 49

Pro: direct flight

Kontra: There was a lack of air and no possibility for individual airing your seat, during our flight we had to stand in the back because we were almost passing out of overheating 30 Celsius plus heat in our row. We asked for a cooler temperature and only the last 20 minutes it started cooling but then to ice cold. My audio was not working properly, at max it was still unclear. We have had better flight experiences.

Diulas pada Des 2015

ulasan dari

Lainnya

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