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Pleasantly surprised to be offered complimentary wine and also a complimentary dinner. The touch-screen options were great--nice videos and music with music videos (could hear if you had headphones), plus my favorite: a flight tracker. The middle aisle section of our plane was quite cold and blankets were expensive $10. Next time I will bring one. I was cold in my jeans and light sweater. The touch-screens at each seat were frustratingly and unpredictably unresponsive. The check-in process in Honolulu Airport for Hawaiian Airlines was hands-down the most time-consuming, confusing, and crowded one I have ever been through. Kiosk screen had too much info at once so even savvy kiosk users were very slow to go through process. We had already checked in online 24 hrs prior but that didnt save us any time as we had to stand in the kiosk lines with everyone else to print our bag tags then another line to just drop our bags. Entering this check-in area was a shock to the system as it looked like a mass of people. We were directed to a vague direction where our line should be, then after standing in that line for 10 minutes we were told by a fellow customer that we had to go to a different line amd basically start over. Then came the security check line. We made it to the front looking the whole time for a designated spot to dump our kids' water bottles out (our San Diego airport has a liquid dumping spot with a sign), to no avail. Finally at the front of the line the TSA agent is about to check our boarding pass and my husband inquires about where to dump the water bottles. The agent and front of the line line is situated less than 10 feet from the wall where a drinking fountain is, but of course in our way there is a plastic half-wall barrier (the one to guide the line toward her). She tells us we have to dump it there in the drinking fountains. However the kicker is we have to get out of line to do it--can't be let out and come back to her. Have to wait in the security check line again. No, I'm not kidding. So I decide to take all water bottles and my husband takes the kids on through the security check. When I come back to get back in the security check line the person working at the entrance of that line actually was asking every single person whether they had water--guess she forgot to ask us the first time we went through... bummer. We had arrived at the airport more than 3 hours before our Tuesday 2pm flight. With stopping to eat lunch in the terminal and going through these multiple lines, by the time we got to our gate, boarding had already begun. Boarding from gate to plane went fine.

Nice modern plane.

short nothing

Service charge for bags

I appreciated the staff assistance, even though I didn't appreciate the airline's protocol. I purchased seats next to each other, when I checked in 22.5 hours before the flight we (2) were split up. The airline told us our option was to purchase upgrades to sit next to each other. I waited patiently for 3 hours before the flight and spoke with a few gate attendants. They were accommodating and put us together, even though they moved us to the rear-most section of the plane and into the center section. Great free music stations. Having a meal on the flight is awesome! Not offering a vegetarian option (and cooking the meat in with the starch) meant that my fiance had nothing to eat but cookies and crackers. Also, overhead bin area was limited, mostly due to passengers bringing larger and larger 'carry-ons' (which are not actually carry-on sized). Hawaiian needs to be more strict about their carry-on sizes for rolling bags. They should fit wheels-in, not wheels to the side. Finally, media is available for free, but only for advertisement and promotion, entertainment media is only available for purchase.

Staff was very friendly You had to pay for movies