Recent reviews
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4.6
Missed my connection because they weren't super clear about the gate and then just kept me on standby. Would have liked to have had some options, like actually booking my flight so maybe I could have explored Madrid on my 9 hour layover after missing my flight by 4 minutes. And then they kept me shuttling back and forth while doing this. I went through security 4 times.
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2.0
Nothing Terrible Uncomfortable Overbooked
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3.3
It got me there Seats were so tight that you had to fold yourself into the rows and your knees were hitting the seat back in front of you. They charged for any food OR drink - NO free beverage service at all.
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4.0
Good seat spacing Customer service was a low priority
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6.0
The british flight to Madrid was overall very good Also delayed
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5.0
It was nice flight I ordered an extra check in bag which got messed up on this flight. Only three movies available to watch
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4.0
Boarding was very efficient Staff was not very accommodating. Plane air-conditioning did not work well and then as very hot
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5.3
Staff was not friendly
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2.0
Horrible from beginning to ending.
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8.0
Extremely punctual Friendly staff Comfortable seat design Outstanding entertainment options
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4.6
Missed my connection because they weren't super clear about the gate and then just kept me on standby. Would have liked to have had some options, like actually booking my flight so maybe I could have explored Madrid on my 9 hour layover after missing my flight by 4 minutes. And then they kept me shuttling back and forth while doing this. I went through security 4 times.
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2.0
Nothing Terrible Uncomfortable Overbooked
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3.3
It got me there Seats were so tight that you had to fold yourself into the rows and your knees were hitting the seat back in front of you. They charged for any food OR drink - NO free beverage service at all.
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4.0
Good seat spacing Customer service was a low priority
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6.0
The british flight to Madrid was overall very good Also delayed
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5.0
It was nice flight I ordered an extra check in bag which got messed up on this flight. Only three movies available to watch
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4.0
Boarding was very efficient Staff was not very accommodating. Plane air-conditioning did not work well and then as very hot
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5.3
Staff was not friendly
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2.0
Horrible from beginning to ending.
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