Temukan Penerbangan Murah di JAL

Nice, better communication needed

Pro: Cabin crew were very nice. Food was okay, while the legroom was good too.

Kontra: Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off.

Business Class treat

Pro: Beautifully presented and tasty Japanese food. Electronic windows.

Kontra: Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus.

Code share flight operated by Finair

Pro: The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+

Kontra: Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!

Pro: So cramped. Very uncomfortable flight.

777 for a 90min flight and Free WiFi

Pro: Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight.

Kontra: No food offered, not even a biscuit, only very basic drink selection.

Pro: Service and polite staff.

Kontra: Not much space between the seats for my long legs.

Good airline, ok service

Pro: The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay.

Kontra: I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system.

Kontra: Some crew members from Hong Kong better make more effort to improve service skills.

Pro: The airplane was quite and clean and the crew were helpful

Kontra: Some items were not new and not in a good shape like the headphones and the pillows. The crew didn't pickup the plates after we finished our meal

Pro: The crew were cooperative and the supplies were good

Kontra: The chairs were not comfortable and the toilets were so dirty

Pro: Service was good

Kontra: The entertainment system was old and very backwards

Comfortable but falls short on food quality and qu

Pro: - Crew was respectful and nice - Entertainment options were good. - Seats were good and comfortable

Kontra: - Food was too less. Being a vegetarian, I had expected good amount of food. But it was only a few ounce of food like just given to taste it. I was hungry most of the time in flight. My second meal didnt even have any bread. And Desert (icecream) was never offered to me. Seriously, if I had known this, I would have packed my own food to board the plane. - The windows should have an option to close the pane. Sun was constantly on the left window (where I was seated) for the entire journey and even after fading the window, it was on my eyes most of the time.

Pro: I slept the whole time so I have no comments about the in flight service