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Everything Breakfast not icluded in the price.
Hotel staff addressed us by first and last names. Incredibly friendly and genuine. Restaurant was excellent..intimate and personal attention. The food was amazing as well. Pools relaxing and service prompt.
friendly staff, fast service, when i did not answer the door ring (i did not ask for anything), the service people opened the door, and this happened twice and once at 2AM!!! the door was locked, it was really a shock in such a hotel. why does someone open your room when in locked\privacy mode at 2 am and you have never asked for something?? i really felt unsafe in such a hotel.
cooperation of staff and facilities
The location. The views the staff Area 31 bar night Service was not good
Beautiful hotel. The staff was very accommodating Temporary fitness center
large and comfortable room, luxury bathroom, great service in every area: from the swimming pool here you get towel, drinks, and magazine, to the courtesy cocktails. Thay will make anything they can to make a pleasure of your stay. Intelligent luxury, great value for money. not easy to park in the area - it's almost compulsory to use the valet service
All greeted with asmile and the will help you any way the can No tea in rooms
This hotel is really good one. I liked it very much and I passed good time in it. However, my phone was stolen from my room but the responsible is interested in it. I had left it in the room but when I came back it was not there. This was a serious problem that must be solved.
Rooms and great balconies Health club closed
Loved the room service, cleanliness, everything was delivered on time. Perfect location. Absolutely amazing. The paid parking is a bit of a pain in the neck
Ambiance was good. Staff was courteous. Breakfast was excellent. No clear direction in the parking garage. No coffee maker in the room, only 2 pack of ground coffee, how do I make coffee without hot water and coffee maker? We booked a king size bed and there was only ONE pillow on the bed. How can I be a king with only one pillow?!
Nothing. Smells bad and the rooms are not clean as expected Smelly lobby, rude front desk dirty rooms
Proximity to bayfront park and American Airlines Arena while costing significantly less than competitors. If you don't mind walking 6 minutes and want to save $100, this may be for you. The feel of the hotel is a bit old. Old school card scanners on doors, carpet a bit dated, but still clean. Under an airport route, but what hotel downtown isn't? Lower floors will hear traffic.
Loved the location of hotel. Was able to walk to diffent places without having to drive. Staff was very friendly and helpul. Greeted you with a smile at all times. Room was clean and really nice view. This was my first time visiting Miami and I didn't like the fact that the hotel doesn't offer free parking like in other places I've stayed at. Seems this is everywhere in Miami. The phone in the room didn't work and was not even connected. I tried to connect it to the wall outlet, but there was no dial tone.
I was in town for a conference, and the staff were wonderfully helpful, the room was quite nice, and the hotel amenities were great. A nice alternative and well worth the cost
Not much Pool next to very busy highway
Suit was really nice and not expensive
Nice hotel Mold in bathroom and do not validate parking
Location Bathroom was not maintained. Tub was plugged and shower needs to be replaced.
it was convenient to the Whole Foods and the bed was comfortable. decor was dated and drab air conditioner was not reliable noisy noisy noisy at the pool you can smell grease and smog
The room was comfortable Staff is good but need to be a bit more friendly
No Parking, Breakfast is also very bad
Staff was really rudded. They have problems with my reservation and they did not want to help me in solving the problem when the problem was theirs. The TV did not work.
The staff was really nice and room and bathrooms were clean ! No parking
Front desk representatives were friendly No room service, place needed better cleaning, no fridge in the room? Breakfast was cheap and horrible.
Hotel was very close to Port, this was great for a person taking a cruise. Front desk was not personable and gave us the wrong room. THE second clerk was more personable and corrected the situation.
Great location. Staff seemed busy but helpful both in person and when I called in advance about our visit. Beautiful view of the riverfront. Breakfast was not particularly well-received (e.g. they had powdered eggs instead of the real thing).
No comment. Bad service. Unprofessional. It looks like a small motel somewhere in a rural highway.
Nothing I would never stay at this hotel again,don't waste your money
The view was great, the room was clean. The guy that checked us in was super nice. Only staying one night
They need new the furnitures and open restaurant and bar and swimming pool.
staff Way too much traffic and construction Evidently i also had no flexibility as i booked through an online service that was non refundable but i was not told...so that soured me on the while trip
Walking distance to everything Downtown. Great location!!
The rooms are amazing, well appointed, loved the bed! Service is top notch too Long wait for the valet, call early!
Luxurious accommodations, incredible views. Room service was very good. Valet parking always seems to be the weak link at many hotels. Nothing horrific, just not up to the standard represented at this property.
Great hotel, nice rooms and helpful staff. Valet parking too expensive.
I loved everything about it, great service, nice people, the room was nice and perfect, and it had a perfect view, it was great and if I ever go back to miami, I would know where to go and stay.
The facilities were all wonderful. The views spectacular. The pool area and gym are outstanding. Parking is way too expensive. I had a problem with the television set in the bathroom, the remote simply would not work. I asked for help on this three times and each time they could send someone to turn it on but they could never tell me how to turn it on.
as soon as I arrive with a reservation, they told me that they were full and I didn't have a room in that hotel so they change me to another Marriott
The wifi didn't seem to work, luckily I was close enough to the lobby to use that.
The hotel is very well appointed: from the lobby to common areas and, most notable the rooms. Everything is clean, crisp and well conceived and executed.
We stayed three nights for our anniversary and we had an amazing time. The rooms are very modern and clean with super views over the bay amd the city. The staff was very friendly wherever you run into them. Walking distance to lots of activities (boat rides, jer skis, American Airlines arena, restaurants, etc..) highly recommended!!!
Rooms are spacious and beautifully done--esp. the bathroom. Huge TV. I like the location for downtown - great for walking. Lobby sparce, chaotic and unwelcoming. Valet was told it would be 20 min., but it was not that long. Event was happening , so lots of arrivals and tight spot to get a lot of cars coming and going.
Best bathroom ever. Fun electronics in room. Great breakfast.
loved it everything buttttt the 24 hour menu was horrible not enough selections for the price i paid. need to offer complimentary breakfast.
How courteous the doormen and front desk employees were, great shower. Nice comfy bed. Apparently requesting a second bucket of ice is an unreasonable request. Not according to the front desk but to whoever tells the person that actually comes to your door. This was off putting to say the least.