Ulasan barusan
- Semua ulasan
- Positif
- Netral
- Negatif
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8,0
Pro: yes
Kontra: survey button for excellent not working so I checked good instead
ulasan dari
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10,0
Pro: Ryan couldn't have been more kind and understanding about a last-minute change due to a family emergency and got us into a larger car at minimum cost.
Kontra: Really no complaints!
ulasan dari
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10,0
Great customer service.
Pro: Staff was friendly and helpful in getting us the car we needed.
ulasan dari
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8,8
Pro: Nice person at the desk.
Kontra: Drop off in Bellingham WA airport was awkward. Signage is fine until the last 1000 yds., then it becomes virtually invisible in the dark. I circled the airport 3 times. The nice woman at the Enterprise desk (the only person in the entire rental area at 7:15 am BTW) suggested that this invisibility is a common problem; (Fix it, Enterprise, make a new sign) Returning a car is a bit "loose" - park it wherever - but that was fine with me..unless there's a problem later that I don't know about
ulasan dari
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8,0
Bellingham employees are superior
Pro: The type of car reserved was available, the car was clean and the employees were pleasant and helpful.
Kontra: There were minor electrical problems with the car. The seatbelt alert was not working, I inadvertently drove off with my elderly aunt no seatbelts in.
ulasan dari
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2,0
No options
Pro: Nothing
Kontra: No great options for luxury cars.
ulasan dari
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6,0
Inform your employees
Kontra: The employees at the Bellingham airport were not helpful. I called on two different days and was told both times that they could not find my reservation. The first time they couldn’t find it using my last name so they used my confirmation number then the second time they couldn’t find it using my confirmation number so they used my last name. My main frustration came with their lack of knowledge on where to drop the car off. We took the car 20 miles south to Anacortes to drop the car off at the ferry landing but didn’t know exactly where to leave it parked. The anacortes enterprise office was already closed so we called the Bellingham office and the employee was of no help. He said he’d never heard of dropping the car off at the ferry landing but I had already been told by the anacortes office that we were able to drop it off there for pick up the next day. After getting nowhere on the phone with the employee from Bellingham we ended up finding the right parking lot on our own, 5 minutes before our ferry came. My point of all this is to inform your enterprise employees of your drop off locations. I know this drop off is a different location than the Bellingham employees might be used to but it’s only 20 miles from them so I feel like they should know. The ferry drop off is very convenient and I can see more people utilizing it as time goes on and they should get specific instructions on where exactly to drop the car off to save them stress later.
ulasan dari
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10,0
Pro: Helpfulness of employees at both Bellingham and Bellevue Enterprise locations. Customer service was great.
ulasan dari
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9,6
Pro: Brandon at Bellingham WA airport @ Enterprise was excellent! Very helpful and professional!
ulasan dari
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10,0
Pro: Fast easy
ulasan dari
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10,0
Awesome
Pro: Easy pick up easy delivery.
Kontra: Nothing
ulasan dari
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7,2
Pro: Easy pick up and drop off. Car was clean
Kontra: Daily rates are outrageous
ulasan dari
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10,0
Pro: Ryan couldn't have been more kind and understanding about a last-minute change due to a family emergency and got us into a larger car at minimum cost.
Kontra: Really no complaints!
ulasan dari
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10,0
Great customer service.
Pro: Staff was friendly and helpful in getting us the car we needed.
ulasan dari
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8,8
Pro: Nice person at the desk.
Kontra: Drop off in Bellingham WA airport was awkward. Signage is fine until the last 1000 yds., then it becomes virtually invisible in the dark. I circled the airport 3 times. The nice woman at the Enterprise desk (the only person in the entire rental area at 7:15 am BTW) suggested that this invisibility is a common problem; (Fix it, Enterprise, make a new sign) Returning a car is a bit "loose" - park it wherever - but that was fine with me..unless there's a problem later that I don't know about
ulasan dari
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10,0
Pro: Helpfulness of employees at both Bellingham and Bellevue Enterprise locations. Customer service was great.
ulasan dari
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9,6
Pro: Brandon at Bellingham WA airport @ Enterprise was excellent! Very helpful and professional!
ulasan dari
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10,0
Pro: Fast easy
ulasan dari
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10,0
Awesome
Pro: Easy pick up easy delivery.
Kontra: Nothing
ulasan dari
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8,0
Pro: yes
Kontra: survey button for excellent not working so I checked good instead
ulasan dari
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8,0
Bellingham employees are superior
Pro: The type of car reserved was available, the car was clean and the employees were pleasant and helpful.
Kontra: There were minor electrical problems with the car. The seatbelt alert was not working, I inadvertently drove off with my elderly aunt no seatbelts in.
ulasan dari
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7,2
Pro: Easy pick up and drop off. Car was clean
Kontra: Daily rates are outrageous
ulasan dari
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2,0
No options
Pro: Nothing
Kontra: No great options for luxury cars.
ulasan dari
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6,0
Inform your employees
Kontra: The employees at the Bellingham airport were not helpful. I called on two different days and was told both times that they could not find my reservation. The first time they couldn’t find it using my last name so they used my confirmation number then the second time they couldn’t find it using my confirmation number so they used my last name. My main frustration came with their lack of knowledge on where to drop the car off. We took the car 20 miles south to Anacortes to drop the car off at the ferry landing but didn’t know exactly where to leave it parked. The anacortes enterprise office was already closed so we called the Bellingham office and the employee was of no help. He said he’d never heard of dropping the car off at the ferry landing but I had already been told by the anacortes office that we were able to drop it off there for pick up the next day. After getting nowhere on the phone with the employee from Bellingham we ended up finding the right parking lot on our own, 5 minutes before our ferry came. My point of all this is to inform your enterprise employees of your drop off locations. I know this drop off is a different location than the Bellingham employees might be used to but it’s only 20 miles from them so I feel like they should know. The ferry drop off is very convenient and I can see more people utilizing it as time goes on and they should get specific instructions on where exactly to drop the car off to save them stress later.
ulasan dari
