Pro: Everything
Kontra: Nothing
Excellent customer service when dropping off car in Atlanta
Pro: I had no wait time.
Kontra: The car I reserved was not available. Was given an upgrade but was not offered any choices. The car I got was not economical on gas, not a smooth ride, and had no modern electronics inside.
Cheaper if I went directly to alamo
Pro: Check in and out process was easy
Kontra: The price was twice as much as it would have been if I just went to Alamo directly
Nissan Rouge one of the most uncomfortable cars I've ever driven
Pro: Alamo folks were great, car was clean and the rental process was effortless.
Kontra: The Nissan rouge was one of the worst cars I've ever rented, it was clean, good on gas.. but very under engineered cars,
Alamo Rental
Pro: Great car (Jeep Renegade) at affordable price. Pickup and drop off close and convenient.
Pro: The price of one way drop, also the quality of the vehicle Hundyia Centre
RUDE
Pro: Nothing
Kontra: The lady at the counter was extreamly rude! I also never recieved a car due to over booking at this location and had to take a $500 taxis ride to get to my location. When I asked why I couldn't get my car she was even more rude when explaining it to me. I'm still not sure as to why it would let me book online if they were out of cars. It was a horrible experience
Kontra: Had to wait a couple of extra hours to get a vehicle because I reserved through a third party. Wasn't a big deal, however if I were to be in a rush that would have been a big problem.
Bad experience
Pro: The car was in good shape and ran well.
Kontra: The girl at the counter was not friendly and didn't take the time to explain things. When we brought the car back, it was in good shape, we filled up the tank, threw out all of our trash, etc. An hour later we get a call from Alamo saying there is a scratch on the drivers side that we are responsible for. We went back to check it out, and the scratch was just a scuff mark that was easily removed with a wash. Next time we will take pictures of the car before and after delivery.
Alamo Rental
Pro: Great car (Jeep Renegade) at affordable price. Pickup and drop off close and convenient.
Pro: The price of one way drop, also the quality of the vehicle Hundyia Centre
Kontra: Had to wait a couple of extra hours to get a vehicle because I reserved through a third party. Wasn't a big deal, however if I were to be in a rush that would have been a big problem.
Cheaper if I went directly to alamo
Pro: Check in and out process was easy
Kontra: The price was twice as much as it would have been if I just went to Alamo directly
RUDE
Pro: Nothing
Kontra: The lady at the counter was extreamly rude! I also never recieved a car due to over booking at this location and had to take a $500 taxis ride to get to my location. When I asked why I couldn't get my car she was even more rude when explaining it to me. I'm still not sure as to why it would let me book online if they were out of cars. It was a horrible experience
Bad experience
Pro: The car was in good shape and ran well.
Kontra: The girl at the counter was not friendly and didn't take the time to explain things. When we brought the car back, it was in good shape, we filled up the tank, threw out all of our trash, etc. An hour later we get a call from Alamo saying there is a scratch on the drivers side that we are responsible for. We went back to check it out, and the scratch was just a scuff mark that was easily removed with a wash. Next time we will take pictures of the car before and after delivery.
Pro: Very easy pickup and dropoff
Kontra: Vehicle was sandy when received
Kontra: I called to extend my contract for a day and was quoted (automated) 100 dollars extra, then transferred to an agent. The agent was abrupt and offered no help even though I had a quote on my contract of 34 dollars, as well as Kayak.com to rerent. I actually had to drive to the airport to rerent.
Pro: Easy to drop off.
Easy pick-up and drop-off
Pro: Good value on a one way rental.
An efficient small car at a good price.
Kontra: Nothing
Pro: I forgot to write down final mileage and agent just went out and did it for me.
Fantastic experience
Pro: It was quick to pick the car up and drop it off, very simple, no issues. Very nice experience, nice car too!
Pro: Very easy pickup and dropoff
Kontra: Vehicle was sandy when received
Easy pick-up and drop-off
Pro: Good value on a one way rental.
An efficient small car at a good price.
Kontra: Nothing
Pro: I forgot to write down final mileage and agent just went out and did it for me.
Fantastic experience
Pro: It was quick to pick the car up and drop it off, very simple, no issues. Very nice experience, nice car too!
Kontra: Nothing .everthing was great
Bad
Kontra: I attended bad and I charged a sure that there was no order very poor information at the veiculos and their requirements
Pro: The car was clean, excellent price.
Kontra: The employee had an attitude when helping me. I came to the airport after being 6 hours delay and his way of treating me was not the best.
Pro: Freee upgrade
Terrible service
Kontra: No car available, customer service, waited over two hours for car
Pro: I like the fact that my reservation didn't have any hidden fees and that everything went as explained to me when I called to confirm.
Jacksonville NC to Myrtle Beach SC
Pro: John was very accommodating and the airport was easy to move around. He even went out and got the car for us as my husband is handicapped and we were his last customer.
Kontra: The wait time at the airport desk to get the car that was already reserved. John needed help that day! He was very nice, but out-manned with the requests for cars at the time.
Wish we could have had a van instead of an SUV. Cost was HIGH I thought compared to a van rental for the same number of days in Florida.
Vehicle was not clean
Pro: Gas mileage was very good for a large SUV
Kontra: The SUV was not washed. Dog hair all over the rear luggage area. The back of the front passenger seat was dirty with shoe prints from a child and the carpet on the driver side was dirty.
Pro: Gas mileage was great. Prepay your return tank price was well below current price in the area. Still the best price for my area over Enterprise.
Kontra: Car windows were so dirty I had to stop and clean them before I could drive anywhere. Rental car fees are just outrageous.I prepaid the car on a credit card but you still get socked for a $200 depisit on top of the rental fee.
Kontra: Someone had smoked in the car previous to our renting it. Not good, they had no other cars for us to rent. Had to wait 30 minutes for the car to be cleaned.
After hours!
Pro: I got to Jacksonville,NC airport late, around 11pm on the 30th of July. There was a Hertz employee; African american female w/ glasses. She was the most pleasant, most helpful and understanding young lady I have ever had the pleasure of encountering. She stayed and waited for my delayed flight to arrive even though she had to be back to work on the 31st at 7am. She took the time to answer all my questions and even though she was tired she was extremely pleasant and helpful. I must admit it is because of this wonderful young lady when i will most certainly use HERTZ again.
Kontra: N/A
Disappointed
Pro: They provided an alternate car for us rather than no car at all.
Kontra: We reserved a minivan to accommodate our family of 5 and all of our beach gear *ie we needed ample seating and cargo space. Upon check-in I was told they didn't have a minivan for us but an suv (Nissan pathfinder) instead. She told us that reservations extended the rental agreement on the minivan for the prior renters. I let the agent know that the pathfinder wouldn't be sufficient bc with the third row up there would be limited cargo space. She shrugged her shoulders and said the pathfinder was the best she could do. When I asked for some of my money back since they weren't providing what I paid for, I was told that since I booked through priceline via kayak that she couldn't refund any money and let me know that's why I shouldn't book through a third party. The end result was my family in the pathfinder for a week long Beach vacation with the beach chairs resting on my 5 year old's lap. Awesome. Thanks Hertz for keeping the bar very low in customer service.
No cars available
Pro: Nothing. Drove an hour twice in two days to pick up the car only to find out there were no cars available.
Kontra: Rude people at counter. No cars available. Complete scam.
Vehicle was not clean
Pro: Gas mileage was very good for a large SUV
Kontra: The SUV was not washed. Dog hair all over the rear luggage area. The back of the front passenger seat was dirty with shoe prints from a child and the carpet on the driver side was dirty.
Pro: Gas mileage was great. Prepay your return tank price was well below current price in the area. Still the best price for my area over Enterprise.
Kontra: Car windows were so dirty I had to stop and clean them before I could drive anywhere. Rental car fees are just outrageous.I prepaid the car on a credit card but you still get socked for a $200 depisit on top of the rental fee.
Kontra: Someone had smoked in the car previous to our renting it. Not good, they had no other cars for us to rent. Had to wait 30 minutes for the car to be cleaned.
Disappointed
Pro: They provided an alternate car for us rather than no car at all.
Kontra: We reserved a minivan to accommodate our family of 5 and all of our beach gear *ie we needed ample seating and cargo space. Upon check-in I was told they didn't have a minivan for us but an suv (Nissan pathfinder) instead. She told us that reservations extended the rental agreement on the minivan for the prior renters. I let the agent know that the pathfinder wouldn't be sufficient bc with the third row up there would be limited cargo space. She shrugged her shoulders and said the pathfinder was the best she could do. When I asked for some of my money back since they weren't providing what I paid for, I was told that since I booked through priceline via kayak that she couldn't refund any money and let me know that's why I shouldn't book through a third party. The end result was my family in the pathfinder for a week long Beach vacation with the beach chairs resting on my 5 year old's lap. Awesome. Thanks Hertz for keeping the bar very low in customer service.
No cars available
Pro: Nothing. Drove an hour twice in two days to pick up the car only to find out there were no cars available.
Kontra: Rude people at counter. No cars available. Complete scam.
