Sewa Mobil di Bandara Spokane

Pro: Drop off was easy.

Kontra: I was given a compact car when I paid for an suv. Customer service by Zak at pickup was terrible. Told me I can go somewhere else if I don’t like what they give me. Wouldn’t rent from them again.

Pro: online rental process was easy, but then when picking up the car, got charged a bunch of extra money for larger vehicle, despite having reserved the large SUV. Currently trouble-shooting this with Thrifty and posted on Kayak's FB page already about the trouble. Very unhappy to not be paying the originally agreed-upon fee.

Kontra: Kayak supporting me through this rental debacle and handling it with Thrifty location and refunding me the over-charge. Kayak could be better at the support of unhappy customer claims.

Kontra: I was charged $52 at the counter for extending less than 24hrs, the reason been that Alaska cancelled the flights on the day (due to smoke). This DOUBLE the daily rate of the booking. Tried to extend the booking online, could not find the reservation with the itinerary provided. Your 800 number to call was not in service! Called Thrifty the day before, they could not find the reservation.

Pro: We actually cancelled our reservation and did not rent from Thrifty after calling to ask some questions about adding my daughter as a driver.

Kontra: I was put on hold for a very long time after not even having someone pick up the first time I called. The woman I spoke to was pretty rude and very unhelpful when she finally did pick up. I managed to find a better deal through Costco travel with a much better company. I was really disappointed in Thrifty and that whole experience.

Kontra: I rented a full size pickup. The backseat was left dirty and the overall appearance of the inside was that it had not been cleaned throughly. The cab smelled of cigarettes so badly that I called to see if I could return it for something else. They did offer to let me swap it out, but no compensation was offered for the inconvenience of having to return the next day and change out vehicles.

Kontra: From what i was quoted on line and booked to what i was charged when i picked up the vehicle almost doubled, the clerk had a bunch of blah blah blah about airport fee's, taxes, insurance for lost revenue, etc. Please be up front about fee's when people are renting so they can actually shop and make a valid comparision between companies, very disappointed in what i paid versus what i thought i was going to pay.