Ulasan barusan
- Semua ulasan
- Positif
- Netral
- Negatif
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9,6
Pro: Staff was efficient and friendly at both pick up and drop off, which was different locations
Kontra: One way drop fee doubled my price. But it appears competitively priced. Would repeat this rental in the future
ulasan dari
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8,8
Kontra: Spare tire
ulasan dari
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6,4
Kontra: Had issues with booking company not putting flight confirmation on reservation so there was no car when i landed in waco,tx. Had to wait 2 1/2 hrs for family to pick me up leaving me stranded with 2 young children.had to get a refund for that reservation and pay for a new one out of dallas tx. still have not got the refund back its been 7 days or 5 business days
ulasan dari
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8,8
Pro: The lady at the counter was extremely helpful and kind. I was glad she was there when I returned the vehicle so that I could thank her in person.
Kontra: I was disappointed that on my last day the tire pressure warning light remained on the entire way back. I did call Hertz and they said I could exchange the car in the Tulsa airport, but I decided to keep driving because the car felt the same and did not have a flat tire.
ulasan dari
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9,6
Pro: The staff for both pick up and drop off were very friendly and efficient.
Kontra: The inside of the car could have been cleaned better. There was something unidentifiable (hopefully just food) on the side of the driver seat. Other than that, the vehicle appeared to be clean.
ulasan dari
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10,0
Kontra: They did not have the car that we had reserved.
ulasan dari
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2,0
Never got a car. They had cars but were saved for their Gold members.
Kontra: They did not have a car for my reservation. I waited from 5:30 until 9:00 for them to get a car turned in even though they had cars saved for there "Gold" members. At 9pm i told them to cancel the reservation and made other arrangements. I don't think they wanted to gave a one-way rental to DFW. They also had other cars which were being held to do Oil changes and had cracks in the wind shield. Once again I don't think they wanted to let a one-way car go to Dallas.
ulasan dari
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10,0
Nobody at desk
Pro: Easy
Kontra: Nobody at desk, but employees working dear at other rental companies
ulasan dari
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8,4
Better value
Pro: Ease of pickup
Kontra: N/a
ulasan dari
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2,0
No Cars Available Even with a Reservation
Kontra: There were no cars available when we arrived at the Hertz Desk after flying into town, even when we had a reservation. The couple in front of us received the last car, and to my surprise, they didn't have a reservation. There were families behind us who also had reservations, and no cars were available. They didn't assist us with finding another company or help, or how to get a refund. They just brushed us off.
ulasan dari
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4,4
Mediocre Experience
Kontra: The vehicle rented was not available. I was also overcharged following rental. The staff did not seem to be well versed in their practices.
ulasan dari
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10,0
Kontra: No tenían el coche que habíamos reservado.
ulasan dari
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9,6
Pro: Staff was efficient and friendly at both pick up and drop off, which was different locations
Kontra: One way drop fee doubled my price. But it appears competitively priced. Would repeat this rental in the future
ulasan dari
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8,8
Kontra: Spare tire
ulasan dari
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8,8
Pro: The lady at the counter was extremely helpful and kind. I was glad she was there when I returned the vehicle so that I could thank her in person.
Kontra: I was disappointed that on my last day the tire pressure warning light remained on the entire way back. I did call Hertz and they said I could exchange the car in the Tulsa airport, but I decided to keep driving because the car felt the same and did not have a flat tire.
ulasan dari
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9,6
Pro: The staff for both pick up and drop off were very friendly and efficient.
Kontra: The inside of the car could have been cleaned better. There was something unidentifiable (hopefully just food) on the side of the driver seat. Other than that, the vehicle appeared to be clean.
ulasan dari
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10,0
Kontra: They did not have the car that we had reserved.
ulasan dari
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10,0
Nobody at desk
Pro: Easy
Kontra: Nobody at desk, but employees working dear at other rental companies
ulasan dari
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10,0
Kontra: No tenían el coche que habíamos reservado.
ulasan dari
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6,4
Kontra: Had issues with booking company not putting flight confirmation on reservation so there was no car when i landed in waco,tx. Had to wait 2 1/2 hrs for family to pick me up leaving me stranded with 2 young children.had to get a refund for that reservation and pay for a new one out of dallas tx. still have not got the refund back its been 7 days or 5 business days
ulasan dari
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2,0
Never got a car. They had cars but were saved for their Gold members.
Kontra: They did not have a car for my reservation. I waited from 5:30 until 9:00 for them to get a car turned in even though they had cars saved for there "Gold" members. At 9pm i told them to cancel the reservation and made other arrangements. I don't think they wanted to gave a one-way rental to DFW. They also had other cars which were being held to do Oil changes and had cracks in the wind shield. Once again I don't think they wanted to let a one-way car go to Dallas.
ulasan dari
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2,0
No Cars Available Even with a Reservation
Kontra: There were no cars available when we arrived at the Hertz Desk after flying into town, even when we had a reservation. The couple in front of us received the last car, and to my surprise, they didn't have a reservation. There were families behind us who also had reservations, and no cars were available. They didn't assist us with finding another company or help, or how to get a refund. They just brushed us off.
ulasan dari
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4,4
Mediocre Experience
Kontra: The vehicle rented was not available. I was also overcharged following rental. The staff did not seem to be well versed in their practices.
ulasan dari
