Sewa Mobil di Bandara Washington Dulles Intl

Pro: Had to drop off in very heavy rain. There was no staff person initially present where the car was dropped off to explain procedures. Had someone been present we would have had one less trip to make in the heavy rain and would have not been soaked.

Pro: The drop off was simple and the customer service when dropping off was outstanding! They offered to drop us off at the airport in the rental car rather than unload the baggage with the 2 kids and hop on the shuttle, which made it EXTREMELY easy on our end and VERY convenient.

Kontra: The first impression and the "customer service" when checking in to pick up the vehicle was below sub-par (to the point where I almost went to another car-rental company). The representative was not very friendly, very monotone, and didn't want to help us at all. After reserving online a few weeks prior to pick up, I called Dollar customer service phone number to verify/add a child car seat, at which point the rep advised that being a AAA member, the child car seat would be FREE, just present the card at check in. Well, that wasn't the case at check in. It wasn't ADDED to the online reservation, so it would not be free. I explained to the check in rep the conversation I had with their company and he was in disbelief and kept saying it's not free. Did not offer to help what-so-ever and kept advising that it WON'T be free. Pretty much, if it's not on the reservation, it's not going to happen. He didn't offer the phone number to call or a manager to help out, so I had to find the customer service # to call to ADD to the reservation. 25 minutes later on the phone, ALL day travel from West Coast to East coast, and 2 crying/hungry toddler/infant, since the AAA membership is under my wife's name but the reservation is under my name, we'll have to pay for the car seat (or add my wife for $16.99/day, when car seat is $13.99/day). None of which was told to me by the customer service rep on the phone WEEKS prior to pick up. I proceeded to rent the car without the car seat and my wife was looking for the closest Target so we can buy a booster, rather than pay $100+ to RENT. The rep then proceeded to tell me I can't rent the car without the car seat!!! WHAT?!?!? Mind you, my wife and I were discussing in front of him that it would be better to go purchase a booster at Target rather than pay the Dollar rental company $100 to rent, so he knew and heard what we were proceeding to do. He said we needed the car seat to rent. I told him to mind his business and I would never put my children in danger like that. I advised I would buy a car seat at Target and then come pick up my family. (bought a booster for $42 and free check-in on flight home). He was STILL hesitant to rent the car to me! Definitely will not be renting at Dollar car rental again due to the first impression and the initial "customer service". Too many other companies to choose from that I know will be able to exceed this sub-par experience.

Pro: Nothing to like. No car was available making me miss a flight

Kontra: Creative and customer centric rep to find alternatives

Pro: The car was fine but the rental process was the worst rental experience that I've ever had. And the customer experience was terrible.

Kontra: They could use some training in how to interact with their customers.

Kontra: Better customer service (be more polite to customers).