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Pros: The service was great! The staff focus in little details and the room was amazing. All the rooms have a great view
Cons: A person of the reception did not treat us with the same kindness as the rest, besides that he did not allow us the late check out that they had offered us
Pros: Very nice hotel. Whoever dreamed up this place was a genius. Secluded yet close to town. Staff was very attentive, versed in our itinerary and intent on providing excellent service. The rooms were...
Cons: The property’s gates are far from the hotel building so you’re almost forced (I assume) to use transportation companies with which the hotel is aligned. The bed was a touch firm for my taste.
Pros: Fantastic grounds great facility and staff with excellent food!
Pros: Food at the hotel is excellent. Activities, museum, great.
Pros: The room had a hot tub in it and amazing view over the lake. The pool was lovely and also had an amazing view from it.
Cons: Very monor things. The hot tub didn't work the first night had to call up a couple of times to get it looked at. It was fixed for the second night. The staff were very helpful and friendly however...
Pros: The hotel is beautiful, we enjoyed every second we spent there. Staff were very nice and helpful.
Cons: We booked a tour to Tikal which was quoted in US dollars. However, when it was time to pay, they charged it in quetzales with the worst exchange rate I saw during the whole trip; essentially charging ...
Pros: Everything
Cons: Nothing
Pros: The room was so luxurious we rarely felt the need to leave, the back drop of the lagoon was so stunning, we had a private jacuzzi in which to sip delicious champagne on our balcony, the wifi was ...
Cons: You pay for the luxury most certainly. But for the experience we enjoyed, it was worth every cent.
Pros: Staff proactive, very friendly and most helpful in organizing your stay. Each room its own house at the lagoon shore. Rooms are huge with a spectacular view over the lagoon. Everything new and clean. ...
Pros: wonderfull plae and hotel , they can arrange excursions for you ( take Carlos as a guide...)
Cons: breakfast can be improved
Pros: The service was great! The staff focus in little details and the room was amazing. All the rooms have a great view
Cons: A person of the reception did not treat us with the same kindness as the rest, besides that he did not allow us the late check out that they had offered us
Pros: Very nice hotel. Whoever dreamed up this place was a genius. Secluded yet close to town. Staff was very attentive, versed in our itinerary and intent on providing excellent service. The rooms were...
Cons: The property’s gates are far from the hotel building so you’re almost forced (I assume) to use transportation companies with which the hotel is aligned. The bed was a touch firm for my taste.
Pros: Fantastic grounds great facility and staff with excellent food!
Pros: Food at the hotel is excellent. Activities, museum, great.
Pros: The room had a hot tub in it and amazing view over the lake. The pool was lovely and also had an amazing view from it.
Cons: Very monor things. The hot tub didn't work the first night had to call up a couple of times to get it looked at. It was fixed for the second night. The staff were very helpful and friendly however...
Pros: Everything
Cons: Nothing
Pros: The room was so luxurious we rarely felt the need to leave, the back drop of the lagoon was so stunning, we had a private jacuzzi in which to sip delicious champagne on our balcony, the wifi was ...
Cons: You pay for the luxury most certainly. But for the experience we enjoyed, it was worth every cent.
Pros: Staff proactive, very friendly and most helpful in organizing your stay. Each room its own house at the lagoon shore. Rooms are huge with a spectacular view over the lagoon. Everything new and clean. ...
Pros: wonderfull plae and hotel , they can arrange excursions for you ( take Carlos as a guide...)
Cons: breakfast can be improved
