Overview

Fairmont Empress
Best Location

721 Government Street, Victoria, BC V8W 1W5, Canada
+1 250 384 8111

Rp 1,986,667+

Overall guest ratings

8.5/10 Excellent
Based on 1,579 reviews

Review highlights

  • 9.5
  • 8.5
  • 5.3
  • 5.2

Good to know

  • Nice building
  • Wonderful sightseeing

Nearby

    show all

    About

    This historic hotel has welcomed royalty in grand style. The Fairmont Empress captures the spirit and energy of Vancouver Island and the beauty of this seaside city. Regarded as a Condé Nast Readers' Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress is an iconic presence in Victoria's sparkling harbour. The hotel features 464 beautifully restored guest rooms and suites, with magnificent views.

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    accorhotels.com

    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Car hire
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Express check out
    • Internet (surcharge)
    • Long-term parking (surcharge)
    • Parking (surcharge)
    • Designated smoking area
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.3 Excellent
    Based on 1,609 reviews
    • 9.5 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      9.5 "95% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 8.5 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.2 "82% thought the service was very professional."
    • 6.8 "Vibe was decent."
    • 6.0 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
    • 5.6 "Breakfast is mediocre."
    • 5.3 "Rooms are ok."
      5.8 "Only 58% said rooms were clean enough."
    • 5.2 "Sufficient wellness & sports facilities."
    • 4.3 "Value below average."
      4.9 "51% thought it was overpriced."
      4.4 "The price was too high for 56%."
      2.0 "80% said the breakfast was too expensive."
    • 4.2 "Internet is poor."
      4.9 "51% thought it was overpriced."
      1.5 "85% said the wifi quality was bad."
    • 3.6 "Not very comfortable."
      3.2 "68% said rooms were small."
      3.3 "67% thought it was too noisy."
      0.6 "94% criticized the small bathroom."
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    Overall rating

    8.5 Excellent
    Based on 1,013 reviews
    • 9.4 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.6 "96% liked the proximity to shopping."
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
    • 6.8 "Vibe was decent."
    • 6.2 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 5.0 "Breakfast is mediocre."
    • 4.9 "Rooms are not good."
      3.2 "68% said rooms were small."
      2.8 "72% complained about the bathroom."
      4.8 "52% thought they were poorly maintained."
      4.3 "For 57%, the rooms looked old."
      1.0 "90% criticized the small bathroom."
      4.1 "59% found problems with the furniture."
      0.0 "100% were disappointed with the minibar."
    • 3.8 "Not very comfortable."
      3.2 "68% said rooms were small."
      3.4 "66% thought it was too noisy."
      1.0 "90% criticized the small bathroom."
    • 3.7 "Value below average."
      4.4 "56% thought it was overpriced."
      3.6 "The price was too high for 64%."
    • 3.7 "Internet is poor."
      4.4 "56% thought it was overpriced."
      1.4 "86% said the wifi quality was bad."
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    Overall rating

    7.9 Good
    Based on 530 reviews
    • 9.4 "Terrific location."
    • 7.6 "Good service."
      8.8 "88% found the staff to be very friendly."
      8.2 "82% thought the service was very professional."
    • 7.3 "Good amenities."
      9.7 "97% found the grounds to be nice."
    • 6.5 "Vibe was decent."
    • 5.9 "Breakfast is mediocre."
    • 5.7 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
    • 4.7 "Rooms are not good."
      3.0 "70% said rooms were small."
      4.6 "54% thought they were poorly maintained."
      2.3 "77% complained about the bathroom."
      4.0 "For 60%, the rooms looked old."
      0.5 "95% criticized the small bathroom."
    • 4.5 "Internet is poor."
    • 4.4 "Value below average."
      2.0 "80% said the breakfast was too expensive."
    • 3.5 "Not very comfortable."
      3.0 "70% said rooms were small."
      3.5 "65% thought it was too noisy."
      0.5 "95% criticized the small bathroom."
    View all review categories

    Overall rating

    8.5 Excellent
    Based on 64 reviews
    • 9.5 "Terrific location."
    • 8.4 "Great service."
    • 6.6 "Vibe was decent."
    • 5.7 "Average cleanliness."
    • 5.3 "Rooms are ok."
    • 4.8 "Value below average."
    • 3.5 "Not very comfortable."
      3.0 "70% said rooms were small."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Nice building"
    "Wonderful sightseeing"
    data provided by TrustYou

    Recent reviews

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