Overview

Hotel Jen Penang

Magazine Road 10300 Malaysia, George Town (Penang) 10300, Malaysia
+60 4262 2622

Rp 670,000+

Overall guest ratings

7.9/10 Good
Based on 1,906 reviews

Review highlights

  • 9.6
  • 9.3
  • 6.9
  • 6.0

Good to know

  • Professional service
  • Friendly service

Nearby

    show all

    About

    Putting you just a 5-minute drive from Camera Museum and Clan Jetty, Hotel Jen Penang By Shangri-La offers an airport shuttle (available 24 hours) for MYR 117 per vehicle. Guests can indulge in hot stone massages, and The Islander serves breakfast, lunch, and dinner. There are 2 bars/lounges and an outdoor pool, and rooms at this upscale hotel get the details right with deep soaking tubs and pillow menus.

    Less More
    Hotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Game room
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Laundry facilities
    • Spa
    • Child pool
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Steam room
    • Wedding services
    Less More
    Reviews

    Guest reviews

    Overall rating

    7.9 Good
    Based on 1,906 reviews
    • 9.6 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      9.6 "96% liked the proximity to sightseeing."
      9.4 "Easily accessible by car, said 94%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought parking was inexpensive."
    • 9.3 "Excellent wellness & sports facilities."
      10.0 "top-notch fitness area, thought 100%."
    • 9.0 "Incredible bar."
      8.9 "Delicious alcoholic drinks, according to 89%."
    • 8.9 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      8.9 "89% thought the service was very professional."
      9.7 "97% were happy with the shuttle service."
      9.3 "93% said the booking process went smoothly."
      10.0 "100% said the concierge service was amazing."
      7.8 "78% were happy with the room service."
    • 8.4 "Good value."
      7.0 "70% were happy with the price."
      10.0 "100% thought it was a great value."
    • 6.9 "Internet is average."
      6.0 "60% thought the wifi quality was ok."
    • 6.0 "Average comfort."
      6.0 "Beds were acceptable for 60%."
      6.0 "60% thought the bathroom was big enough."
    • 5.3 "Rooms are ok."
      6.0 "Beds were acceptable for 60%."
      5.2 "Only 52% thought the shower was ok."
      6.0 "60% thought the bathroom was big enough."
    • 3.7 "Vibe wasn't good."
      2.4 "76% criticized the unstylish hotel."
    View all review categories

    Overall rating

    7.9 Good
    Based on 743 reviews
    • 9.4 "Excellent wellness & sports facilities."
      10.0 "top-notch fitness area, thought 100%."
    • 9.4 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.5 "Easily accessible by car, said 95%."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.9 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      8.8 "88% thought the service was very professional."
      9.8 "98% were happy with the shuttle service."
    • 8.7 "Bar is amazing."
    • 8.5 "Good value."
    • 6.0 "Rooms are ok."
      6.2 "Beds were acceptable for 62%."
      6.2 "Only 62% said rooms were clean enough."
    • 4.2 "Vibe wasn't good."
      2.2 "78% criticized the unstylish hotel."
    View all review categories

    Overall rating

    7.9 Good
    Based on 705 reviews
    • 9.5 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.3 "Easily accessible by car, said 93%."
      10.0 "Near to public transport, according to 100%."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.2 "Excellent wellness & sports facilities."
    • 8.5 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
      9.8 "98% were happy with the shuttle service."
    • 8.1 "Food is delicious."
    • 7.5 "Good breakfast."
    • 6.5 "Internet is average."
      6.0 "60% thought the wifi quality was ok."
    • 6.1 "Average comfort."
      5.9 "Beds were acceptable for 59%."
    • 5.0 "Rooms are ok."
      2.3 "For 77%, the rooms looked old."
      3.6 "64% thought they were poorly maintained."
      2.6 "74% complained about the bathroom."
      1.2 "88% found problems with the furniture."
      1.8 "82% said the bathroom was dirty."
    • 3.7 "Vibe wasn't good."
      2.4 "76% criticized the unstylish hotel."
    View all review categories

    Overall rating

    7.9 Good
    Based on 190 reviews
    • 9.6 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 8.5 "Food is delicious."
    • 8.3 "Good value."
    • 7.6 "Good breakfast."
    • 5.4 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
    • 3.1 "Horrible vibe."
      2.2 "78% criticized the unstylish hotel."
    View all review categories

    Overall rating

    7.5 Good
    Based on 266 reviews
    • 9.6 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.2 "Incredible bar."
    • 8.9 "Great service."
      9.5 "95% found the staff to be very friendly."
    • 8.0 "Good value."
    • 8.0 "Food is delicious."
    • 6.8 "Internet is average."
      5.7 "57% thought the wifi quality was ok."
    • 5.8 "Average comfort."
      6.0 "Beds were acceptable for 60%."
    • 4.9 "Rooms are not good."
      2.7 "For 73%, the rooms looked old."
      2.5 "75% complained about the bathroom."
      1.3 "87% found problems with the furniture."
      3.4 "66% thought they were poorly maintained."
    • 4.1 "Vibe wasn't good."
      2.9 "71% criticized the unstylish hotel."
    View all review categories
    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Professional service"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    More

    Photos
    Map

    Map

    Close